Planet - Tax Free Reviews 4,236

Great service, although a little slower than informed. So that could improve expectation management a bit. For the rest, great service as an exit point in Stavanger, and the tax return was paid into m... See more

I did receive the refund in the end, but the experience was frustrating. There were no proactive updates that the payment was on the way—only after I contacted support did they check and respond. If... See more

Thought I had done everything required but only when I received e mail from you I realised you required additional information. Had I not checked my credit card statement which didn’t show refund I wo... See more

Christina has been very kind in communicating with me over the last month. Planet Payment has finally received my tax free forms from the United States, and will be crediting my account very soon. Tha... See more

Very poor service We had our invoices validated by the customs on 28/12 filled in the paper forms and put them in the your box at Porto airport and until today no refund. Compared to your competit... See more

The tax refund was returned very late. Even though I submitted the tax refund request on January 4 , it was only processed on February 5. The money was credited to my account two days after that. You... See more

I made a mistake crossings the border in Paris without collecting the tax return. + I didn't fill in caradit card details or bank details while applying the form. The Planet tax free process for refun... See more

Initially I was very confused as I had left the European continent from Rome, Italy, although my purchases were made in Paris, France. My tax-free documents had been stamped in Rome, so I was very con... See more

Tax refund process efficiency. The tax refund request was too long with too many terms. It’s suggest to add remarks to remind tourists write down the credit card number for refund. It will be perfec... See more

Respon fast, efficiently, perfect. At beginninh, I found the wrong internet path to enquire my case. I write the email to "touristpaymeny@", luckly and gave me the link to submit the enquire form... See more

Your represantive Anna, I've spoken to hundreds of customer service representatives over the years, but she is the best! I didn't have any of the documents, but she responded so quickly and found... See more

I left Florence on 22 May and had several refunds, from Italy and Austria, with one refund under planet. After custom verification, my tax form (from planet) was not physically stamped, however thos... See more

Dear Taxe Free Planet team, Thank you for processing my tax refund. Everything went smoothly and I was able to complete the necessary steps correctly. Just a minor suggestion for future imp... See more

Purchased goods in Palma de Mallorca. Tax-free customer service in El Corte Ingles, recommended tax refund via Planet. Scanned using the DIVA machines at the airport prior departing. Scanned with no i... See more

I want to congratulate Julia who went out of her way to make sure my tax refund went through very quickly. She explained in detail on how it works for me as to when I would receive the moneys bac... See more

We had submitted our forms to Planet Tax free on April 25th at Porto Airport in their box. We have not received refund and its impossible to get a proper response from them. We have sent multiple emai... See more

The Chinese lady who assisted me with the tax refund was amazing! Her service was extremely professional and efficient. She explained every step clearly, double-checked , and made the process so smo... See more

They were super helpful. I forgot to mail my tax free form back to their office but they helped me getting it done online. So I got about three hundred euros back. Malika was very communicative and ke... See more

Everytime there is a reimbursement you ask me for the card details, which is quite confusing and not understandable. As soon as you get my card details it should always be linked to my passport nr. An... See more

I like that I am able to collect vat on purchases when I travel. I disliked the performance of planet compared to Global. I made purchases on the same trip and submitted the paperwork for both service... See more

Employee who worked on Sep.20 2025, 8:00-9:00 at corner Terminal 1 Area C in Frankfurt airport has been highly aggressive, arrogant and unprofessional. We came to execute tax free, asked questions,... See more

Planet makes tax refund rules unduly complicated. Despite digital validation, they want the physical form back and get us waiting forever. Unless you get a refund at the desk and pay another huge comm... See more

Was supposed to get a refund of 298.46 AED but recd Rs 6507 or AED 272 equivalent. Planet has passed on the onus to my bank for the poor exchange rate but my bank has confirmed only AED 272 was transf... See more

underpayment of $247 An update on Jan 24, 2026: nobody has reached out to me regarding my refund. This $247 underpayment is not a mistake, even with any FX conversion. Someone in Planet-tax free poc... See more

I have written to you already to express my great dissatisfaction. Your company is a real rip off . Out of €29.02you’re taking a staggering 10% fee whereas other companies would take 1€. I should... See more

Reimbursement takes a long long time and needs to be sent physically to poland. Difficult to contact you. No local support in Spain and no phone number anywhere. I absolutely Prefer global blue! And... See more

Dear Planet Tax Free, I've been dealing with problematic system problems for the last few days. After communicating with the customer services, they added my credit card details and finally had the... See more

I submitted my refund request on December 19, 2025. Although the online status shows as "Refunded," I have not yet received the funds on my credit card. It has been over a month, which is well beyond... See more

An awful company to deal with that simply play games. It is clearly a tactic to keep your money as they use the same excuses and same script (Yes, it's a script, you will see the patterns when you dea... See more

I wait 2 months and didn't receive any refund or information. I asked my refund by e-mail since their Turkey phone number is wrong and they answer like they don't have my credit card details to pay bu... See more

I submitted my receipt and forms at the Icelandic airport. The teller kept my paperwork and did not give me a copy of anything. I believe because they were processed digitally I was meant to get an SM... See more

Overall, this was my first experience, and I realized that communication via email takes quite a long time. I had to wait from three days up to one week for responses from managers regarding clarifi... See more

NEW UPDATE IS, GOOD NEWS! further Planet team contacted me and guided me to post original paper to them, zigzaging but finger crossed to get my refund very soon. my tax refund was mistaken as air... See more

I was already familiar with Global Blue's tax refund process. When I returned home, I discovered it was a different company called Planet. I accessed the QR code and was amazed at their prompt respons... See more

Glass at FCO terminal 3 location makes it very hard to hear, ladies hysterically laughed when I couldn’t hear them telling me I need a customs stamp. When It was time to come back to the desk to com... See more

I had wanted to make enquiry on refund Currency used by Planet.... Due to the fact that Planet refund my credit card with my country currency, resulted same 7-11% fee charges. The chatbot directed... See more

An update on the issue that Planetpayment emailed me but now on the issue I experienced mostly due to their mistake of not answering emails and wrong number, but to inform me they can do nothing since... See more

Compare to Global Blue, Plant Taxfree is ok, but overall feedback is not that positive. 1. Planet taxfee took much looooger time than the Globalblue refund, over 3 weeks vs less than a week to... See more

No one can face and solve my problem! I have encountered other tax refund transaction as I was charged by your company for £608.2 for a completed tax refund process done (a Dior bag bought on 8... See more

Personnel is excellent and the best they have. They take your issue and follow it to the end for full satisfaction. What I'm not so glad about is the whole system. The app is whorthless, not neede... See more

I couldn’t get the required stamp because the machine was not working. I contacted Planet Tax Free by email and explained the situation. Their customer support responded quickly and resolved my proble... See more

I have to give a ten star service to the lady who served us . Her name was valeriya from milano air poet. She was so polite. We had a little problem ana she absolutely gave us an outstanding s... See more

The process in using Planet - Tax Free I found to be very problematic when using the app on my mobile or the web site. I eventually gave up in trying to use the digital stamps from customs and contact... See more