SILVAN Reviews 54,714

Our experience at Fisketorvet had some highs and lows. On the main floor, the young staff really didn’t seem to know how things were supposed to run, and that ended up wasting quite a bit of our tim... See more

I ordered and paid 7 units of the "Terrassefliser, akacietræ, 30x30 cm" to be delivered to my place. When I opened the box, only 6 units were delivered. I contacted the costumer service almost... See more

I needed to get some plugs to hang a beastmaker 1000 (a hangboard for climbing training) I was not sure what to get, and Jørgen went above and beyond to help us. He was knowledgeable and kind, he expl... See more

Jørgen was polite and helpful and went out of his way to modify a light fixture for me. Small acts of help like this would encourage me to shop at silvan Nørrebro again

Easy to order & clear delivery commitments. It was easy to find out which type of firewood I wanted to buy as you can compare the energy unit per wood type. Also, the delivery truck remembered where I... See more

I wrote to customer support that one of the frames arrived damaged on 10th of DEC: Case: 7568455. Late reply was on 15th of DEC, but no solution yet: "Hi Karina, Thank you for your inqu... See more

We went ro Silvan in Lygten with a plan for a project but not very sure where to get started. We were so lucky to meet Jørgen! He showed us all we needed to quickly get started and helped us out with... See more

Super nice and welcoming staff, young woman took her time to help me. I do not speak Danish so I find it difficult to navigate around the store, but she was really nice and helpful. Great experience

The Click and Collect system is a bit too complicated for a new customer which slowed the processing somewhat. In addition. one of the support posts I received was defective in that it cracked midway... See more

I just moved to Birkerød, and I needed some many advices for tools, gardening, etc… They always helped me out, super friendly staff. And certainly, you will find 95% of your stuffs there. I love i... See more

The product is pretty nice, although the finish is cheap, and you can see the patchiness of the MDF board underneath it. It was delivered three days early, but luckily I was there to receive it. The d... See more

Very friendly and happy to speak English with me. They are knowledgeable about the products they are selling. Super easy to get a trailer for the big things. We also bought a Nilfisc Vacuum much c... See more

I rented post digging machine and had some problems. 1.pick and order order number doesn't work so guy at desk had to find it and took 10 min extra. 2. Machine blades are not sharp really dull. 3... See more

Ebbe helped us very professionally and very fast. He understand us even we are not fluent in english or danish, and directed us to the item that we are looking for.

We were helped at Silvan by Salwa who was super helpful. She even called us to ask whether things worked out with the rental. So super good experience!

Ebbe was very sweet and helpful and he asked me a lot of questions to find out what product would work best for my issue. I will definitely be back to this Silvan to ask his help next time I need some... See more

Jorgensen has been extremely helpful to help me choosing the right type of wood for my project. All the cuts he did were extremely precise, thanks to him!

I ordered a garden fence and the picture showed it included the door fixtures but it didn’t come with them. Customer service just told me to buy the fixings separately but failed to correct the issue... See more

We rented a vaccum cleaner, which was needed to meet a tight deadline in our renovation. When we went to collect it, it was missing parts and the personel lied to us saying that the vacuum was only fo... See more

I ordered BRITA Limescale Expert filters for hard water and paid DKK 168.95 for two filters. Instead of delivering what I purchased, SILVAN sent me regular filters for soft/medium water, which a... See more

Deception and a waste of time! I ordered BRITA Limescale Expert filters for HARD WATER and paid DKK 168.95 for just 2 filters. But SILVAN sent me regular filters for soft and medium water, which are c... See more

Very nice of you to ask me about the experience, next time make sure I receive the package first. It was supposed to arrive yesterday, I even got a message with the delivery timeslot, but I waited... See more

I bought the bathroom wrdrobe / commode: Milobad, Højskab, Limone, hvid højglans VERY BAD QUALITY, do not recommend at all. manual was small and difficult (and I had a friend - itnerior desaigner... See more

Literally the worst customer service experience ever. No one helps! I was in there wandering around looking for help for 20 minutes. Not one employee approached me to offer assistance. Terrible experi... See more

I have no issues with the shower I purchased from Silvan, but the delivery was completely unacceptable. I paid for the delivery service, and even though I was at home at the time, the driver left... See more

I ordered a shower glass wall. The expected arrival time was on a Monday, but they delivered on the wednesday before without any warning, except when they already delivered the box. I was not hom... See more

This is the first time I've received a package in front of the building left by Silvan. It doesn't matter that it was a trash can holder, I paid for home delivery and the delivery time is after 8, no... See more

Parking control on Silvans own parking area are a bunch of vultures. We arrived to pick up a click and collect, went inside to pick it up, loaded the car and brought the shopping cart back. It took... See more

Products were good but 1 item missing. Paid 300dkk for delivery and it took 7 days . Courier company said they tried to deliver but didn’t as I was home all day! Was then delivered to the near... See more

Warning about online orders: Customer service - very unprofessional. I placed order online, and immediately after I realized I put the wrong address. I followed the website procedure and placed a requ... See more

I expected your delivery to Friday, I have prepared everything for that day. Your delivery arrived on Wednesday morning, and it was placed to a location which caused me a lot of work. I know your deli... See more

I bought a football but when I picked it up it was not inflated. The website doesn't say anything about needing to buy a pump separately so I had to go on a wild goose chase and luckily a nearby bicyc... See more

Really dissapointed, I wanted to get my rosenbue AS a gift for motherday but its alteady 5 days late and the Dagli Brugsen assistants cannot fond my package and I dont know …,We call to Silvan compa... See more

The order was fine except that one part was wrong. Nothing incredible it can happen. We opened a ticket on the web form and nothin happened. After one week we sent a mail to customer service and nothi... See more

I rented a jigsaw, it was in a very good condition, it did the job. The staff was super helpful, they informed me about the rules of the rental. Everything was smooth as I expected or even better.

Although the delivery was really quick and the order was placed where instructed, I did not get any notifications about when to expect the delivery and at the time it had been delivered. If I had o... See more

My order was accepted and was ready for pick up very fast . Communication was clear and fast . The pick up was also fast and smooth . it’s always a good experience with silvan.

Haven’t received the product. Nobody from customer support is responding my email. Updated Review - Still No Product or Resolution I ordered a Geberit Sigma30 toilet button on Septemb... See more

Good service, but damn theyre really annoying with their emails about reviews. 2 stars, learn to piss off after someone ignores your email about a review for 5 days, and not send a new email.

Alt for lang vente tid til at få udleveret… der var ingen kø, men alligevel tog det knapt 10 min.

I was served by Ebbe and he was very knowledgeable and friendly, and recommended proffesionel tape for my painting project, and also mixed my paint. Would recommend!

Ebbe was so helpful in understanding how to work on our DIY project. From paints to finish materials, he knew it all! Will be back.

First time experience of renting tools from Silvan was great. Got an almost new Jigsaw from Hilti product. Easy pickup, and return the day after 👍🏻