Admiral Insurance Reviews 145,822

Kristan was genuinely excellent from start to finish. He made the whole car insurance process really smooth and straightforward, explained everything clearly, and dealt with changes quickly and effici... See more

Knowledgeable and friendly staff. Patient with my questions, but provided the answers needed. The quote was affordable and covered my building and contents plus accidental damage without any add... See more

What upsets me although the customer service was good it appears to be some sort of personal data like email addresses that was somehow not protected and passed onto a company in Ilkeston! This compan... See more

My17 year old son recently had his car written off by another driver and Admiral were excellent from the very first call to report it right up to a quick pay out. The phone was answered promptly and... See more

Used Admiral car insurance for my daughter’s first year of driving. It was only £20 a month to not have a black box and was reasonably priced for an 18 year old. We’ve recently been looking at qu... See more

Just joined Admiral car insurance but first contact not great due to language difficulties, although pleasant, could not make out what the guy was saying so gave up? clash of accents ?? Called back... See more

Just so easy! Accessed online easily, was given a fabulous competitive price. Paid for, all sorted. No hassle, took less than 20 minutes. Great service happy customer. Admiral offer such great cover... See more

We used to have all the family's cars on one multicar Admiral policy but then the price went up on some of the cars and we all went our separate ways insurance wise. Kids moved away too. I just called... See more

You hope to never have to use the insurance you so reluctantly hand over money for. However, our property was recently broken into. I phoned the 24 hour emergency helpline to ask if they could secure... See more

Wrote off my vehicle over New Year, in bad weather in Scotland. Claim took 11 days to complete, from the initial report on the day of the accident, to the settlement being transferred. Everyone I spok... See more

Had difficulty selecting a pass word. Could not get past robot help system for some time eventually a real person gave me a tip on what to use. Having told me my cover did not include windscreen there... See more

All very easy to use quote system for a 79 year old non techie. Cover items to suit different people. Very competitive quote and reasonable installment plan. Plus all confirmed on line by return. Ve... See more

Never Fails I had had Asmiral products before, but not insurance. The process to apply for my home insurance was quick and easy online. The price adjusted with every add on, making it clear what i w... See more

Ended up in an unusual situation where my current multi car policy provider could not find my brand new car. I had to go onto a comparison site where Admiral came out cheapest. It was not straigh... See more

Had to add a recent minor operation to the travel insurance cover which I'd taken out the day before. Called Admiral and was put through to the relevant team member who was super helpful. There was a... See more

John from Admiral was extremely knowledgeable as well as a thoroughly nice guy. He took me through the issues I was having with my van insurance and sorted out a policy for me. He also mentioned combi... See more

The man who helped me join Admiral deserved 5stars while I clicked on four regarding the overall cost of joining. I hope that doesn’t reflect on his performance. Admiral are probably among the top ra... See more

Dear Admiral Customer Team, I recently took out a new home insurance policy with Admiral and wanted to share some positive feedback. So far, everything has been very straightforward and e... See more

Initial online renewal quote I received was less than £1 higher than previous year - great! Then the paper renewal documents came through which increased the cost by 27%, with no explanation as to w... See more

After 16years with admiral for my car insurance they have finally been unable to match their competitors. Such a shame when I have multiple cars with them and my home insurance. I was surprised at the... See more

They have an IT issue that means if you try to log in online, it cannot find your account. This means you cannot make payment, as they cannot find your account? In 2026 accessing your account online... See more

Same experiences when making a claim as others have said. Still outstanding since April 2024! A no fault accident where someone else damaged my unattended car in a car park. Referred over and over to... See more

My 18 YO daughter was penalised without a message or warning with her black box attached to her phone for using her phone, which she used for sat nav and putting music on. We needed more clarity on te... See more

They are absolutely useless, had a little bump in my car and because I’m fully comp I got it recovered, they called me yesterday and without even inspecting my car they told me it was going to be writ... See more

Ive had insurance with Admiral several times over the years but they have really shown themselves to be a big company who likes to bully little people. I cancelled my insurance, they took the who... See more

I had a problem with my email address on some travel insurance. Your chat line was absolutely useless. I had to phone to get it sorted. That wasn't easy but in the end the operator who sorted was v... See more

Generally helpful though one agent said he would ring back after 30min but did not so worried I would not get insurance intime. I therefore rang and spoke to another agent who had to start again whi... See more

Admiral tried to renew van insurance which i wasn't aware of from an account I did not have the funds in. then cancelled my policy they automatically renewed and charged me £136 for the cancellation f... See more

Applying for insurance was fairly straightforward, paying easy. Had a bit of difficulty accessing my account, would not accept my password. Had to reset several times. In the end waited for a day the... See more

I received a quote on line, which I accepted. However, when I came to pay the amount had increased. When I asked why I was informed that due to the fact I had contacted my previous Insurance Company a... See more

Had my car insurance renewal through today. Up £100 to £743 despite 23years NCB and two safe mid-50 year old drivers listed. Compare the market quoted £379 for cover with matching or better terms. Whe... See more

Credit where its due, admiral did a very good insurance deal for my daughter as a new driver. I need to clarify what I'm about to say, I have interacted with people from all over the world in my lif... See more

SHOCKING service. Black box fitted causing nothing but issues and not willing to move location after 6 months. Bad customer service and not willing to help. We will not ever be using your devices... See more

First week and 4 people, and 6 policies that won't be renewed with Admiral. UPDATE - DO NOT USE ADMIRAL, HAPPY TO TAKE PREMIUM, THEN DOING EVERYTHING TO AVOID PAYING MODEST CLAIM. DECEITFUL, BU... See more

My 85 year old neighbour doesn't "do" computers and so I help him with organising his insurance. Admiral's renewal price for this year was almost 50% more than last year's. Although it took me some ti... See more

What a shame, Admiral used to be such a great company, what on earth has happened here?? I changed bank accounts, dutifully moved my direct debit over and then started getting threatening letters to s... See more

Rubbish car insurance company. Third party insurance who supposed to be responsible for injury compensation but no response from them since may 2025. I tried every possible ways of contact via Phone c... See more

There data validation process is fundamentally flawed and doesn’t want to accept feedback to change. They use data from quotations rather than actual policies to update premiums. Seems like a con to m... See more

This was the WORST experience I have ever had. Already the price of car insurance was STEEP, £3100. But then, due to a few days discrepancy when filling in when I first got my car, I was then going to... See more

Have been a customer for Admiral for 8 Years have 8 years NCB. Due for renewal yet you are wanting three times the monthly payment that most other insurance companies. Then had the audacity to ask to... See more

Looking for new insurance when buying a new car, admiral were one of the most competitive quotes that was available in the search I did at short notice. Following through on the initial quote I was a... See more

Why do companies go out of their way to make purchasing off line so bloody difficult? I needed to renew an annual multi trip European policy but needed to talk to someone about it because I had a quer... See more

Non fault driver departed the scene left me with 5k damage. 23 years no claims. Guaranteed mutiple times by Admiral that no premium impact if i made the claim and No Claims would remain intact. Did wo... See more

Evil UX design doesn’t let you cancel renewals online but instead leads you down a tricky route of stumbling into committing to a renewal. I imagine a lot of their less tech savvy custome... See more