Jet2.com Reviews 128,326

First time on Jet 2. Knocks the spots of of Ryanair, Sleazyjet and Wizz. Comfortable leg room and a real sense of ownership of your experience by all the staff. One thing that really wazzed me off- R... See more

No problems on outward flight (man to Salzburg) but on return, once we were all seated, the pilot announced an oil leak had been detected. We were kept well informed but it was uncomfortable as we we... See more

Very punctual, pleasant staff. After landing at Liverpool we seemed to be given the furthest slot away from the terminal.Very long walk ! Meanwhile the passengers on the polish flight who were weari... See more

Two aborted attempts to take off on the outward journey. Eventually disembarked & put on another plane. Delayed overall 1hr 58mins - just inside the need to provide any compensation. Didn’t even... See more

For a low budget airline another good experience with Jet2. From arrival at airport easy to book in with pre boarding passes . All cabin crew good as always efficient and smiling. Apart from Portu... See more

Outbound flight was fine. Return flight - absolutely no luggage space in cabin. Jet2 staff were taking everyone's jackets and rucksacks out of the overhead lockers and asking a lot of passengers to si... See more

Every person representing jet2 was incredibly friendly. Came over as people happy to turn up to work and empowered. I have to amend my booking due to error. The person dealing with me was efficient an... See more

We are not used to modern airline practices and were astonished at the cost of all the add on charges. Geneva airport was a problem getting from terminal 1 to terminal 2 then the long wait at pass... See more

Satisfactory flights. apart from the return flight from Faro to Manchester, which was delayed by Jet2 whilst you swapped aircraft. Asking customers to proceed to the gate & check-in & then leaving us... See more

Quick and easy check-in at the airport. Flights are nearly always on time. The flight times are convenient - getting to your destination often by lunchtime, getting back home in the afternoon. quite a... See more

We are loyal Jet2 customers for years, and the cabin staff work really hard, however a few recent aspects need addressing. 1. Being able to clearly hear the pilots info and update will be a first, 2.... See more

An unexpected last-minute diversion from Prague to Vienna was handled well by the flight and cabin crews. Circumstances beyond the airline's control of course, although still frustrating to lose a wh... See more

I travelled from Newcastle to Tenerife South on 28 January (LS1927). Boarding commenced promptly with no waiting at the gate. The cabin crew, led by Kelly, were extremely friendly and professional. Se... See more

Both flights were on time and aircraft looked new so was clean and tidy. Cabin crew attendance and info from flight deck was good. Pre ordered food was goodcand piping hot. Only 2 negatives but not... See more

Never had a problem with Jet2, always set off on time, pleasant cabin crew. Just one comment that drops them a point, having booked our seats together, we were 're-seated' due to a family asking to b... See more

This was my first trip with Jet 2. The vibe from departure gate and on the plane was relaxed and uplifting, no stress. Flight attendants and onboard service was great. On return, I required special as... See more

We flew to Alicante from Liverpool and back, the staff were all wonderful and particularly Ellie at Liverpool airport many thanks to her for her help. Flights were good, on time. Food is really good... See more

Flight was fine, staff lovely, dissapointed that we didn't get sitting together. Also while seated @ back of plane, row 32, there was no space in overhead baggage for our bags as the last 3 lockers wa... See more

I am not a big person but the aisle seat was very narrow and the flight attendant bumped my elbow every time she walked up or down. It is impossible to keep within the confines of this seat space if... See more

Very narrow seats mean unavoidable "interaction" with the stranger sat next to you. Excessive crew announcements. Tiny overhead luggage lockers. Why do Jet 2 fly B737's, an ancient design and f... See more

Flight flying out to Tenerife from Newcastle upon Tyne got delayed by 2 hours plane taxied out to runway then the pilot spotted a problem on the instruments and had to go back to the gate and wait a... See more

The outbound flight time doesn't coordinate well with other Jet2.com arrivals leading to excessive waiting at the airport. Flight delayed on the way home due to fog at the departure end. Your fro... See more

Our return flight from T2 Geneva on Saturday 31st January was a nightmare. The queue to checkin was over 50m long as the baggage belt was broken. Not a single Jet2 person there to keep us informed. It... See more

The seats are far too close together and uncomfortable for a long flight and I'm afraid we won't be using it again. There were dozens of people stood up for most of the journey each way until they wer... See more

Crew were friendly & professional. Made up time on the return leg. Pilot very informative. Boarding in Las Palmas not ideal. Allocated seat was 2A. Announcement advised me (seats 2-11) to wait until... See more

Fabulous staff and service. Very cramped and uncomfortable new airbus planes, less knee room than the older planes. Have always booked with Jet 2. We have 4 more flights booked for February and March,... See more

Delayed 2.5 hours at Leeds on 11 Jan 26 due to snow without any offer of complimentary refreshments from jet2. Coming home had to divert to Newcastle and bus back to Leeds. Complimentary water, crisps... See more

The process of checking in online was easy and dropping off checked in luggage very smooth. The staff in Marrakech were extremely nice, chatty and cheerful. We landed back home in Newcastle during st... See more

Attention to detail-customer priority-is the key! Friendly, efficient /helpful staff is what everybody wants! Would have been nice if we could have sat together-at least one way-we were over an isle b... See more

Time to get people to declare allergies when booking flights rather than telling passengers on the run way that no nuts can be consumed. Yes very important and fully respect BUT could cause issues fo... See more

The flight was fine. However, 4 flights came into Glasgow at the same time, we being the first. The baggage for the three later flights was on the Carousels within 20 minutes. Our baggage took over... See more

We recently visited Madeira and flew with Jet2 from East Midlands Airport, UK, to Funchal, Madeira, and back. The return journey was good and we were looked after by very friendly and professional cab... See more

Apart from being delayed in Alicante for nearly 2 hours then not being able to land at Leeds due to fog we were the only flight that was diverted and taken to Newcastle my sister was very distraught... See more

Cannot fault Jet2. Fantastic flights both ways, only spoilt by a crazy mother and child(no fault of airline). The major issue is the passport system adopted across Europe. On both arrival and departur... See more

Flew flight only to Lanzarote, this was our first time to the island. Overall everything was good . Flights on time, staff very friendly had a nice pre ordered meal on return flight. Only dissatisf... See more

Flight going out fine. Flight coming back - medical issue my daughter overnight day before we fly. No 247 medical contact details - telephone number / email address on Jet2.com website. Jus... See more

As always, ground and air staff were helpful and friendly. However, a big complaint needs to go to the airport, who only had one passport kiosk open for 3 flights leaving for the UK around 2pm. Comm... See more

We always use Jet2. Good service from start to finish. Booking process excellent. Offers if you sign up to MyJet2 and all your bookings in one place. Good communication of any changes. Checking in up... See more

Your staff are excellent and most pleasant and helpful. Salzburg airport was disappointing this year, especially on arrival. Bused from aircraft to new passport control building, then bused f... See more

Travelling out on Monday 6th October from East Midlands everything brilliant from check-in to assisted travel. Returning October 29th from Alicante delays owing to a technical fault to airc... See more