Gigaclear Reviews 36,469

Have had no problems with service, had a problem with wall box and connection breaking. This was fixed within 24 hours. Cannot fault speed of connection, we have 2 children streaming games, whilst we... See more

I found Gigaclear to be transparent in what they are offering & both representatives Andrew & Sid were very helpful & explained what service I would be receiving e.g. speed, price etc. Chose Gigacle... See more

Renewals are (usually) a pain, price hikes when you're already paying more than the introductory offer etc etc.... These guys actively tell you to contact them and discuss the renewal to get the be... See more

We've been with gigaclear for 18 months after getting a referral from our neighbour which has its perks! They came to install it within 3 days and we've not had a single issue! There have been a few... See more

Gigaclear were able to offer an appointment very quickly and sent a brilliant engineer Joseph Cornish. He fully listened to the issues we were having, spent a good while to thoroughly test everything... See more

I have been with gigaclear now for 18 months after moving into a new house. Unfortunately we chose someone else first which was a massive mistake for no signal, slow speeds and a cheap off the shelf r... See more

We have just taken or a contact with Gigaclear but had a couple of queries before proceeding. Mollie on the Customer Service desk was incredibly helpful, clear in the guidance we needed and was able... See more

After a disastrous start several years ago, we returned to try Gigaclear about 18 months ago and had an excellent experience. Today I phoned in response to an email reminding me my initial contrac... See more

We have been stuck on slow download speeds for years. As soon as Gigaclear was available in our rural area, we took the plunge and ordered, fitted within a couple of weeks with lots of communication... See more

The technician was absolutely brilliant. We lost our internet, which meant no phone, security or television. Gigaclear sent someone out the following morning. We were lucky to get Sam Moore as he wa... See more

A human touch... I am coming to the end of 18 months with Gigaclear. Only problem: one router failed and was swiftly replaced. I have been speaking to Josh today who has been most helpful in w... See more

I'm a new customer and have been seriously impressed with the patient, capable, pleasant, knowledgeable can-do attitudes of all those I've spoken to. Yesterday's calls were no different, but things re... See more

After my email enquiry, about improving home WiFi coverage with a mesh system, Gigaclear responded quickly with a phone call from the Customer loyalty team. My old contract was upgraded to includ... See more

I might be the ‘unlucky’ one, but the customer service has been terrible. Upgraded service, new equipment sent, no internet since yesterday. Called the helpline it’s closed on a Sunday despite s... See more

I have been with the Company for the past 5 years with a 300 package. Over the past few months the wifi has been problamatic and then they informed me of a price increase from April, so I spoke to r... See more

I just spoke with Mo at Gigaclear he was fantastic, extremely helpful and got us switched on to a product that was just what we were looking for and considerably cheaper than other suppliers. Gigaclea... See more

Our internet was not working as efficiently when the whole family were using devices. The engineer did some tests and a few days later Gigaclear replaced the entire modem swiftly and all is working... See more

Excellent service. From response time to resolving my issue, the Gigaclear agent was knowledgeable patient and customer focused throughout. She was also very professional in her approach and ma... See more

Right from installation these guys have been very informative of any 'possible' service issues due to working in the area etc. Not actually had any though. Now, at contract renewal? time, their c... See more

So far so good! Just been contacted by Charlie Drummond following my registered interest in their service and now that said service is available in my road. Charlie was very polite, spoke clearly and... See more

Gigaclear contacted me about my existing 18mth contract ending. Initially they said price would rise but once I pointed out other providers were offering introductory offers in our area they agreed t... See more

18 month contract coming to an end and was quoted £57/month renewal price. Called Gigaclear and the agent was extremely helpful, sympathetic and polite. She agreed to reduce the renewal to £42/month.... See more

I called to talk about what options I have now that my contract is ending and I've become a pensioner. My call was answered quickly but the following conversation was even quicker i.e. too quick. It w... See more

Just renewed £47/m (NOT new customer, new=£39/m) at 900Mbs/18 months with Smart wifi extra Node. That's good value compared to BT as a new customer, who charge more for Home Phone (an extra). Loyalty... See more

Was on a call with a new to role customer services agent, who did well in asking for time to seek assistance in answering my query. The agent was able to come back with an offer that created a saving... See more

The staff are polite and helpful but if you report a fault online it's ignored. Often they tell you how you can fix their rubbishy equipment, and when you email that it failed, that too is ignored. T... See more

Service has been fine, Customer service staff great, helpful and responsive but I really object to being gouged on prices when "the contract" expires. Why do I always have to keep check on when it fi... See more

The Gigaclear engineer came to install the internet today. Brilliant. Started well with a text checking we were in, and indicating the timing. Turned up, did the installation, quick, efficient, fri... See more

Firstly it was refreshing to be able to talk to a human being particularly one so helpful as Liam Skilbeck. I wanted two things: firstly, as an existing customer to get the best financial deal possibl... See more

The installation went smoothly, it's working well, we had a problem with our Amazon dots & a phone call has sorted it out. It's easy to get through to them on the phone & they're staff are very helpfu... See more

Bailey in support was very good, helpful and sorted out our installation in the same day. Unfortunately we had been waiting for months for an installation date since our site survey. Bailey called t... See more

Justine was fantasticwith from start to finish. She was incredibly efficient, really listened to my needs, and managed to secure the price I was hoping for. She clearly understood all my requirements... See more

Called the helpline - 7th in a queue - opted for callback - 5 mins later called by Meg - very friendly, cheerful and efficient - heard me out patiently - made some very helpful recommendations about m... See more

I am truly amazed that this company is still operating. Strung me along for more than two year, with every excuse under the sun. Pop up shop, no internet access, multiple correspondence to ask ne... See more

Our fibre connection was broken after a neighbour drove into a telegraph pole (thankfully no one hurt). Got straight through to engineering team and someone was here the next day, pole needed replac... See more

I renewed my contract with Gigaclear today and had a genuinely excellent experience. Justine was incredibly helpful from start to finish — she price-matched a competitor to secure me a great deal an... See more

Been with Gigaclear for 18 months now and never had an issue. I phoned the customer support to negotiate a new contract and spoke with Marcos. He was very knowledgeable, helpful and able to offer m... See more

IMy contract was due up,so I contacted Gigaclear loyality department,and actually spoke to Ardavan who was very knowledgeable and helpful in every way.so I've been able to stay with this excellent c... See more

I had an issue connecting the new Routers and called Gigaclear to ask for support, my call was answered by Rosie | Customer Technical Advisor who delivered an amazing a professional guidance and supp... See more

Luke (Purdy) arrived promptly and introduced himself . Throughout the visit he was warm, friendly and discussed how best to situated the boxes . He was efficient and within one hour every th... See more

I spoke to Shoaib today in order to discuss my contract which is coming up for renewal. He was very polite and helpful as well as being very knowledgeable about the different options available to me... See more

Very slow internet this evening but no 24 hour helpline and no way to report an issue. Very frustrating. We should be getting 500Mps but we're only getting 16Mps download. According to the Gigacle... See more