Octopus Electric Vehicles Reviews 4,882

From first enquiry right through every member of octopus EV has been amazing. From talking through benefits to me personally of each vehicle right through to keeping me updated and answering questi... See more

’ve had a brilliant experience with Octopus EV, and a huge part of that is down to Heli. She’s been absolutely amazing from start to finish — super responsive, friendly, and genuinely helpful at eve... See more

My purchase journey got off to a rocky start with delays and a change in account manager. Once Heli took over my account and oversaw the delivery of my vehicle the process became seamless. She kept me... See more

Gabriella was amazing! It was so refreshing talking to an actual, relatable human who was easy to. Usually things like this can feel like you're talking to someone reading off a sales script. Ultimate... See more

Absolutely made up with the service provided, It was seamless from start to finish. Eddi was always on hand to answer any queries I had. Car arrived sooner than expected aswell. No doubt I will get an... See more

It's such a pleasure dealing with Octopus Electric Vehicles, both from a pre- and post-sale point of view. It's a rare thing these days to find a company that truly believes in customer care, and that... See more

I couldn’t be happier with my first experience leasing via salary sacrifice scheme at work! From the initial quote to having my approved used car delivered just 10 days later, the entire process w... See more

After a last minute scare that I wasn't going to be receiving the Skoda that we'd ordered 3 days out from delivery and having sold our family car we were in quite a "situation". At this point, Seamus... See more

I have had some reservations. The Home charger installation was delayed for two weeks after I had received the car and some issues connecting to the app etc. All normal I suppose for someone of my g... See more

Leasing through employee sacrifice scheme. The communication was open and transparent from start to delivery. Delivery was a little over 2 months. Still waiting for the home charger installation, b... See more

Fantastic experience all round - I deal with Martin Ridding who was nothing short of helpful. He provided me with lots of options of cars, tariffs, mileage, range etc and was super helpful. He did e... See more

Really great communication from Octopus from ordering to delivery of the car. The team's really helpful and very considerate. Also got a little box of goodies included in the car - everyone in the f... See more

I would like to give a massive shout-out to Idris Waldron!. Leasing a car is a big commitment and with so much choice from Octopus, i chopped & changed my vehicle selection several times. Throughout... See more

Throughout the whole process I felt like Andrew really wanted to understand my situation and needs and help me make a fully-informed decision on leasing my next EV. He was attentive to my questio... See more

I can’t thank Olivier enough for his help! From start to finish, he was incredibly patient and supportive while I worked through my options. I was very indecisive and had lots of questions, but Olivie... See more

At first I was just making an enquiry about leasing a vehicle and I filled in that initial form ay 1900hrs by 2130 the car was ordered, I received constant updates via email and my and any question I... See more

My experience has been seamless and Octopus have been amazing . I can’t recommend them enough. Jahanara - my Customer Specialist has answered all my questions with so much patience and provided regula... See more

Fantastic service from start to finish, I was kept up to date all the way through the process. Very easy on line platform to use with all the information you require. I had a small problem with the i... See more

We chose Octopus as our EV car company just before the end of 2025. The first sales person was brilliant. The onboarding team are very slow and are not reachable and it was back and forth. They have... See more

What an absolute breeze of a process! From start to finish the team were super helpful, with my car arriving on my doorstep in just 2 weeks. Real colleagues were on hand to answer any questions, eithe... See more

After a generally hassle free experience leasing a vehicle through the Octopus EV scheme, the car suffered a major fault and became completely immobile. It would appear that when electric cars br... See more

I was moving our company onto this electric car scheme and the service was great BEFORE we signed up. Emails were answered, problems dealt with. However, now that we have been signed up, it's imposs... See more

James from Octopus held my hand well through this pre-delivery phase of my salary sacrifice EV scheme. From initial deep dive on the benefits of the scheme through to helping chase some admin blocka... See more

Customer Service was excellent. I was kept informed of the delivery progress throughout. When car was delivered they spent time explaining details about the car which was helpful. Any queries I had... See more

Very good support & responses from all departments at Octopus via email in regard to the EV car ordering journey that I have been through. Over Christmas then all updates where handled by different s... See more

Three years ago my first EV was delivered from Octopus, the car has been with me for 3 years of trouble free motoring. Last year I started the ball rolling with another EV order to replace m... See more

My experience with Jack, senior EV expert, was absolutely outstanding! He made everything from the vehicle search to the sign off process so simple and pleasant - couldn't be more grateful! He also ma... See more

Charlie E was fantastic. Charlie was knowledgeable and could answer my (many) questions with confidence. He knew the detail of the vehicle as well as the deal I was signing up to. He called when... See more

I’ve been dealing with Seamus Lindsay from Octopus EV and honestly couldn’t have asked for better service. He’s been clear, quick to respond, and genuinely helpful throughout the whole process. Ev... See more

Update: 6 Feb - Octopus have been very helpful getting things resolved and everything is now sorted. Thanks! 1 Jan- So so service. I currently have an EV through Octopus and my lease is shortly... See more

Where do I start, well paid thousands for car deposit got absolutely nothing but appoliges for poor service. Can’t get a delivery date , can’t get to a Manager/Superviser or even a team leade... See more

Very good experience and delivery by Octopus team. Michael Fazakas was very helpful in selecting the perfect car for our budget. He was efficient in giving us deals and offers based on our needs. Th... See more

1. Car choices 2. Fairly easy website to use 3. Customer service agents (Cameron Green and Michelle) were helpful and quick to respond 4. Salary Sacrifice offer is excellent. 5. Delivery was qui... See more

It was an easy decision to choose Octopus for my first venture into electric cars, having been a customer of theirs for a couple of years, and having had no problems whatsoever. However, this has had... See more

I’ve had a lease with Octopus EV and recently ran into some unexpected vehicle issues (through no fault of Octopus). I suddenly found myself in a real pickle without a car, but Tanya, Robyn, and t... See more

To be honest, if we could give 10 stars we would! Shane has been absolutely amazing in coordinating all aspects of our vehicle repair. We had been given a date weeks away for a warranty repair to our... See more

Fantastic experience from start to finish. The service from Bradley in the Sales team and Jonathan in the operation team was brilliant. From explaining all the process and advising on different models... See more

I'm writing this review having just received my new vehicle. The process has been a little long but there was one thing that made it bearable. I was assigned a contact whose name was Rocky. She was ab... See more

Very happy with the whole process, from ordering the car to delivery and after-delivery care. My car was delivered earlier this week and everything went smoothly. Everyone has been very nice, always... See more

From order through to fitting, the service received from Octopus has been fantastic. The pre-fitting checks feel a little bit onerous initially but they're all done for the right reasons and you're f... See more

I contacted Octopus to go through how they work, the best range of vehicle for me etc. they were extremely helpful. Then I ordered my vehicle and was contacted by Robyn, who went through everything wi... See more

Car still not fixed. Complaint from over 2 months ago still unresolved. Nobody ever available to speak with. Constantly having to chase. Constantly fobbed off. Avoid this leasing scheme. High level Cu... See more

I decided to lease my EV through Octopus as their prices were competitive and they provided a free charger and installation. During the process I dealt with numerous contacts , so the charger installa... See more