Global Blue Reviews 34,257

The Global Blue refund point was poorly signposted and difficult to find at Rome's Fiumicino airport, and nowhere near checkin desk 348. Looking for a manned desk but eventually found only machines. R... See more

It was easy to get the refund with assistance from the Rome airport staff member. But we didn't get tax refund for one item because the shop assistant fill the form wrong, she filled in "Italy" instea... See more

Great service, fast and efficient. No worries when it comes to paper work, as there is practically no paper work, everything goes smoothly. Refund time is reduced significantly in comparison to previo... See more

When we went to the airport to do the Global Blue EU tax rebate, there were several very long lines or people looking to get a customs stamp, and a line to Global Blues Kiosk. We did not know where t... See more

Efficient and simple process, seamless with an email notifying you of the payment issued. alot easier than expected. you get to the airport, scan your details at the kiosks, and its all done. all i... See more

Exceptional upgrade from the old school “verify-stamp-mail drop box”. Quick processing at any Euro airport as long as the lines are short. Refunds within 2-3 days vs Planet refund which still hasn’t c... See more

Reliable and fastest refund among the three vendors I've submitted the claimed on the same day at CPH airport. The only thing is the staff at the counter inside the airport (after going through securi... See more

Getting the refund through Global Blue was a very easy-to-follow procedure. Also, when the refund didn't show up in the first couple of days, I contacted GB through an email link they provided to noti... See more

Global Blue is almost in every store in Italy and Europe in general, which makes it easier and also the app helps to understand the process. I still find the airport process stressful and time consumi... See more

The global blue people made it very easy. Our only problem was when we were in Milan we look for the global Blu office and the map told us it was in one place and it wasn’t then the police told us to... See more

Great experience. The store sales staff are very knowledgeable of the process. The email came in within an hour or less after I shopped to inform of the refund process The staff at the Global... See more

We visited Global Blu in Capri Lounge this week, not long before closing and with myriad and numerous Tax Free receipts. Margherita at the counter handled every issue that arose (forms filled in im... See more

the currency rate is too expensive. the refund amount seems lower than I expected. but the customer service was nice, they clarified the breakdown of the refund amount, explaining how much their h... See more

All my experiences when it comes to claiming tax refund thru Global blue were smooth. It’s actually very easy from getting the forms filled from the stores where i did my purchases to claiming the ref... See more

Every time I travel to Europe, my final destination ends up being Portugal, where I transfer the funds. Every time, it's the same way they treat people. The staff are slow, rude, and lack courtesy whe... See more

The smoothness of my record already in the system to receive my tax refund. The only part I had an issue was not fully knowing if a refund was fully processed because the app did not necessarily updat... See more

Great experience as always. However the Verona custom office no longer stamped on the tax returns so we were not sure whether we need to mail back those tax returns forms. To be sure, we did mail them... See more

Global blue itself has been good but the coordination with the store n banks cause global blue to be seen as the party who refunded to the credit card with very bad exchange rate. Thus the improvement... See more

Location Visied : Cartagena, Colombia Date : Dec 22-26 of 2025 * Takes 4 weeks to process * Hidden Fees charged against traveler * Global Blue dollars currency conversion: unknown.! There is no... See more

I am extremely disappointed with Global Blue's refund process. I have been waiting for a verification email for over a week now to select my refund method. Every time I try to access the link, the sys... See more

After having my documents verified by customs at Berlin Airport in Germany, I left them in the Global Blue mailbox. I received an email confirming that my payment had been sent. Ten days have passed,... See more

At El Corte Inglés, you are told that the documents must be validated at the airport. When you arrive at the airport, however, you are told that there is nothing to be done. It is incredibly difficult... See more

Refund was sent in the wrong currency without explanation, leading to extra exchange fees on top of high service fee. (GB has really bad exchange rates) This could be avoided by simply using the... See more

Uygulamada 2 alisveris icin toplam 50euro geri alacagim yaziyordu. Karta iade yapmadilar ve nakit odeme yaptilar. Bunun icin hizmet ucreti kesildi. Ayrica nakit euro da olmadigi icin turk lirasi vey... See more

Global Blue applied forced currency conversion with high, undisclosed margins when refunding my VAT. Over 20% of the refund was lost compared with the VAT due. No consent, no clear disclosure, and no... See more

The charge applied to each transaction (way more than 30%!!!!) is unacceptable. Further, it is totally unclear and hidden within the document. If you apply a fee, you must clearly tag it and expla... See more

For the second time it is taking weeks to get a refund to my credit card. They keep sending useless email stating they're are on top of it. THEY SUCK! Unfortunately they are a kind of a monopolist. If... See more

When we went to get the refund at Bologna Airport, we requested the refund to be made in Euro. This was denied and we were only offer other currencies like USD, GBP and others with uncompetitive excha... See more

At the Chiasso-Strada customs office, there is a Global Blue kiosk (totem) for declaring purchases and recovering the Italian VAT (IVA). There are several languages available, but Italian is not o... See more

I think a QR code system should be created for tax refunds and we should be able to complete the process on mobile app. Because when Global blue offices are closed for early flights, it becomes almost... See more

App works more or less. You can see and track receipts but the whole idea of adding personal information doesn’t seem to help the merchant. When one store scanned my bar ID bar code it uploaded wrong... See more

Early on Dec 28, 2025, as we were departing Florence Italy, the Customs Officer who was validating our forms was extremely rude to us (I might add, this statement is kind). He began to actually yell a... See more

The “gentleman” at the Bureau de Change at Pisa airport is a robber. He also managed to wipe all my digital paperwork to conceal his 20% commission plus e6.50 handling fee. A e169 tax refund became... See more

We went to two EU countries. Airport kiosks allowed for quick returns of items were listed for the final country; however none of the items from the first EU country were available selection in autom... See more

Submitted refund back in early November. 6 weeks later we check status and are told there is a problem. No notification prior to this. We have emailed at least 4 different times to find out what ne... See more

The tax refund is lower than paid ones. Transfert to account générales also extra conversion loss. The global gain is really large below expected. Process via refund office is long (queue for 30 min... See more

Although I have contacted you several times, you are still sending me emails that should be addressed to Patrizia. For data protection reasons, I find it concerning that I can see what Patrizia is buy... See more

Poor services in Orly airport at Paris. Date: October 3,2025 Place:Orly airport at Paris Time:12:30pm Only one lady staff provided your services for a long line up customers. She doesn’t kno... See more

Terrible! Practically all the service counters at Berlin airport were closed, with no staff to assist! Outside the airport, before check-in, there was no service. I only managed to find one pla... See more

They notified me about an issue of my refund and once I reached out to the customer support they made sure I am a point of contact between two departments in their own company. They were unable to exp... See more

I had 1 invoice with generous amount of tax unrefundable because the store didn't input my passport number correctly. And the officer at the airport wasn't helpful and didn't check the mistake in my... See more

I used your service at the Bologna Airport which was cash only service. Despite shopping and declaration was in Euro - I am offered back USD using an enourmous exhchange rate. Global Blue... See more

I departed from Bergamo Airport, where I needed to complete the tax-free validation process using a digital kiosk. However, there was only one machine in the entire airport, which was clearly insuff... See more

Global Blue is great ONLY where it's accepted. I bought a purse for 130 euros but the merchant said she didn't participate which is terrible. there should be a kiosk at the airport to allow for that b... See more

Greatly lacks transparency. It's impossible to know the rates from their website, or to simulate how much we'll be reimbursed. The payment method is also inflexible (requires a credit card, and does... See more

The line-up was really long with only one person working to process everyone’s returns. Luckily someone showed up later to help people process their refunds using the self-serve machine, which helped... See more