Jetpak Group AB Reviews 4,898

Found Jetpak via a google maps search and after connecting with one of their sales team via LinkedIn, i arranged a Sweden to Sweden courier job for one of our Global clients. Job was completed as requ... See more

We had an emergency situation with a shipment by plane to Norway where there were quite a few obstacles. But we experienced very professional treatment. The department at Kystvejen in Kastrup was just... See more

My wife ordered an electrical bike for my 50th birthday. It was a rush order, and with a request to deliver at a particular day, ie the day of the party. Jetpak got out of their way to accommodate and... See more

It was a great experience that I could buy a transport just before lunch and it was delivered 40 minutes before the promised latest time at 22:10 in the evening. When I had some questions it was solve... See more

Very friendly and professional support line. We had some issues at the airport, but the guy who were picking up the package managed to solve it. You can't really expect anything better than this

Quick same day delivery, in the right time & at the right place! Not an easy task in our long & beautiful country, especially not from our rural piece of coastland and islands in the north.

We had an extremely urgent shipment with very little time to spare. Everything went smoothly – the service desk was exceptionally helpful, and we always received a prompt response without any delay.

The delivery was to late. After sending a complaint on web and talked to your emplyee, he guaranteed that we don't have to pay for this delivery. When it first went wrong with the delivery, is it ve... See more

Good experience overall, we got our phone back and the price was reasonable (for next day delivery). The customer service person was friendly and helpful. Some things to improve: - when I paid for... See more

The crew operating on the ground is very efficient oand the local rep. is a gem. We prefer to order by phone locally - and the knowlegde to our needs is crucial for a swift responce and less adm. from... See more

Never experienced a transport that went so badly. We booked an express delivery and were promised a smooth and fast transport. However, twice they manage to miss loading the goods on the plane. So the... See more

Quick response in ”both ends”, open clear and available info all along the transfer. A special thanks to the crew in Visby(arraival) for excellent communication! On both occasions.

Kristoffer made the entire process simple, straightforward and reasuuring that the packages would arrive on time as promised. After an initial challenge that was through no fault of Jetpack they manag... See more

First time I have used Jetpak. Customerservice, paying and information that my sending had been delivered, everything worked out very well. Thank you!

After many efforts with other company found a person that could help me to deliver the package on time. The person at Jetpak Landvetter help me with a solution that was preise acceptable

Overall, Jetpak service is good, and we are receiving timely support. However, there is room for improvement in POD checks and stock inventory management. We do appreciate the support from Key Account... See more

Fast, reliable, but pricy. If you need something shipped and delivered yesterday and price is not a question, then Jetpak is the way to go.

Very helpfull, polite and professional people. Helped us with a problem we ran into, and solved the problem without hesitation, on point, without anything going wrong.

No problem with ordering the sending. The guy who recieved my call was very helpfull. Good prices and extremly fast delivery.

Everything went wrong - bad instructions for customs, wrong formular send to us first, after 3 days you went back with the correct formular. Our goods was hold back in the customs for 2 weeks because... See more

I ordered Meat at an online butcher in Denmark and put remarks in the comments for the driver. He did the opposite, so either he can't read or just indifferent. I spelled it out so a first grader woul... See more

I get a mail that my delivry should be at airport latest 1405 and I came to airport at that time, try to ask around were to pick up my packet nobody could give me and answere. Then I get a lot of answ... See more

Package did not arrive even though i paied 14 000 kr. I had to call support several times to make sure to action so the package would leave for its destination. So so disappointed

Meget langsomme... og deres tracking virker ikke optimalt... er bange for mine frostvarer...

The Company answered my request quickly and sent me an airwaybill. I sent a small parcel overnight from Tromsø to Lillestrøm, and it arrived safely and in time. I would have found a two-way flight tic... See more

I am shocked what kind of horrible person works there. I called nr. 27273053 and a man whom answered the phone was so rude, unprofessional and he hung up on me in a middle of a conversation, without t... See more

The package arrived 20 hours later than agreed, no notification of the delay was received. And the costs werw not in line with expectations

I have used several years Jetpak for deliveries once a year. Jetpak keeps in touch for schedules and you are always on time.

Jetpak in Oskarshamn, Sweden is great to work with! They work fast, have a pleasant way to handle it and the shipment arrived on time to our customer in 24 h.

The office in Östersund, Jämtland, Sweden helped us very quickly, with care and extremely professional! Lovely and very customer-oriented help and I am super impressed!

The staff at Jetpak is always helpful and efficient. they are really a joy to work with. Also. I love the system they have, where I always receive a POD in the minute my shipment has been delivered

Very serviceminded driver - did more than expected by helping the client Took care of all the cartoons after unloading

I’m very satisfied with Jetpak’s service. The pickup and delivery were smooth, well-coordinated, and on time. Their communication was clear and professional throughout the process. Highly recommend Je... See more

Recived very good help when I called the lokal office. Fast delivery and I appreciated that I recived notice when it was delivered.

The service was great. BUT more detailed and more updated track info when you track the shipment before it is delivered on the website would be great

Extremely service minded, and helped me with everything over the phone. No waiting, precise delivery - even with a complex delivery address inside a hospital.

Fantastic company and service. They picked up at time, and delivered before time, and where very helpful with everything.

Quick response, and the guy in Tyrholm Farstad at Ålesund Airport gave me very good service and follow up.

The person who delivered my object was friendly and helped carry the object up 3 flights of stairs, very helpful

Easy booking on the phone. Package got picked up as promised and arrived hours later like expected.

Kind and helpful encounters through phone conversations. Easy to get in contact with a real person. Quick delivery.

We were promised delivery the same day in the afternoon.19:40 From Drammen to Stavanger. It arrived the day after at 12:43.

Had a little misshap in regards to the deliveritime, but once contacted, they were quick to make necessary changes and delivered on requested time

I had barely hung up the phone before the delivery guy was standing next to me asking for the package.