STRATO GmbH Reviews 9,587

Have the "hosting basic" package, 5 domains inclusive... or so I thought, when I tried to order one it showed as available and I received a confirmation email, that I had successfully booked it... after 6 hours, I got another email, saying that the domain was not available and that there has been an error... now I try to get another domain, but it does not display any free for booking any more... customer support is not reachable... very bad experience!

1A customer service from Frank, servers feels a bit slow, but that might be normal.

Ive tried to transfer my domain to strato for over two weeks now. Its stuck in some kind of limbo and the support have not been able to fix it.

Mostly get answers from their support like "we are working on it" "we dont really know what wrong, wait some more".

Totally unacceptable, Im not happy at all. Causes me a lot of headache.

Good Customer service, fair prices.

Had a very negative experience with this company, particularly involving Maximilian, who claims to be the CEO of Strato. I completed a job assignment as agreed but never received the promised payment, and all communication stopped afterward.

I also tried reaching out through mail, but unfortunately received no response, which added to my disappointment.

Based on my experience, I would not recommend sharing any financial details or engaging in payment transactions with this company until it demonstrates greater transparency and reliability.

If you know what you're doing and don't need help.
They got the best VPS in the world. I got multiple for more then a year and they all got 100% uptime. No overcrowding, great internet speed and awesome prices.

*Don't understand the price difference between .nl and .de tho. VC 4-8 is 10 euro at .nl and 6,10 at .de (with VAT).

Bought the Hi-Drive 1 TB, free for 12 months. They sell that as a "Drive" so you would expect SMB and SSH connection comes with it for integration in your Mac. Far from it!!! You would have to buy SMB and SSH separately. Sorry, definitely not a smart product packaging. Canceled it after two hours exploration.

Impossibly complicated to understand the password procedures. We are lost in your maze.
Needs PIN to contact Help, but we can't open the packet so we can't see the PIN.
Our website needs updating and 2 specialists can't help us. Terrible experience!

Never ever use Strato.
Our credit card expired during vacation time and the service naturally stopped. However- calling them after vacation when staff was back our account was closed and server deleted. NO way to get it back.
ONLY was to get service via a German phone number. Not even via email.
Now we cannot login to pay the outstanding. So need to pay via bank. And bank states “Account does not exist”.
Actually a great product we loved to use - but a SHIT service.

We have from 20.08.2025 :04:00 AM downtime to 21.08.2025  : 01:30 AM,and from  21.08.2025  10:00 Am ....  until now..is downtime..Is to much downtime !!!! is a dester for our company... and all our clients have problems. in this moment...
Tehnic support not respounde...we tell as is a migration..is to much downtime !!!

Absolute bonkers! I've bought many domains for different providers from all around the world. But I have never experienced service this bad.
It took them three days to assign a domain (🤯). I wanted to use Cloudflare nameservers with my domain. But it was impossible. No matter what I tried, it just said there was an error. And the service personnel weren't beneficial in this regard.

Positive experience after long wait on the line. It was worth calling and talking to a real person. I found out how to upgrade my domain to a website package and how to set up a landing page with contact info while I build a new site. All info I couldn't easily find while search online.

If I could give this company no stars I would.
They have cancelled our domain without advising us .
We have had no emails for 5 days.
Can’t get anyone there to help in English everything is in German. Sent contact forms no reply . Spent money ringing Germany . Not sure how much money we have lost by not making deadlines. Absolute shambles!!!!

I have two unpaid bills on Strato. My credit card is registered, but they haven't been deducting payments from my card for 6-7 months. I have mentioned this issue many times. Instead, I am paying by SWIFT. This time, the payments are being credited to them late. My server has been down for two days. They won't even open the servers for me to back up my data. I've submitted support requests, but they're not responding. Am I supposed to be responsible for the malfunctioning payment system?
I demand that it be opened immediately. I will take my backups, pay my money, and switch to another company.
The contract clearly states that I have the right to take backups within 7 days.

The payment has been sent, but even the verification is taking a long time

Strato's processes for purchasing, and organizing products, and services need an extreme makeover with a focus on how to simplify and streamline the customer experience.

I ordered a vps server a week ago and never received it

For years, I was charged unjustifiably high fees for a PHP service—without proper notice or explanation. When I questioned it, I was told this service was essential for my website’s functionality. This turned out to be false: the site continued working perfectly after discontinuing the PHP add-on.

To make matters worse, I was sold a downgrade without being informed that it would lock me into a new 12-month contract and change my billing cycle from quarterly to semi-annual. This lack of transparency is completely unacceptable.

STRATO is far from competitive in the international market. The entire experience felt profit-driven at the expense of long-term customer trust.
Avoid this company.

- To follow up on Oliver Meiners’ response: I received confirmation via email this week that reversing the downgrade is not possible. I have this in writing from STRATO.-

They were very kind and supportive.

Servers in Europe...goodbye google:)