Matas Webshop Reviews 38,042

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the fast and reliable delivery service, often highlighting the convenience of quick and free shipping. Consumers also appreciate the wide selection of high-quality products available, with many praising the excellent service provided by the friendly and helpful staff. People find the ordering process easy and efficient, and they value the flexibility offered in terms of delivery options. However, some reviewers have reported issues with the choice of samples included with their orders, with some feeling they were not relevant to their purchases. A few consumers have experienced problems with their orders, including receiving incorrect items, delays in delivery, or packages being lost or damaged. While these issues appear to be isolated, they are worth noting.

Based on these reviews

Rated 4 out of 5 stars

rigtigt godt sted at øve primær socialisering, samt triangel. Gidden approver!! lorte parfumer tho. Men, hende bag kassen i herning er meget sød. shout out til magrethe the real one.

Rated 4 out of 5 stars

Always a great shopping experience, Quick and free delivery and easy ordering. Great range of products and brands and often attractive prices. If there is one thing I could point out for impro... See more

Rated 4 out of 5 stars

I ordered 2 things, one was delivered the next day (amazing!) And the other was delivered after 3 days, but to a diffrent place, which i find wiered, but didnt think much of it. All in all, a good ex... See more

Rated 5 out of 5 stars

I have rosacea and very sensitive skin, and the Matas No Perfume skincare line has been a game-changer. It works far better than other skincare brands I’ve tried, and I highly recommend it. (Please i... See more

Rated 5 out of 5 stars

Matas is a very complete store of products ranging from cheap to expensive, I really like it. I visit the one in FBC mostly, the service was excellent the sales you g lady was superb! Matas's location... See more

Rated 5 out of 5 stars

Matas is more expensive than some of their competitors but I shop there a lot as there is a good variety of brands and products. It is also really convenient as you can buy online or in store.

Rated 5 out of 5 stars

Quick shipping and nice variety of products. One warning though: Buy during the discount periods, otherwise prices are higher than other sellers

Rated 5 out of 5 stars

The workers are super good 👌 and it's easy to locate goods in the shop and they helpful 😀. The products are really excellent 👌. Matas is my favourite cosmetic butik 😀.

Rated 5 out of 5 stars

I ordered on-line because the item is not stocked in the store. I’ve been doing this for a few years. Never a problem… it came within 2 days. I will continue to shop with Matas on-line as well as i... See more

Rated 5 out of 5 stars

Er meget glad for min ClubMatas Plus medlemskab. Fleksibiliteten mht levering, og medlemstilbud er i top.

Rated 5 out of 5 stars

Great selection of items - I love that almost all the shades are usually in stock. I ordered a bronzer and a blush for store pickup, and they were ready in less than an hour. :)

Rated 5 out of 5 stars

I have ordered things before, from Matas. The order goes through quickly, the goods are usually good quality. Thank you l

Rated 5 out of 5 stars

I bought so many times in Matas. Matas has good products and on sale with really good offers. And they are trustworthy shops in Denmark

Rated 1 out of 5 stars

I went to the store and showed the seller the product I needed on the website. The seller ordered it online for me. When I received it and opened the package, I realized it was conditioner instead... See more

Company replied

Rated 1 out of 5 stars

My nails have become very discolored from a nail polish bought at a Matas store – they turned completely green, and now I have to wait until they grow out again. I contacted Matas several times (by em... See more

Company replied

Rated 1 out of 5 stars

Hey, Your webshop has a lot of good products to choose from. Unfortunately in the end of my shopping experience the delivery choice is not always fulfilled, even though I choose home delivery, it get... See more

Company replied

Rated 1 out of 5 stars

Matas does not offer refunds for returned supplements, even in cases where the products have caused obvious side effects. The quality of Matas supplements seems to be very low, raising safety concern... See more

Company replied

Rated 3 out of 5 stars

good selection of products, always over priced if they dont have the 20% membership discounts running on the item. I ordered with same day fast shipping but because of problems over easter with there... See more

Company replied

Rated 1 out of 5 stars

Delivery was fast but the product in itself is not as I thought. A bit disappointed I must say. I would like to return it but I dont have the return label and I have no print or digital tools.... See more

Company replied

Rated 3 out of 5 stars

Even though the parcels broken twice the service to resend the package was good Please put on the parcel mark “fragile” for even better feed back

Company replied

Rated 1 out of 5 stars

I did not receive the right items and I have contacted the customer service. The workers who replied to me were rude. They refused to forward my request to their manager. As I was not satisfied with... See more

Company replied

Rated 3 out of 5 stars

Ordered skincre. It arrived fine, but shipping took longer than expected. Not bad overall.

Company replied

Rated 1 out of 5 stars

I made an online Matas order (for a large amount of money) on the 8th of August for DAO to send to my private address. I received a text message, from DAO stating that they don't de... See more

Company replied

Rated 2 out of 5 stars

They lost my order and could not pick it up at the shop. I had to waste a lot of time till they offered a reorder. Not happy

Company replied


Company details

  1. Skin Care Clinic
  2. Fitness and Nutrition Service
  3. Hair Product Store
  4. Perfume Store

Written by the company

På Matas.dk finder du Danmarks skønneste udvalg af kosmetik, dufte helse- og hudplejeprodukter. Du finder mere end 28.000 varer til både mænd og kvinder. Derudover har vi også et stort udvalg af produkter til det aktive liv, børn, boligen og meget mere. Gå ind på www.matas.dk og se hele vores skønne udvalg.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

38K reviews

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Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Wrong order

I went to the store and showed the seller the product I needed on the website.
The seller ordered it online for me. When I received it and opened the package, I realized it was conditioner instead of shampoo.
I know I should have checked before opening the product, and because of that I didn’t complain.
However, I believe the seller at the shop should have paid more attention.

January 6, 2026
Unprompted review
Matas Webshop logo

Reply from Matas Webshop

Hi Sepide,

Thank you for your review.

I’m sorry to hear that you received the wrong product compared to what you originally wanted to order. It is, of course, important to us that you get the correct product, and we would love to help you find a solution.

I encourage you to contact our customer service directly so we can investigate the matter further and find the best way to assist you. We always aim to ensure that our customers are satisfied with their experience with us.

Have a great day.

// Matas

Rated 5 out of 5 stars

Dyson Airwrap and Christmas 2025

I had ordered for a dyson airwrap this Christmas, the ordered was not delivered as matas ran out of stock. They offered complete refund but I insisted on the product as it was a Christmas gift to my wife.

The customer support took the initiative to ensure I get options(colours available )to choose from and ensured it's delivered before Christmas.

Happy wife - Happy life!😁😁

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Very convinced when I bought by online

Very convinced when I bought by online. And also good when I walk to Matas shop them can help and good information. Good service and fast when I have some problem and asking by Matas kundeservervice, answer very fast and settle very fast. I give 10/10. Perfect 👍🏾

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

A bit disappointed.

Delivery was fast but the product in itself is not as I thought.

A bit disappointed I must say.

I would like to return it but I dont have the return label and I have no print or digital tools.

November 24, 2025
Unprompted review
Matas Webshop logo

Reply from Matas Webshop

Hi Maria,

Thank you for your feedback.

We're happy to hear that the delivery was fast, but we're sorry that the product did not meet your expectations. We completely understand your disappointment, and we’re here to help you with your return.

If you don’t have a return label or any tools to print one, please don’t worry. You can reach out to our customer service, and we’ll assist you in arranging a return in a way that works best for you. Let us know, and we’ll provide further instructions.

Thank you for taking the time to share your experience; it helps us improve.

Have a great day.

// Matas

Rated 4 out of 5 stars

Good

I ordered 2 things, one was delivered the next day (amazing!) And the other was delivered after 3 days, but to a diffrent place, which i find wiered, but didnt think much of it.
All in all, a good experiance

November 3, 2025
Unprompted review
Rated 2 out of 5 stars

Long time to receive my package because…

Long time to receive my package because of the damage.

October 26, 2025
Unprompted review
Matas Webshop logo

Reply from Matas Webshop

Hi Nelly,

Thank you for your review and for taking the time to share your experience with us.

I am truly sorry to hear that your package was delayed due to damage. We always strive to deliver orders as quickly as possible, but unfortunately, unforeseen situations like this can sometimes occur during shipping. I completely understand how disappointing and inconvenient this must have been for you.

Please know that we are in close communication with our delivery partners to ensure that incidents like this are minimized in the future. Your feedback is essential to us and helps us improve the overall experience for our customers moving forward.

Have a great day.

// Matas

Rated 5 out of 5 stars

I have rosacea and very sensitive skin

I have rosacea and very sensitive skin, and the Matas No Perfume skincare line has been a game-changer. It works far better than other skincare brands I’ve tried, and I highly recommend it. (Please ignore the date, I've been using this stuff for well over three years, love it)

September 16, 2025
Unprompted review
Rated 3 out of 5 stars

okay but order delayed

Ordered skincre. It arrived fine, but shipping took longer than expected. Not bad overall.

May 5, 2025
Unprompted review
Matas Webshop logo

Reply from Matas Webshop

Hi Julie,

Thanks for the review!

I'm glad you are happy with the experience even though the delivery time as longer than anticipated.

// Matas

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