Everything about my experience was amazing! Book came out great! I love how fast it arrived (actually arrived before estimated date). I will say the website was easier for me to navigate on my phone v... See more
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Company details
Written by the company
LoveBook™ began as a simple idea—a handmade notebook listing all the reasons why one guy loved his wife. The gift was a hit, giving birth to the first "LoveBook". Rob Patterson knew that his wife adored the book, but would anyone else? That's where John Baranowski, Kevin Zalewski, and Chris Sonjeow came in. They all saw the potential of the present to help people connect with their loved ones in a meaningful way. Working 9-5 at a manufacturing company, the guys met after work each night to refine the platform meant for the masses. It wasn't until May 2010, when they were contacted by The Today Show to be on a gift segment with Kathy Lee and Hoda, that the guys knew this was something special. After that, the idea blew up. They were able to quit their day jobs and hire two graphic designers. Fast-forward to 2016, and the company has had major growth, and has hired 9 employees (and growing each year). What started as a little side gig, LoveBook is now a major contender in the gift category, going up against flowers and chocolates (to name a few). John, Chris, Rob and Kevin are not quite the Beatles, but this fab four still believed that all you need is LOVE…and a little determination.
Contact info
321 E. 2nd Street, 48307, Rochester, United States
- (800) 628-6447
- [email protected]
- www.lovebookonline.com
Replied to 69% of negative reviews
Typically replies within 1 week
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100% recommendable
I had a really good experience with LoveBookOnline. The book arrived earlier than expected, which was a nice surprise. There are so many options to choose from, and everything is customizable, so you can truly make it personal.
It’s a thoughtful and unique gift for someone you love. I would definitely recommend it.
I did not receive my book
I did not receive my book, and they do not care to help!!
DOES NOT DELIVER
I ordered multiple products on 11/29/25 as my Christmas presents to my wife. I paid extra for "super rush" shipping. I was given an expected delivery date of 12/5/25. On 12/3/25 I received an email that my order was ready to be shipped. I had still not received my order by 12/24/25. I tried to contact the company but was only able to submit a contact form because they have no phone number listed. They did not respond. On 1/13/26 I received an empty box from them. I have tried to reach the company again and still with no response. BUYER BEWARE! DO NOT ORDER FROM THIS COMPANY! THIS IS A SCAM!
UPDATE:
I received a response later on 1/13/26. They promised to send out new books and provide shipping details when it was sent out. I did not receive shipping details. I did receive a package containing 2 of the books. I sent them an email in which they replied that the order was filled and delivered. It is obvious that they do not know what is going on there. Still without my order!

Reply from LoveBook
No response, same book sent 2nd time damaged
This is the second book I received due to the first one being damaged. I emailed this company after receiving the first one and the pages were falling out. I bought this as a Christmas gift for my girlfriend and when she opened it the pages started falling out. When I messaged I never got a response, just had another book show up today. While I appreciate the gesture of trying to make it right a response would have been nice. Also the book I received today the pages are not glued in good again so pages are trying to fall out. And the front of the book corner was bent where it was boxed. I am extremely unhappy with quality for the amount of money you spend for one of these. I hope someone will reach out to make this right and if they do I will write a better review. At this point just give me a refund and I will send you both books back and take my business elsewhere.
What a beautiful gift
What a beautiful gift, my girlfriend loved it. I couldn’t be happier with the book. Thank you so very much
Super happy! Amazing gift for the one you love
Wow this was amazing my husband loved it! Easy to make and fun! Very quick to arrive and great communication the whole time!
Fast International Shipping, Quality Product
Got exactly what I ordered within a week, which is excellent for international shipping. The language in my book is RTL and it came out perfect, exactly as shown in the website.
Customer Service lied about the shipping date
I ordered a personalized book from LoveBookOnline on December 13th, specifically for my anniversary, based on their promised delivery date of the 23rd.
I was told the book had shipped on the 20th and would arrive on the 23rd. However, when the USPS tracking information was finally visible, it became clear that the shipping label was created and the item actually shipped on the 23rd — the day of my anniversary — not on the 20th as I was told.
This wasn’t a USPS delay; it simply hadn’t shipped when the company said it had.
I understand that delivery dates can be estimates and that USPS delays happen. What I don’t understand is being told something shipped when it clearly had not. A personalized gift tied to a specific date only works if the company is honest and realistic about fulfillment.
If timing matters to you, be cautious. I would have appreciated transparency far more than reassurance that turned out not to be true
cute and sentimental
This was the cutest sentimental gift for my girl this year, would def buy again!
The Love Book turned out even better…
The Love Book turned out even better than we imagined. It tells our story in such a warm, personal, and emotional way that it genuinely touched us. The layout is beautiful, the illustrations are delicate and meaningful, and every page feels thoughtfully designed.
I want to thank love book for creating…
I want to thank love book for creating such a beautiful book for me. It turned out so much better than I expected…..
You get exactly what you ordered and it’s easy to track…
I would highly recommend this book creation for any special occasion!! ♥️♥️
Shipping experience very disappointing
I’m giving you a three only because the finished books are beautiful. But my experience would be rated less than three. I ordered four books and the first time they arrived the box was empty as if somewhere the glue holding the box closed was not strong enough for the four books. You did reprint the books for me at no charge and sent them out again. I just received them and again the box was open on both ends, but amazingly the books did not fall out this time. I had wanted these books to give to three friends at a party and because of this mishap, I did not have them in time. You did give me the download and so I had to print three copies just so they would have something to look at when we got together. That was very disappointing for me. Now that I have the books I will be shipping each one to my friends. I think I should’ve been offered a discount, but I never was.
My husband absolutely loves it
My husband absolutely loves it! I gave him a book several years ago and now he asks for another one each year. There are a million different ways to customize each page - I love it!
Review Thank you
This was an easy book to put together for the most part. The only concern I had was that it took a long time for it to be delivered.
Loved it
Loved it , you guys done exceptional work with the book and my partner loved it
Late shipment became a Christmas miracle
There was an issue with a delay in the shipment. I sent an email and received prompt responses. They apologized about it and were kind enough to send a digital copy as well. Today the book arrived and I am truly grateful. Thank you to Melissa and Kaye for everything. My wife has had a very difficult year physical emotional wise. This will definitely warm and lift her spirits. THANK YOU!!🙏
Ron
Outstanding experience
Outstanding experience, 100 % recommended, the quality of the book is high standard and not only that, customer service is exceptional they go beyond expectations, I definitely recommend LoveBook for whoever wants to frame amazing thoughts in the quality they deserved, simply amazing!
The book came out perfect
The book came out perfect! I took a lot of time and effort to customize every single page. My husband actually had tears in his eyes. Absolute quality and delivered really quickly!
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