Skipton Building Society Reviews 17,335

Always been helpful each time I’ve called for more information and also when we were setting up our first mortgage. Never had someone on the other end of the phone who was disheartening or dismissive,... See more

Had a query on a savings account so tried the online chat. The call handler wasn't a chatbot which was a good start & she was able to answer my query clearly. Good to deal with in my experience & hav... See more

I opened a new savings account and couldn't figure out how to fund it. I then forgot all about it until I received a phone call from Skipton to remind me, the person who phoned would have assisted me... See more

Having a REAL person one can contact for help - Online chats often have automatic answers which never seem to have the right answer for yourself. This can be very frustrating, but I was happy to... See more

We have had a mortgage with Skipton for nearly 15 years. However for the last two years we have been unable to access the app and therefore access our mortgage details. The customer service has been r... See more

Just spent my first Christmas in my new home, after many, many years of trying to get back on the property ladder. For a very long while it seemed totally out of reach, an impossible dream but now I a... See more

I’ve been with Skipton since my Gran left me some money when she passed away. The team were brilliant in helping me figure out what to do with my inheritance and showed me how to make the most of my... See more

Just dealt with Abigail Withey and she was absolutely brilliant. She calmed me down when I was panicking about a large amount of money that we had been overpaid but had paid back but that Barclays ha... See more

Skipton Building Society has an excellent customer service. Agents are accessible to solve problems over the phone as well as via Web chat. My recent experience involved confirming ISA transfer t... See more

The entire process from getting Mortgage Agreement in Principle to getting the final approval went extremely smooth and fast. We are First Time buyers and we went for a 0% deposit mortage and managed... See more

I spoke to Teresa regarding an ISA transfer and instead of just telling me what she thought was happening she went away and got me a proper answer to my questions. She also checked to see if there wer... See more

Everything went smoothly no issues with getting a mortgage….most high street banks were picky and causing a lot of issues with getting a mortgage but Skipton accepted us with close to no changes to ou... See more

Fab organisation with friendly and knowledgeable staff who deliver what they promise. I also had a wonderful surprise ‘welcome home’ box of goodies delivered after completion. It’s these small touc... See more

Waking up here on christmas after years of hustling to reclaim my own space was mind bending. For the longest time, a home of my own felt unobtainable, but now my little sanctuary is my favorite place... See more

I wanted to withdraw money which could only be done over a web chat. Amelia was very helpful and knowledgeable. Explained everything to me and sent me all the relevant informations and email in order... See more

Opened savings account but you cannot access your money until a code arrives through the post, been waiting 5 days now, have never encountered this issue before with other banks or societies. They are... See more

I chose my Skipton ISA because it's ACCESSIBLE as well as tax efficient. Interest rate is affected by changes in BOEBR, however access, not interest, is my priority for this account. ISA is also F... See more

ISA maturing at the end of the month. Skipton treats Loyalty like Royalty, or so they say. Web site shows ISA offering 4.15% for 15 months. The other Fixed Term Isas offer 3.65%. Logged into account... See more

I'm surprised to receive an email from Skipton that they will be sharing information about me, including my email address, unless I opt out. I opted out speedily but how is this allowed under GDPR and... See more

I was able to chat to a human - not AI. My experience of an AI chat bot has never been satisfactory, they just don't understand anything other than their basic programming. If your question doesn't fi... See more

I am 88 years old and failed two simple security questions. Locked me out and required identification . .I cannot supply. Not technically able. Live alone. No relatives. Skipton not at all helpful... See more

Tried to open an ISA account so that I could transfer-in my old ISA from elsewhere. I had to give up and go elsewhere after Skipton's MULTIPLE and long drawn-out security procedures meant that, 2 wee... See more

Contacting them by phone is difficult you are put on hold for ages. I have been trying to ask why a simple act such as providing a certificate of renewing a savings account cannot be provided only to... See more

Skipton are abysmal to deal with. No effort to complete tasks, different information given to me every phone call and goal posts continually moved further and further away. Really frustrating an... See more

The website is OK to make deposits but withdrawals are another matter. It's not user friendly and trying to find things is really difficult. Also they have limits on the amount you can withdraw and y... See more

Complex and difficult to access your online account - almost Kafkaesque. you cannot change your phone number without a One Time Code but you can't get an OTC without a text. So if your phone number... See more

Skipton Financial Services,an offshoot of Skipton B.S,has broken promises,provided atrocious service and rendered us liable for extra tax charges and charged exorbitant fees for the trouble have cause... See more

Like most banks a tedious process of opening a fixed rate savings account, but when trying to complete ID checks both the downloadable form and online links sent a 404 error code. Phoned up and was to... See more

No facility to change my phone number once logged into my account. Cant transfer funds until this is done by apparently completeing forms and sending is by post or taking a day off from work and visit... See more

Excellent service local branch(Ilkley) for over 40 years. Phone call quick answer, service excellent. Now have go via HQ/Call centre, waiting time today 7-10 minutes for response, crap service.Bench... See more

Oh what a Dark Ages company, no sense of experience of working with customers. Awful blither on the telephone number they -reluctantly make you search for. Goes on and on, all about their services b... See more

My husband set up an ISA with Skipton. They closed it with no notification to us because we hadn't paid in by 10 July, as we were waiting for our app code, which didn't arrive until 11 July when we we... See more

Asked to transfer a maturing ISA into a new one on maturity and was given confirmation. On maturity transferred into another new ISA (do nothing option) but assured transfer would take place in about... See more

Short wait time for call to be answered. Choice to turn off background music. 😊 Concerns re: short time remaining for a matter to be resolved solved by assistance from the telephone support/advice.... See more

Telephoned to speak to someone re ;a maturing account and was absolutely delighted to have my call answered so quickly by a lovely lady (in England ) who I could understand completely......👍 My w... See more

Applied for a joint mortgage with my wife. Provided all relevant documentation and passed all affordability checks. We’re asking to borrow no where near out limit. No outstanding debt or missed paymen... See more

I had previously emailed the Customer Relationship Consultant who advised me more than a month ago re a transfer of funds but got no response. I tried phoning but the wait was at least 10 minutes so... See more

Based on my experience (making a large withdrawal to move house, having problems online), the person I spoke to was really helpful and pleasant, I couldn't rate her highly enough. If everyone was tha... See more

I telephoned Skipton to check on a maturing ISA. The phone was answered immediately by Abigail who was polite, friendly and extremely helpful and took time to deal with my queries patiently.

being told there was a '15mins' wait' on the phone was too much.. hence i went to the chat which 'nearly' resolved all my 'problems' had the phone been a lot less time it would probably have had more... See more

Issues with transferring in an ISA account from another provider. Funds are shown as ‘Pending’, Skipton confirm they have the funds but cannot deposit them. They blame the original investing Compan... See more

I’m feeling quite disappointed with Skipton at the moment. Their turnaround times consistently aren’t being met and this delay may now result in us losing our buyer. We are still waiting for a simple... See more