I had a great experience in Lille speaking to Aloïs on how to get a place. Before I was looking for 12 weeks and done 50 visits having 2 garanties who earned 3x la smic and still hadn’t got anything.... See more
Company replied
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See what reviewers are saying
Verified
Everything was very easy and intuitive. Found a tenants very easily thanks to the ad.
Company replied
Verified
Prise en charge efficace de le part de l'équipe PAP, Merci à Margot M. de Bordeaux pour son professionnalisme.
Company replied
Verified
Interface est simple, efficace, facile à utiliser. C'est formidable d'avoir un support qui est réellement orienté service aux clients! Merci!
Company details
Written by the company
Depuis 1975, PAP (Particulier à Particulier) permet de vendre, louer ou acheter son logement, sans payer de commission, tout en bénéficiant de nombreux conseils grâce à une équipe de coachs, experts, conseillers en immobiliers et de juristes, tous salariés de l'entreprise et basés en France. Fort de plusieurs millions de visites chaque mois, la plateforme PAP.fr, est la première plateforme immobilière sans commission, en France.
Contact info
45 rue du Cardinal-Lemoine, 75005, Paris, France
- 0140563333
- immo@pap.fr
- www.pap.fr
4.6
Excellent
11K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
Useful and easy
Everything was very easy and intuitive. Found a tenants very easily thanks to the ad.
July 10, 2025
Reply from PAP.fr - Particulier à Particulier
Bonjour, merci pour votre avis positif et ravi de lire que vous avez trouvé un locataire facilement grâce à notre plateforme. Vous remerciant de votre confiance, Jérôme.
Many thanks for your positive review and very pleased to hear that you found a tenant very easily thanks to our site. Thank you for your trust and best wishes, Jérôme
Verified
Reply from PAP.fr - Particulier à Particulier
Merci ! Heureux que votre expérience ait été… parfaite ! 😊 David
Impossible to unsubscribe!!
Impossible to unsubscribe!!! Advertised as easy, then no option in subscription or My account. Feeling scammed
March 24, 2025
Unprompted review
Reply from PAP.fr - Particulier à Particulier
Bonjour, je suis désolé d’entendre votre mécontentement au sujet de l’impossibilité de se désabonner.
N’ayant pas connaissance de votre situation ou du forfait sur lequel vous êtes, comprenez qu’il m’est difficile de vous renseigner précisément à ce stade.
Si vous avez souscrit une formule avec engagement – à tarif préférentiel – votre sentiment de tromperie ne me semble pas justifié et ne correspond certainement pas à nos valeurs et pratiques depuis 50 ans.
J'aurais aimé en discuter avec vous pour mieux comprendre votre requête. N’ayant pas vos coordonnées j’ai demandé à Trustpilot de vous contacter afin que nous puissions échanger si vous le souhaitez. Restant à votre disposition. Jérôme, 01 40 56 33 33
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Hello, I am very sorry to hear about your disappointment with regards to the impossibility to unsuscribe.
Without knowing your situation or the package you are on, I hope you understand it is difficult for me to help you out at this stage. If you suscribed a package with « engagement » at a preferential price, I would not agree with your qualification of a scam, which does not reflect our values and practices for the past 50 years.
Without having your personal details I have requested Trust Pilot to contact you so we could exchange if you wish to do so. I remain available on 01 40 56 33 33, Jérôme
Verified
Contacts qualitatifs
Prise en charge efficace de le part de l'équipe PAP, Merci à Margot M. de Bordeaux pour son professionnalisme.
February 10, 2025
Reply from PAP.fr - Particulier à Particulier
Nous transmettons de ce pas votre message à Margot, et sommes ravis de lire votre grande satisfaction d'avoir utilisé nos services. Merci de votre confiance et du temps que vous avez pris pour témoigner de votre expérience. David
I had a great experience in Lille…
I had a great experience in Lille speaking to Aloïs on how to get a place. Before I was looking for 12 weeks and done 50 visits having 2 garanties who earned 3x la smic and still hadn’t got anything. As soon as I spoke to him he gave me some great tips on how to frame my profile and within a week I got an amazing place, All thanks to him. I’d recommend speaking with him in particular he was funny easy going and super helpful.
September 17, 2024
Unprompted review
Reply from PAP.fr - Particulier à Particulier
Merci beaucoup pour votre retour chaleureux et détaillé ! Nous sommes ravis qu’Aloïs ait pu vous accompagner efficacement et vous donner les conseils nécessaires pour trouver votre logement rapidement. Votre satisfaction est notre priorité, et nous transmettrons vos compliments à Aloïs, qui sera certainement touché. Nous vous souhaitons une belle installation dans votre nouveau chez-vous ! Jérôme
Verified
Reply from PAP.fr - Particulier à Particulier
Merci beaucoup pour votre avis positif ! David
Verified
Plate-forme serieuse
July 13, 2024
Verified
Pratique et efficace
faciliter d'utilisation et de modification,
Document de gestion locative tres complet
June 15, 2024
Verified
Verified
Simple et efficace!
Interface est simple, efficace, facile à utiliser. C'est formidable d'avoir un support qui est réellement orienté service aux clients! Merci!
February 28, 2024
Verified
Simple rapide et efficace
November 8, 2023
Verified
Good service
May 12, 2023
Verified
Excellent service à tous points de vue.
March 13, 2023
Verified
Totale satisfaction
February 4, 2023
Verified
Complete satisfaction pour le service …
Complete satisfaction pour le service attendu
December 12, 2022
Verified
Verified
Verified
Très bon site
July 25, 2022
Verified
Pap.fr simple rapide et efficace.
July 10, 2022
Verified
Simple et efficace
June 24, 2022
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