LV= Reviews 83,181

my first ever car insurance claim and have to say, this was a really simple claims process after I was rear-ended. Easy to upload dashcam footage which helped prove non-fault. Was nervous about using... See more

I’ve been with LV for a few years now and this is my second year on a multi car policy. This years renewal seemed high so I redid the multi car as well as separate vehicle quotes. Unsurprisingly... See more

Very easy to navigate the website for car insurance and very competitively priced. It pains me to say that there is very little loyalty to stay with the same brand for any length of time and my curren... See more

We have always always shopped around and bought the cheapest 'minimal legal' car insurance and house insurance. We've never been able to afford any add-ons. So when i heard Allianz (the world's larges... See more

I cancelled my last insurance because I thought it was a bit heavy. When I purchased insurance from you I still thought it was a bit high as I haven't had any accidents in 5 years. I think all insura... See more

Having been with LV for car insurance for 17 years, I have just moved on to Tesco. We all know car ins, keeps going up rapidly, but LV's seems to be rising faster than most. Big saving taken by movi... See more

I had a very positive experience with LV=. The whole process was smooth and well organised, and the staff I dealt with were polite, patient, and professional. Everything was explained clearly, which m... See more

Having looked online for new car insurance I decided to go with LV as it had the things that I thought were important for me. It wasn’t the cheapest on the market and I’m sure I could have got it che... See more

Renewal home policy came in. On auto renew and for no reason over last year it is almost double and almost twice comparable policies on comparison sites. Clearly loaded because of auto renew. Auto... See more

The last month has been horrible, my beautiful Ford kuga was stolen 2nd day of my holiday. The support received from every single person I had contact with was outstanding. I was disappointed by the... See more

After a third party hit the back of our car whilst we were stationary, LV were brilliant and provided a great service in getting our car repaired in a very timely manner. We had a hire car during the... See more

AMAZING! (Audi Q5 S-Line) Had 2 vehicles damaged in the same week different circumstances. LV smashed it out of the park. Amazing service. BMW (x2 pearlescent paint) ...absolutely rubbish... on a monu... See more

Got a multi car quote which was way cheaper than any other, accepted and paid but then found our company insurance would cover the vehicles for another 4 months. Had to cancel the insurance, half expe... See more

We were hit by a lorry while sitting in stationary traffic. LV were absolutely excellent from the first phone call until the completed repair. Special thanks to the LV call handlers who dealt with us.... See more

Just sorted my car insurance with LV and couldn’t be happier, quick, easy, and brilliant value for money. No hassle, no hidden extras, just straightforward cover at a great price. Highly recommend che... See more

Very professional handling of my insurance claim after a no fault RTA. Repaired in a timely manner and to a very high quality by their recommended repaier. Hire car provided for the duration of the wo... See more

Great staff, speedy call handling, very friendly and highly efficient service! Having a car accident is stressful enough without battling your insurers and Allianz made the aftermath easy, kind and qu... See more

The claim was easy to complete, and the involvement of two Vets in caring for Hannah on Christmas Day and two days later was excellent. Both of them completed their part of the claim form and submitt... See more

Proper insurance company. I arranged my dad’s household insurance via LV is he ageing and suffers from dementia. I had a quick question about the renewal. It took 2mins to sort out with a represent... See more

They would not send a tow truck immediately and were forcing my mother to decide on which type of claim she wanted to make despite it being no fault from our part, a dangerously positioned vehicle and... See more

Wouldn't recommend at all! Our car written off when only a wing and bonnet damage. Don't have assessors to check. Had recovery driver take photos, wrote a report and computer decides! 🤬 4 different a... See more

My original renewal quote was remarkably high. On contacting LV twice the agents advised-me that there was no reductions possible even with a Dash Cam installation ( even though LV were promotin... See more

Yet another gem from Allianz's takeover. 25% increased premiums, no NCD applied, App that has never functioned, ZERO service levels Hastings 20% cheaper on LAST years' price ... 48% of LVs n... See more

Started a Lifetime policy with LV for a 1 year old dog in 2023 2023 1st premium £121.65 2024 2nd premium £152.07 (25% increase) 2025 3rd premium £175.89 (16% increase) 2026 4th premium... See more

Their pet insurance is a scam. I disclosed previous vet treatment and records - my 10 year old dog has had very minimal vet visits or problems, he is wonderfully healthy, but the exclusions basically... See more

Really poor process and procedures cost us hundreds of pounds. Insurance company told car hire company that the repair was complete. It was not. We was not informed until the weekend that it was ready... See more

Please see my initial review R. lv care insurance claim submitted 11th Sep2025. LV have eventually worn me down to accepting a slightly increased offer for my Mercedes. Its now 2 months & nine days... See more

Found LV insurance cheaper online - same insuranc, same company, I phoned LV to match it but they wouldn't. Don't understand, it was for the same company. Asked to speak to manager but person on pho... See more

Had a non fault claim on 20th June 2024 where someone reversed into me. Went to court & 3rd party ordered to pay out. LV still not reimbursed me my £350 excess, (18 months later). Now ignoring my ch... See more

Happy to take a premium for over 9 years and when it comes to making a claim refuses to payout as they don’t feel the illness will stop me working. Even when signed off by a medical professional with... See more

I had a confirmation of car insurance policy renewal email 'it's lovely to have you insured with us' followed 3 days later with a 'notice of cancellation' email 3 days later! You'd think they would ta... See more

My renewal car insurance was more than the one I purchased on Comparison Site. Last yr contact you and wouldn’t give me any better quote or match prices online disappointing. I feel as a honest membe... See more

We have been loyal customers for over 20 years and are now let down and very disappointed and definitely would not recommend. Changed car, LV wouldn't insure. Insured our house for 20 years and... See more

The cost is far too much for a driver who has 15 years NCB on their other car. I have been a coach driver for 30 years with never in an accident that was my fault yet (I could get insurance for less t... See more

LV breaks FCA compliance rules and doesn't honour cover to landlords when tenants make damage. You've been warned. They raise all kinds of clauses and excuses no where in the policy in order to shut y... See more

Pet insurance was due for renewal and the price increased £300+ even though no claims. I spoke to customer service as have 2 other policies with LV to see if anything they could do in price. Was told... See more

I have lodged a car insurance claim for pot hole damage which I was told would have to be a fault claim. The call handler struggled to understand when I explained the damage (shock absorber damaged a... See more

Everything is fake and scam . I am member of LV income protection ,and because my health is bad ,I ve claimed for cover my incomes . They look to find a way to not cover this policy .... See more

**update - despite request to discuss matters by phone, you are still sending detailed emails despite my advising of health... ...also you're asking me to call you????** Failed to follow up... See more

Car insurance people are so rude They Insured my car as a quattro witch makes insurance price more expensive I've contacted them to tell them its fwd and call dvla they confirmed car is fwd and ins... See more

Paid massive claim from third party without any investigation or reference as to its validity. Backed into another car leaving superficial scratches. Slight damage not disputed by the owner of tha... See more

Advertise very strongly about not losing your no claims when hit by an uninsured driver as long as you have their details. How on earth are you going to get the true details from someone who is unins... See more

Taking out car insurance with LV was very straightforward and easy to do online. The process was clear, quick, and user-friendly, which I appreciated. The only downside was the cost. I was a little... See more

After their insured driver damaged my vehicle whilst I was parked this company seemed to be excellent on first contact with me . Then! everything went down hill when I was transferred to their Cla... See more

Our cat Kitty was only three years old when she became ill with kidney failure and other medical problems. Sadly she was so ill that she had to be put to sleep. We had only just insured Kitty with... See more

Received an email to renew. No documentation available to check details. No option to email them back. Went online but no other way to contact them except by phone, waiting in a long queue. Eventually... See more