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Howdens Reviews 77,385

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professionalism. Many reviewers specifically mention individual staff members by name, highlighting their exceptional service and personalized attention. Consumers appreciate the staff's knowledge, patience, and willingness to go above and beyond to meet their needs, with some even waiting after closing time to assist them. People are also highly satisfied with the service, product quality, and overall experience. They highlight the outstanding quality of the products, ease of fitting, and the helpfulness of the design services. The company's ability to resolve issues quickly and efficiently is also a recurring theme. The positive sentiment extends to various branches, with reviewers consistently praising the teams for their impressive customer service and dedication.

Based on these reviews

Rated 5 out of 5 stars

We had a fantastic experience with Trafford Park Howdens. A huge thank you to Pearl Cavaney, who was incredibly helpful from start to finish. She really listened to what we wanted, worked closely with... See more

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Rated 5 out of 5 stars

Anita helped us a few years ago with our kitchen (which we’re still thrilled with) and so we sought her out again to help us think through our plans for our office and bedroom space. She’s always help... See more

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Rated 5 out of 5 stars

I went into Howdens a bit overwhelmed with the task of a kitchen and possible bedroom remodel. The staff were very helpful at my design appointment. Talking through all my requirements and needs. They... See more

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Rated 5 out of 5 stars

Had Howdens Rochester Kent design and deliver x3 kitchens to our small development site From design to delivery they have Worked along side us all the way giving us an outstanding service Nothi... See more

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Rated 5 out of 5 stars

We’ve just renovated our bungalow and bought a kitchen, flooring and internal doors from Howdens on Queensway estate Scunthorpe. Olivia came out and we had a free kitchen design which was great.... See more

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Rated 5 out of 5 stars

Massive Thank You to the team, especially Tiffany and Jeffnar at Burntwood Howdens for their impressive customer service. We went into branch several times to look at kitchen doors, colours and style... See more

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Rated 5 out of 5 stars

Just finished having a Howdens kitchen fitted from Howdens Martlesham (Ipswich). Service was excellent from design through order processing to delivery. Kayleigh's service was excellent, but the whole... See more

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Rated 1 out of 5 stars

After over a year of contacting my local Keighley store and head office I’m still receiving unwanted marketing text messages. The text stop message doesn’t work. I’ve never signed up for them and the... See more

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Rated 5 out of 5 stars

Purchased a new kitchen/work tops from Erith Howdens. Great price for starters as my kitchen isn't small. The service we received from James was exceptional what a great bloke. We had a couple of mi... See more

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Rated 5 out of 5 stars

Bought a kitchen from the Woking branch of Howdens in October 2025 and overall were very impressed with their level of service. Charlie was great to deal with but both he and the Steve the manager... See more

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Rated 5 out of 5 stars

We used Howdens for our first home, which was a huge decision for us, and we wanted to be confident we were making the right choices. Adam from the Winchester branch was absolutely amazing from star... See more

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Rated 5 out of 5 stars

Our Howdens designer, Zach, was very helpful and patient throughout the design process. He was knowledgeable and gave excellent design advice. The kitchen was delivered carefully and delivery dates co... See more

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Rated 5 out of 5 stars

I couldn’t recommend Howdens Accrington enough. Robert has been incredible from the very beginning — guiding us through the design, helping us make the right decisions, and supporting us all the w... See more

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Rated 5 out of 5 stars

Right from the word go, we encountered the most helpful, professional team. Got our account organised, arranged a survey etc. Decided on doing two projects (fitted wardrobes and a media wall) and we w... See more

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Rated 5 out of 5 stars

The staff at derby Ascot Drive Depot is brilliant. They went out of their way to find me 2 doors which were discontinued and they didn’t have in stock. They located the doors are available at Leicest... See more

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Rated 5 out of 5 stars

Our fantastic builders Renbuild construction (Chris) recommended using Howdens in Trafford Park for our new kitchen. We spoke to Ally (Alison) who came & measured up a fairly tight small space & desi... See more

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Rated 5 out of 5 stars

I ordered a Kitchen from Howdens, Kelsey one of the designers was great going through the design until I had exactly what I wanted, which as the space was quite tight was somewhat challenging. She was... See more

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Rated 5 out of 5 stars

We contacted Howdens in Wigton, Cumbria,at beginning of our Cottage renovation project. Peter came to advise us when there were no internal walls or roof on the Cottage. Despite this, he had the visio... See more

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Rated 5 out of 5 stars

We had a two tone kitchen when we moved home. Burgundy and cream The cream looked great but the burgundy look shabby and dark so decided to replace them Replacement doors in Sandstone gloss to b... See more

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Rated 1 out of 5 stars

Lamona LAM1551 75cm Black Gas Hob Very dangerous**. Found if you use commercial heavy duty pans with handles the top grates do not always support the pan safely enough! have had two major burns whe... See more

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Rated 5 out of 5 stars

I bought a kitchen for a flat I intend to sell from Howdens in Hainault just before christmas. The kitchen designer was Wendy Mills. She was extremely helpful - all the way from initial consultation... See more

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Rated 5 out of 5 stars

Great experience from start to finish from design to supply. Order arrived when stated, very quick to sort out damaged cabinets with replacements from another branch. Quality seems to be very good. Ea... See more

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Rated 5 out of 5 stars

Five star service received from start to finish! The whole team from our carpenter/fitter to our designer & the Team at Howdens Cwmdu! Nothing was too much trouble for anyone. They gave us... See more

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Rated 2 out of 5 stars

I have been waiting for answer from someone from Canvey despite,God knows how many emails ,response is, some one will get back,two months later,plus second trustpilot,nothing!!!!!!asked why Matt finis... See more

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Rated 3 out of 5 stars

Great staff, quick to acquire stock when required. Unfortunately constant issues with all FD30 fire doors with poor ply faces, along with recent issues with lippings. We've also had one recent ki... See more

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Rated 5 out of 5 stars

Very recently completed our new Kitchen and also fitted bedroom furniture all from Howdens Ayr store. A big thank you to Brian from Howdens who overseen every step of the way, Caroline the kitchen des... See more

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Rated 5 out of 5 stars

Free design service has been incredibly helpful, and has given me the exact kitchen I wanted. Delivered 5 days after design sign off. Just amazing service. Having the cupboards premade ensured the... See more

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Rated 5 out of 5 stars

Purchased my fourth kitchen from Howdens recently. Really pleased with the whole experience. Mark was excellent at designing it for us and even suggested ideas to make it even better. The customer ser... See more

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Rated 2 out of 5 stars

Some staff at this branch are great, but sadly depending who you get pricing the kitchens you don’t get reply on price after spending precious time providing products lists for quotes. If staff can’t... See more

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Rated 5 out of 5 stars

Paulina at Howdens, Ann Street listened to what I wanted in a kitchen and brought it to life! We worked together choosing colours, worktops and hardware and her knowledge helped me make the best de... See more

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Rated 2 out of 5 stars

The warranty process is insane. I had items that were covered under a 10year warranty but you don't keep orders/invoices on the system over 3years. This meant I wouldn't receive a replacement straight... See more

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Rated 5 out of 5 stars

I am very pleased with the Howden kitchen units I've had fitted. In fact it was a whole new kitchen designed by Howdens. The Soft sandstone is the right depth of colour I was looking for and the gl... See more

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Rated 5 out of 5 stars

Superb customer service and advice given by Jimmy, always a friendly welcome and so knowledgable. Great product range, easily available stock and such a can do attitude. Pleasure to deal with Jimmy an... See more

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Rated 5 out of 5 stars

From the beginning Sid guided us through the design of our kitchen and chosen appliances with patience and professionally. Moreover, during the process of installing our kitchen, he was there with u... See more

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Rated 5 out of 5 stars

Whenever I need assistance with my business enquiries both Andy and Jade arse always on hand to help. Always ensure that the stock is in when I need it and sent out at the earliest convenience. The st... See more

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Rated 1 out of 5 stars

Terrible customer service. Spent over £30k on a Howdens kitchen less than a year ago. We were talked out of buying Samsung appliances and into Lamona. Less than a year on our freezer is broken. We can... See more

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Rated 5 out of 5 stars

Great experience with Howdens, Nairn. From 1st design to get the ball rolling to the final design with Iona. There was a few changes along the way which Howdens were more than happy to accomodate an... See more

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Rated 5 out of 5 stars

Richard & his team supported us through the whole process, from initial ideas, through to completion. Nothing was dismissed, all our ideas & thoughts were validated & incorporated into our design. Ric... See more

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Rated 5 out of 5 stars

We used the Charlton Howdens for our renovation in 2019 and again in 2025 to create a new kitchen, utility room and mudroom. The team were very helpful and made great use of some of our awkward corner... See more

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Rated 5 out of 5 stars

Great staff at the Hertford branch. The team are so helpful whether its the manager Marie, The kitchen designers Zoe, etc Olly behind the counter or the team in the warehouse. Always a happy experienc... See more

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Rated 5 out of 5 stars

Want to give Joy at Westbromwich branch a big shout out for helping me choose my lovely kitchen and island. She showed true patience professionalism and understanding dealing with my ever changes in... See more

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Rated 5 out of 5 stars

Used Howdens since 2007 and never had any problems. I believe we have spent over £100,000 and not once have we had any service issues, the quality speaks for itself. As with the different managers o... See more

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Rated 5 out of 5 stars

We had a problem with the kitchen backsplash we fitted from howdens, when I contacted them I was dealing with a lovely lady called Lucy who went out of her way to try and assist me in resolving this m... See more

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Rated 5 out of 5 stars

I have used alot of different of different depots over the years and they all vary so much which is largely down to the staff. At Pontefract it works well and the friendly team make you feel welcome... See more

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Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Door Supplier
  4. Flooring Store
  5. Kitchen Furniture Store

Written by the company

The UK's No. 1 Trade Kitchen Supplier.

The UK’s largest manufacturer and supplier of fitted kitchens, appliances, and joinery products.

Written by the company

'UK's Number 1 Trade Kitchen Supplier' - Fitted bedrooms, doors, joinery, and hardware - everything you need to complete the job, plus projects around the home including flooring, skirting and architrave, stairs and stair parts. Over 850 local depots, local stock, ready to go. UK manufactured cabinetry with a 25-year guarantee. Trusted trade quality - everything we make is tested in our FIRA Gold-Accredited lab - the only one of its standard in the world, Free home survey and design service, work with the trade to create a space that is right on quality, price, and style.
Available Through the Trade
Anyone can have a Howdens kitchen, bedroom or doors, joinery and flooring products, when they are installed with the expertise of the trade. Howdens only sell to the trade, to provide products and a service you can trust. The trade has the skills and experience to complete the whole job, including complex tasks like moving utilities, services and walls and fitting to awkward angles. Local trades also have the best knowledge of local homes and building practices, helping a project run smoothly. Howdens work with the trade to customize their products for non-standard fits at the best price, supported by exclusive trade prices. The Trade add value to your home.
Click & Collect
Howdens trade customers can see their confidential trade prices across thousands of products, add items to a project list, and send their order request straight to their local depot. Whether planning ahead or ordering on the go, Click & Collect is designed to save the trade time on site. Download our Trade App to make collecting products easier. Check local depot stock, build and manage orders, and get in and out of the depot quickly, when it suits your working day. With 24/7 access to your Online Trade Account, you can view live trade prices, order items for collection with Anytime Ordering, manage invoices and payments, track your account balance, and stay in control of your projects from start to finish.
Howdens Expo
Visit Howdens Expo showrooms in Raunds or Howden, to explore their largest collections of kitchens and bedrooms on display, as well as everything you need to complete the job, including sinks, taps, worktops and appliances. Get help and personalized advice from their expert team, see product details up close and find the right solution for your project. You can also view their showrooms online through their Virtual Expo.
Fitted Kitchens
Explore their wide range of high-quality fitted kitchens, from classic styles to contemporary handle less designs, available in a variety of colours and finishes. Their kitchen cupboard doors are designed to provide style and durability, making the kitchen a functional and striking centerpiece for the home.
Joinery
Anyone can have Howdens doors, joinery, and flooring products when they are installed with the expertise of the trade. Visit your local depot to get started and transform a home with joinery products, including skirting and architrave, stair parts, stair cladding, stair winder boxes and flights, decorative mouldings and wall panelling, door casings and linings and loft access and boards, suitable for renovations and new-build projects. Products are available from local stock, with solutions for every budget.
Fitted Bedrooms
Our Bedrooms Mean Business. Organize and optimize space with a wide choice of designs, colours, cabinet sizes, and storage accessories for every space and budget. Make the most of the space you have with flexible fitted bedroom solutions that utilize redundant areas such as corners and alcoves or create a bespoke walk-in wardrobe or dressing room. Sliding door options also mean fitted bedrooms work in even the smallest of rooms. With a wide choice of fitted bedroom ranges and dozens of accessories to personalize your space, Howdens' designers have the expertise to bring your ideas to life.
Template & Fit
Precise and personalized – every detail of your Howdens quartz worktop, Howdens acrylic worktop, or Dekton stone worktop, is chosen by you and expertly created by us. Choose your surface, specify the features, and we will measure, make, and fit it in just 5 working days from template to fit. Our surfaces are created from high-end materials by our expert team, making them a lasting statement in your home.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

77K reviews

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Rated 1 out of 5 stars

Awful

Shocking service…
Quality just as good as the service👍

Used Garretts Green, Arron.
Had multiple damaged items. Been in contact with the him multiple times back and forth. Had no contact since Christmas. Absolutely disgusting. Customer service not bothered to respond either.

Left out of pocket, given false hope & damaged kitchen doors.
Go elsewhere

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

I bitterly regret ever allowing Howdens…

I bitterly regret ever allowing Howdens near my kitchen. Their products are shoddy and overpriced.
The manager at the Slough Trading Estate branch cannot even be bothered to reply to my email to him (Sept 2025).
This kitchen was to replace an MFI one installed by my dad and myself in 1987. The quality of it was superb.
In comparison this one is horrid.
I wish I could go back in time as I would never have replaced the cabinets with third rate tat.
Very very dissatisfied. I would have given you a lower score if this site permitted it.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Sally was so friendly!

Just spoken to a lady called SALLY at Howdens, Stafford Park, Telford.
So friendly and helpful!
Put me at ease straight away, even though I didn’t really know what I was talking about.
Thank you so much! 😃

February 11, 2026
Unprompted review
Rated 2 out of 5 stars

The whole experience was very…

The whole experience was very disappointing, After sales service was very poor . The finish on the cabinets varies with some looking very out of place and unfinished.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

very friendly staff and very…

very friendly staff and very informative and a really nice atmosphere, good communication

February 10, 2026
Howdens logo

Reply from Howdens

Good afternoon, We are so pleased to read your positive comments, thanks for leaving such a great review. Have a great day, Alexandra

Rated 5 out of 5 stars

Wooow!!! Great work from Maggie.

Wooow!!!
Maggie Burton, kind, caring and very professional.
I purchased my kitchen, utility units and doors with Maggie, she guided and advised me to a point where i couldn't say no to the purchase.
Maggie has always been consistent through the whole project, her attention to detail really helped me choose the right products, she also managed to save me money.
I would recommend Shadwell Howdens to anyone who is looking to purchase any of the above, Ask for Maggie, she wont let you down.
Thanks again Maggie for your professional support and guidance. You really do put your customers first, something we don't see as much anymore from Businesses.

January 1, 2026
Unprompted review

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