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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the high-quality products, noting their thoughtful design and excellent performance. Consumers also appreciate the user-friendly experience, from the easy-to-navigate website to the detailed and personalized builds that cater to specific needs like 3D modeling, rendering, and gaming. People felt that the company didn't try to upsell unnecessary items, instead focusing on what the customer needed. The positive sentiment extends to the staff, who are consistently described as informative, helpful, and patient. Reviewers highlight the exceptional customer service, noting quick responses and proactive assistance with any issues. Consumers value the personalized attention and the feeling that the staff genuinely cares about creating a memorable experience. The company's technology and efficient service are also praised, with many customers expressing satisfaction with the overall process and the final product.

Based on these reviews

Rated 5 out of 5 stars

We have used Meta PC twice and both times the outcome was outstanding. We were having an issue with a new 'budget' PC I bought from Amazon. I had returned it five times for repairs so of course repair... See more

Rated 5 out of 5 stars

Everything from beginning to end was really user friendly. The website was easy to navigate and refine for our needs. The tracking process was better than seamless- notifying of delays, reason and upd... See more

Rated 5 out of 5 stars

It's been a couple weeks and the PC has worked just fine, while unboxing it I felt the love and care that was put into it and it was leagues above my experience with Alienware/Dell. Everything packed... See more

Rated 5 out of 5 stars

META PCs is awesome! I highly recommend. When I inquired about the status of my order, Drew from support responded pretty quickly (within 45 minutes!) He was very informative and happy to hel... See more

Rated 5 out of 5 stars

The customer care before and now after the transaction. These guys know there stuff and they made an effort to reach out to me before buying to help me pick the right parts. Since my PC was more for 3... See more

Rated 5 out of 5 stars

Underestimated this company - Shipping was quick after it was built. It looks fantastic and runs fantastic - Marcus went above and beyond keeping me updated throughout the build. Not many PC companies... See more

Company replied

Rated 5 out of 5 stars

We cannot say enough great things about our experience with Meta PCs, especially their representative Noah. From start to finish, Noah went above and beyond anything we expected. This was our 9-ye... See more

Rated 5 out of 5 stars

These guys where awesome! I walked in having somewhat of an idea of what I wanted, and having a buddy that recently purchased a PC from MetaPC, and he had nothing but good things to say. I must say th... See more

Rated 5 out of 5 stars

If you are going to trust anyone with pc customization, trust these people. The quality of service and results are genuinely outstanding. This business is run by people who actually get it. They gave... See more

Rated 5 out of 5 stars

META PCs custom build arrived, and I am very pleased with it. It was packaged well and arrived undamaged. The card was shipped separately, and although the outer box was damaged, the card inside was... See more

Company replied

Rated 5 out of 5 stars

Service, timing, great financing, shipping, and quality were all factors in purchasing my grandson’s computer from Meta! We searched all major computer suppliers and local custom built supplier. My... See more

Rated 5 out of 5 stars

I started having some issues running games, and it turned out I needed a bios update. Took my PC to a shop, and they botched the updates. Contacted Meta, and they went out of their way to contact the... See more

Rated 5 out of 5 stars

I’m not a big PC guy and don’t know how to build one myself, but working with MetaPCs was an amazing experience overall. I reached out for help and they responded quickly, walking me through what... See more

Rated 4 out of 5 stars

Top Notch Service! From talking to me before the purchase, to having a detailed parts list with individual prices, to the customer service in helping me set some things up once I got the computer! Eve... See more

Rated 5 out of 5 stars

I love how efficient you guys are whether it’s custom or prebuilt. You always have just what a customer needs and the knowledge you show in your craft.

Rated 5 out of 5 stars

Amazing customer service. Asked lots of questions regarding what I would be using the computer for. Did not try up selling me a computer I didn't need. But did give me recommendations if I was to be... See more

Rated 5 out of 5 stars

I had been looking into getting a gaming pc for years and when I saw the Night Reaper PC I fell in love with it! Now when it came time to purchase it, every question I had was answered and quick.... See more

Rated 5 out of 5 stars

Let me tell you somthing it does not matter what you heard or read these guys are top notch. They were willing to take my computer back and troubleshoot it for me. The amount of times I've called t... See more

Rated 3 out of 5 stars

The environment at META PC Phoenix is amazing. They guys love what they do and do it well. A couple comments and the reason I will say it’s a 3 star experience was communication. I spoke with 4-5 diff... See more

Rated 5 out of 5 stars

It was exactly what i wanted. Had previously had a lot of trouble finding all the components i wanted to build it myself without a stupid mark up. So this prebuilt what exactly what i needed, ready to... See more

Rated 3 out of 5 stars

I am a young gamer trying to get a build good enough to run most games with good frames, however I tried to get a custom build and even the lowest components costed almost $1,900! No way on eart... See more

Company replied

Rated 2 out of 5 stars

I bought a watercooled PC back in December of '23, got it shipped, everything was great until I had to format the PC almost a year later. The lighting went haywire and everything just went downhill f... See more

Company replied

Rated 5 out of 5 stars

This was my first pc purchase, and Drew made it really easy for me. He found the parts for my all white build, even those not offered by META PCs. The PC looks and works great, all my games are being... See more

Rated 5 out of 5 stars

This was my 1st desktop I have every purchased. I don't have much experience with computers or what works or what does not. I asked the help chat and was connected with a sales technician. He was ver... See more

Rated 5 out of 5 stars

Took my pc in for a check up on why I couldnt play a beta game I wanted to see if they can have it ready same day and they guy told me yes had it ready withing 15 min and cleaned it too im happy I fou... See more

Rated 5 out of 5 stars

I really enjoyed purchasing a computer from meta pcs cuz they communicated very well the product itself is better than i expected honestly. It was very well made and I will definitly be buying another... See more

Rated 5 out of 5 stars

These guys are wonderful; they're like chick fil a worker on how helpful they are. They helped me on every step on updating my bios they really helped me. thanks to Alen, Cooper, Brendan Burris, a... See more

Rated 5 out of 5 stars

Even though my graphics card was not shipped with my computer, and some other issues. I am happy with the computer. The price is on point, which a lot of computer stores try to rip you off, but not ME... See more

Company replied

Rated 5 out of 5 stars

The graphics card was shipped in its own box. Last PC I got had the card inside and was broken, I was worried the same would happen here but the PC was *PACKED* safely and thoroughly. It worked rig... See more

Rated 5 out of 5 stars

I love the pc, only one thing is bothering me and it's not that big of a deal. My motherboard is an ASUS tuff gaming board. When I open the armoury crate, I can change all my RGB lights except the ram... See more

Rated 5 out of 5 stars

I am amazed and impressed on the service that was provided. Even though it's like a month now, i want to go back to buy again. The team was chill and explained everything there was for a first timer... See more

Rated 5 out of 5 stars

I brought my tower in with a mouse problem. It only took a few minutes to find and fix the problem. They also cleaned the tower. And they didn't charge me anything. They knew what they were doing... See more

Company replied

Rated 5 out of 5 stars

The team answering my questions before buying the unit, and the team helping me fix the unit when it was acting up randomly. Amazing team

Rated 5 out of 5 stars

Great customer service whenever I asked. My PC, Shade, came built for me with a custom letter in its box.

Rated 5 out of 5 stars

Great experience, from working with Drew on the build and special requests. To watching the build on live stream. Great packaging and easy setup.

Rated 5 out of 5 stars

I had a great experience. The customer service was excellent helping me figure out what pc was perfect for me

Rated 5 out of 5 stars

This new rig is my second Meta. From a past falcon northwest fan for 15 years I am now Meta loyal. From Drew who helped me fine tune my rig, to prompt build time and on the money safe delivery you... See more

Rated 5 out of 5 stars

After hours communication was awesome! So glad someone was available day or night to help make the best choices

Company replied

Rated 5 out of 5 stars

Received my new system with no issues. It’s working quite nicely for me. I’ve had no issues whatsoever.

Company replied

Rated 5 out of 5 stars

Unparalleled customer service experience, we were fully informed what was happening every step of the way. Fast shipping and my console was packed very meticulously 100% Would Recommend

Rated 5 out of 5 stars

Went your Gilbert store. Talked with both gentle men they were both informative. Helped me through my problem, with an GTX 1060. Honest and did what they said they would do from my phone call to y... See more

Company replied

Rated 1 out of 5 stars

When I was in there to purchase a gpu there was sheet or price listing. I was just given a gpu with no option of what manufacturer it was. I wish they also price matched.

Company replied

Rated 5 out of 5 stars

How fast the build took and how quick it was shipped to me. The PC is nice and compact and quiet. My old PC has shown its age. This was a fun and easy custom build. I have used other companies for pre... See more

Company replied

Rated 5 out of 5 stars

I purchased one of the "Ready to Ship" models from Meta. It's shipped quick and was very well packaged. I had one simple question once I had it set up and they answered it quickly. Highly recommend Me... See more


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Computer Hardware Manufacturer
  4. Computer Service
  5. Computer Wholesaler

Written by the company

META PCs is an award-winning PC building company and your top choice for custom-built gaming computers. We meticulously craft each PC with the highest quality components, ensuring unmatched performance and reliability. Our commitment to customer satisfaction is unparalleled, backed by lifetime support. Explore our range of unique services, including personalized pricing for custom PCs and comprehensive support to meet all your gaming and computing needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

91 reviews

5-star
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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

Top Notch Service

Top Notch Service! From talking to me before the purchase, to having a detailed parts list with individual prices, to the customer service in helping me set some things up once I got the computer! Everything and everyone was awesome and it was a great experience! I recommend Meta at ANYONE looking for a new PC!

January 13, 2026
Rated 3 out of 5 stars

The environment at META PC Phoenix is…

The environment at META PC Phoenix is amazing. They guys love what they do and do it well. A couple comments and the reason I will say it’s a 3 star experience was communication. I spoke with 4-5 different people and each had a different price of the work done, there wasn’t much updates on status or problems, and not only that, 3 different people had a different idea of when the pc was ready to the point I drove down there after being told it was ready and was not. Again the gentlemen there are great guys, just those small details and they have me at 5 stars.

January 13, 2026
Rated 5 out of 5 stars

Noah

We cannot say enough great things about our experience with Meta PCs, especially their representative Noah. From start to finish, Noah went above and beyond anything we expected. This was our 9-year-old’s very first real PC, and Noah made the entire process exciting, stress-free, and truly special.

He took the time to explain everything in a way that made sense, showed genuine patience and kindness, and made our child feel proud and confident about his new setup. You could tell Noah truly cared—not just about making a sale, but about creating a memorable experience.

Thanks to Noah, what could have been overwhelming turned into an unforgettable moment for our family. Our son is absolutely thrilled, and we couldn’t be happier with both the PC and the service. If you’re considering Meta PCs, ask for Noah—you won’t be disappointed!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Unparalleled customer service…

Unparalleled customer service experience, we were fully informed what was happening every step of the way. Fast shipping and my console was packed very meticulously
100% Would Recommend

November 10, 2025
Rated 5 out of 5 stars

You pay for quality and ease of mind

It's been a couple weeks and the PC has worked just fine, while unboxing it I felt the love and care that was put into it and it was leagues above my experience with Alienware/Dell. Everything packed in tight, clear instructions and even a custom USB with recovery software on it. It might be cheaper to build a PC yourself but at least I know care was put into this pre-built and that was worth it to me.

November 10, 2025
Rated 5 out of 5 stars

If you are going to trust anyone with…

If you are going to trust anyone with pc customization, trust these people. The quality of service and results are genuinely outstanding. This business is run by people who actually get it. They gave me guidance that I needed, I feel like I know exactly what I bought and why. They made me comfortable and have no regrets/anxiety. Their incredible packaging protected my pc from my local UPS’s tendency to destroy 2 out of 3 things I order. If you are still reading, you’re probably thinking “Oh, look, another superlative, vague glowing review.” Well, you’re wrong. Even if I drilled down into specifics, Metapcs is so good at what it does that it felt like a single, amazing process. There’s no point in getting specific. Buying from them was a joy and a privilege.

November 11, 2025
Rated 5 out of 5 stars

How fast the build took and how quick…

How fast the build took and how quick it was shipped to me. The PC is nice and compact and quiet. My old PC has shown its age. This was a fun and easy custom build. I have used other companies for previous builds and this was the fastest.

October 8, 2025
META PCs logo

Reply from META PCs

Thanks so much, Nick! We’re glad to hear your build arrived quickly and that you’re enjoying how compact and quiet it is. We take a lot of pride in how efficient our production team has become, so hearing this kind of feedback means a lot. Appreciate you coming back to us after trying other companies!

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