Verified
Great for creating your website if you aren't an expert. Fantastic! Not so good for multilanguages, your menus will be classify by language not but the page layout or design. Works well with Googl... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Not difficult to build a web site but as soon I need support, opening a ticket, I have done requests and never received an answer. why?
Company replied
Verified
We encountered a subscription issue that was flagged by the system, but we couldn’t see it ourselves. We exchanged emails with support for 10 days before Jimdo manually resolved the problem. It caused... See more
Company replied
Reliable website builder, very good customer support. I just switched after 10 years of using a different provider and so far I am super happy with the product, the way I can build my website (even fr... See more
Company replied
Redirected
I have recommended Jimdo to many people. I have had my websites with Jimdo for years and I am totally satisfied! Everything works perfectly, the website is easy to set up, and whenever I had a q... See more
Company replied
Jimdo is a serious and reliable company. They deal quickly with any problems that arise, providing quick and easy solutions. The different options offered by the website are varied, which helps to cre... See more
Company replied
Always a great service. Speed and humanity have a high priority here. Despite the size of the company, you are not just a number, you are taken seriously and your individual needs are catered for. Tha... See more
Company replied
Verified
I don't speak your language. I had a great program for my site being free. Unfortunately I didn't get a satisfactory response from the support team but I solved it, it was a small mistake of mine. t... See more
Company replied
Jimdo has been an absolute game-changer for managing my websites. Their platform is intuitive, even for someone who isn't a tech expert. I appreciate how easy it is to customize the layout, add conten... See more
Company replied
Verified
I have been a long-term customer who has renewed my contract with your company for many consecutive years. In the past, your response time was fast and your support team was able to solve problems e... See more
Company replied
I've created my account and started generating the website. I was asked for the name and it found my business's address. When I click next in the wizard, I get completely blank white page. I tried twi... See more
Company replied
Verified
Site which I could understand and make myself. Worked for me Technical support sometimes a bit slow.
Company replied
Verified
I've been a Jimdo Pro customer for a few years, and my website has been hosted without problems. However, for the past 2 weeks my site has been unavailable due to a technical error, and despite... See more
Company replied
Our Jimdo website is down since 2 weeks and in spite of sending multiple messages to Jimdo, there is no response. Why am I paying for this "service" if no one is there to help? How can I "write... See more
Company replied
Again, I so wish I could give no stars or even minus stars. So no contact from Jimdo's collection agency PAIR Finance (kundenservice at pairfinance.de) to my email. A sop of a response from Jimdo in r... See more
Company replied
Verified
You're not serious, it's unbearable!!! I've been a customer for 13 years and I have 3 websites. I've seen subscriptions increase while customer service deteriorates. All you can say is that you... See more
Company replied
Dear JIMDO team, I have subscribed to your service for two years, and my invoice is Invoice No. INVD-11541585. However, my dashboard shows that I am on a free plan, and in several other... See more
Company replied
The company is going downhill. There is no support whatsoever, ZERO. You need to know that Jimdo websites are currently can not be indexed to Bing (the second largest search engine) Plus, Jimdo c... See more
Company replied
Terrible experience. My son 10 year old son signed up for a one month subscription and did not renew. Jimdo automatically renewed him for a year and cancelled the subscription due to non payment. De... See more
Company replied
This company looks dead. No response from customer service. It seems like nobody is working there anymore Is it bankrupt? Having issues with my website but getting no response
Company replied
Criminal. 2-4 week waits with customer services. Only to tell you they are “busy”. I had to threaten them with police and bank reports till they finally answered. I was trying to transfer my... See more
Company replied
Verified
We have grown very disappointed with Jimdo for a number of reasons - the first is lack of customer support. 1. One of our many Jimdo sites is experiencing 409 errors. It took a week for tech... See more
Company replied
If I could give this company "zero" stars I would. I cancelled a subscription, I have a screen shot showing the cancellation date in September. They sent email reminders for it not having been paid.... See more
Company replied
I had elected not to auto-renew my business website that was hosted by Jimdo GmbH, in October 2024. I was surprised then to get a letter from a collection agency called Debtist, stating that they are... See more
Company replied
I have three paid sites on Jimdo for several years, including one with an online store, and until now, I never had any issues. Due to a billing error, I received the same payment link twice for on... See more
Company replied
I have cancelled the subscription after trying for half an hour to contact support with the stupid chatbot, I had enough of it. I had a PAID subscription but the chatbot kept saying no support of free... See more
Company replied
Their refund policy is non-existent. Their customer service is also non-existent. I requested a cancellation and refund. Jimdo response was, "We have reviewed your request and would like to inform... See more
Company replied
Verified
Customer service is insufficient. Extremely slow to respond - if they respond. Also, every well known professional company these days do offer -at least- live chat to assist their clients no matter wh... See more
Company replied
Verified
It took you pretty long (over 4 days) to reply eventhough I pay for a subscription that should give me fast customer support. The support came and was fine, but then you start harassing me with emails... See more
Company replied
Verified
Jimdo has been hosting one of my websites for almost 10 years, so I thought it would be easy to add a second website for my new business. I tried to get my second website set up for weeks but only ke... See more
Company replied
Raised support ticket weeks ago still did not receive response. I receive last kind of update 5 days ago that they have too many tickets and it was already over a week since I raised a ticket. Do no... See more
Company replied
Verified
Back in the day, you could easily reach someone if you had a problem. Now? You sometimes have to wait days for an answer. The answers aren't clear, or they don't even tell you what you're asking. That... See more
Company replied
📢 Attention Jimdo Users! ⚠️ We've received multiple reports of unfair practices related to Jimdo subscriptions. 👉 Automatic renewals without clear warnings, difficulty cancelling plans, a... See more
Company replied
After a comment this is the outrageous answer I get (see my new comment after): "We’re sorry to hear about your experience. When an outstanding invoice is not settled despite multiple reminders over... See more
Company replied
I was charged for a full year’s subscription by Jimdo for a website I wasn’t using and had no idea was still active. The only renewal notice they sent went to an email address that had been deacti... See more
Company replied
I made a website back in 2021. I remember clear as day that I cancelled the auto-renewal of that website because I wasn't even sure I was going to use it. And I did not use it. I moved and started us... See more
Company replied
Maggy - you should work in the Customer serivce Department as your response time is better! I sent customer service requests on sep 13.14.16 and 19 as well as direct emails to your billing depart... See more
Company replied
Company details
Written by the company
Mit dem Homepage-Baukasten Jimdo baust du eine professionelle Webseite, die auf jedem Gerät fantastisch aussieht – egal ob am Rechner, Smartphone oder Tablet. Unsere Nutzer haben schon 26 Millionen großartige Projekte umgesetzt: Von Online-Shops und Portfolios über Blogs bis hin zu privaten Webseiten findet hier jedes Projekt sein Zuhause. Vorkenntnisse oder Fachwissen brauchst du dafür nicht – Jimdo ist für Anfänger und Profis gleichermaßen geeignet. Klingt gut? Dann melde dich einfach kostenlos an und lege direkt los!
Jimdo GmbH
Written by the company
- Bau deine eigene Webseite – kostenlos und ohne Vorkenntnisse!
- Mit Jimdo baust du eine professionelle Webseite, die auf jedem Gerät fantastisch aussieht – egal ob am Rechner, Smartphone oder Tablet. Um unseren Baukasten bedienen zu können, brauchst du keine Vorkenntnisse und kein Profi-Wissen!
- Professioneller Look – wie vom Webdesigner!
- Unsere Designs sind hochwertig, modern und responsiv. So sieht deine Webseite auf jedem Gerät erstklassig aus! Die vielen Style-Optionen ermöglichen dir, deine Homepage auch als Anfänger individuell und kreativ zu gestalten.
- SEO: Jimdo-Seiten sind suchmaschinenoptimiert!
- Deine Jimdo-Seite ist so angelegt, dass Suchmaschinen sie besonders leicht finden. Durch unsere vielfältigen SEO-Einstellungen kannst du deine Homepage so optimieren, dass Google & Co. sie lieben werden!
- Unsere Bildergalerien setzen deine Bilder perfekt in Szene!
- Du bist Fotograf, Künstler oder Designer? Mit unseren abwechslungsreichen Bildergalerien kannst du deine Werke optimal auf deiner Jimdo-Seite präsentieren – entweder in verschiedenen Raster-Formaten oder als Slideshow.
- Kontakt
- Du hast eine Frage zu deiner Jimdo-Website? Dann schau doch gerne einmal hier vorbei: Jimdo Creator: https://help.jimdo.com/hc/de/ Jimdo Dolphin: https://help.jimdo-dolphin.com/hc/de
Unser Support-Versprechen: Individuell und persönlich!
Unser Support ist so individuell wie unsere User! Wir nehmen uns für deine Anfrage Zeit und klären sie auch gern persönlich vor Ort.
Wir lieben unsere Kunden und ihre Webseiten-Projekte! Damit du mit deiner Jimdo-Seite erfolgreich bist, steht dir deshalb unser freundliches Support-Team mit Rat und Tat zur Seite. Gerne kannst du auch in unserem Hamburger Büro vorbeikommen und deine Fragen in einem persönlichen Gespräch klären – die Details dazu findest du auf unserer Webseite.
Contact info
Hamburg, Germany
- https://help.jimdo-dolphin.com/
- de.jimdo.com
3.3
Average
7K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
This business is completely unethical…
This business is completely unethical and duplicitous, someone should report them. They prey on businesses outside of Germany who have no legal ability to report them to German authorities, meanwhile, they invoice them for services when customer service is completely non existent and the service is effectively unusable and actually bad for one's business. They are completely corrupt.
January 8, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I need to install bookable hotel room…
I need to install bookable hotel room information
I still am not satified with the template of reservation.
It does not work for hotel and room reservation.
sorry for failing ba ordering your software
February 7, 2026
Unprompted review
Reply from Jimdo
Hello Elfriede!
We’re happy to support you in adding booking information to your website. To make sure we can help you in the best possible way, it would be great to take a closer look together at your setup and which possible solution fits your needs.
Please contact our support team directly via your website so we can review your request and assist you in more detail. With a few short details about your setup or goal, we can go through the next steps together in order to hopefully find a suitable solution for you..
Best regards from Hamburg
Lars
Jimdo Team
I paid for the start package
I paid for the start package, but cannot build a website for free. I texted the support but still do not get an answer
February 5, 2026
Unprompted review
Reply from Jimdo
Hello Kim,
thank your for your feed. I'm sorry to hear that you ran into some kind of issue. This sounds totally unknown to us, so we'd love to take a closer look. However, we were unable to identify your account from the information you provided.
If you can, please use the built-in feature here on Trust Pilot to add your contact data.
Kind regards
Tim
Jimdo Team
fast and efficient a great team
February 3, 2026
Unprompted review
Reply from Jimdo
Hi,
thank you so much for your great feedback. It is wonderful to hear that you experienced our team as fast and efficient. Your kind words really motivate us to keep delivering our best for you.
Kind regards
Thomas
Jimdo Team
Verified
Jimdo is an organisation's nightmare
Jimdo is an organisation's nightmare: ugly website, limited options, and ridiculous cancellation policy. You have to give a month's notice to cancel the service, which means we're stuck with a website that nobody likes. Inflexible, outdated, and completely unsuitable. Avoid at all costs.
January 9, 2026
Reply from Jimdo
Hi,
thank you for taking the time to share your honest feedback. I am really sorry to hear that your experience with Jimdo did not meet your expectations and that you were unhappy with the website options and our cancellation policy. We understand how frustrating this can be and we truly appreciate you pointing out these issues, as feedback like yours helps us review and improve our services.
Kind regards
Thomas
Jimdo Team
Verified
Great experience with Jimdo
Jimdo is very easy and intuitive to use, even for people with no experience in web design. The platform is clear, simple, and allows you to create a professional-looking website without technical knowledge. I’ve found it very practical and user-friendly, and I would definitely recommend it.
January 25, 2026
Reply from Jimdo
Bonjour
merci beaucoup pour ton retour positif. Nous sommes ravis d’apprendre que tu es satisfait de notre service.
Veuillez accepter mes salutations cordiales depuis Hambourg.
Lars
Jimdo Team
Verified
Reply from Jimdo
Bonjour,
merci beaucoup pour votre retour positif. Nous sommes ravis d’apprendre que vous avez trouvé notre service efficace et que tout s’est bien déroulé pour vous. Votre commentaire fait très plaisir à notre équipe.
Cordialement
Thomas
Équipe Jimdo
Paid in Full - Website Still Blocked - Only AI Responses
We've been Jimdo customers for almost 10 years, including 4 years with a Jimdo Pro subscription.
Our problems began when we couldn't pay an invoice using the link provided. We couldn't pay the invoice because access to our account and the Jimdo website was blocked. We sent numerous emails asking for alternatives—another payment method, a new link, because we were very eager and determined to pay and regain access to the website. To no avail.
We tried contacting customer support numerous times. We explained everything, the entire problem. All responses were generated by artificial intelligence. No support, no solution, nothing. We only received a payment link that didn't work and threats of a debt collection agency. Nothing.
Finally, Jimdo wrote that the deadline had passed and we were being transferred to a debt collection agency. We paid everything through the collection agency Pair Finance—our subscription plus interest. And still nothing. The website remains blocked. We've already sent Jimdo several emails confirming our payment, but no response—just automated replies about being overloaded. I don't understand: we paid, so why don't they unblock our website? This is how you lose customers and trust.
I feel completely ignored, disrespected, and exploited. All 10 years of work on the website blocked by artificial intelligence! And they immediately reply: "I'm sorry you felt ignored, disrespected..."
If this matter is not resolved immediately and our website access is not restored, we will be forced to seek legal recourse. We have documented all correspondence and payment confirmations, and we are prepared to file a complaint with consumer protection authorities.
January 21, 2026
Unprompted review
Reply from Jimdo
Hello Olga,
we’re truly sorry to read about this situation and how distressing it has been for you. After almost 10 years as a customer, including several years on a Pro plan, this experience is understandably frustrating and upsetting.
We understand how serious this is, especially when your work and trust built over many years are affected. Once a payment has been settled, access should of course be restored, and it’s clear from your message that this hasn’t happened as it should. While response times can unfortunately be longer during periods of high request volumes or limited team availability, that doesn’t change how unacceptable this feels in a case like yours.
Your feedback is being taken very seriously and will be passed on internally so this can be properly reviewed. We genuinely regret the frustration and disappointment this situation has caused.
Kind regards
Tim
Jimdo Team
Blank Screen
I've created my account and started generating the website. I was asked for the name and it found my business's address. When I click next in the wizard, I get completely blank white page. I tried twice. There are React errors in Chrome dev console. No easy way to contact anyone to submit the screnshot. After two attempts and no way to complete the website creation, I deleted my account.
January 27, 2026
Unprompted review
Reply from Jimdo
Hallo Dominika!
Thank you for taking the time to describe your experience in such detail.
We’re very sorry that you ran into this issue while creating your website. A completely white page and React errors in the console are certainly far from ideal—especially when you’re motivated to get started. It’s completely understandable that the situation was made even more difficult by the lack of an easy way to send us a screenshot or share additional details directly.
Your feedback is extremely valuable to us and helps us improve exactly these parts of the process. If you’d like to give it another try, we’d be more than happy to support you and look into what went wrong together.
In any case, thank you for bringing this to our attention, and please accept our apologies for the inconvenience this caused.
Best regards from Hamburg
Lars
Jimdo Team
Verified
Reply from Jimdo
Hello Andrey!
Thank you for your great review of our support work and the five stars!
Best regards from Hamburg
Lars
Jimdo Team
Verified
Frustrated Customer
Jimdo has been hosting one of my websites for almost 10 years, so I thought it would be easy to add a second website for my new business. I tried to get my second website set up for weeks but only kept getting a canned response that said we will respond soon. After nearly 3 months, I finally got a response, but was unable to enter the proper settings. Again, no response and was told I would get a response if I had a paid service. I ordered the paid service only to receive a canned message that they would respond soon. Finally, after being so frustrated, I sent a cancelation request. I thought I could get a refund for my paid service since it was within 14 days. I finally got a real email response, and was told I couldn't get a refund because my account was for a business, not a personal account. I can't even begin to express how frustrating and disappointed I am with this whole process.
January 19, 2026
Reply from Jimdo
Hello,
thank you for sharing your experience so openly. I am really sorry to read how frustrating this process was for you, especially after trusting Jimdo with your website for almost ten years. I can completely understand how disappointing it must feel when setting up a second website takes so long and support responses do not arrive as expected.
It is particularly unfortunate that you only received automated replies for such an extended period and that even after upgrading to a paid plan you did not get timely and clear assistance. I also understand how upsetting it is to learn about the refund conditions only after everything else that happened. That is certainly not the experience we want to provide, especially to customers who have been with us for such a long time.
Thank you for taking the time to describe the situation in such detail. Your feedback is very important to us and helps highlight where our processes and communication need to improve. If you would like us to review your case once more or clarify any remaining questions, please do not hesitate to reach out again.
Kind regards
Thomas
Jimdo Team
Verified
Back in the dayJimdo is losing its feathers
Back in the day, you could easily reach someone if you had a problem. Now? You sometimes have to wait days for an answer. The answers aren't clear, or they don't even tell you what you're asking. That chatbox is useless. You have to search forever to find what you're looking for. Jimdo has really fallen in my esteem. Prices are up, service is down!!!
January 19, 2026
Reply from Jimdo
Hello Danny,
thank you for taking the time to share your feedback so openly. I am sorry to hear that your recent experiences have been disappointing and that our support no longer feels as accessible or helpful as it used to. I understand how frustrating it is to wait for replies and then not get clear answers to your questions.
Your comments about response times, the chatbox and the overall service quality are very important to us. We know that expectations change and that reliable and easy to reach support makes a real difference. Feedback like yours helps us recognize where we need to improve and regain the trust of long time customers.
Thank you for being honest with us. If there is a specific issue you still need help with, please reach out to our support again so we can take a closer look and assist you properly.
Kind regards
Thomas
Jimdo Team
Verified
Worst Customer service I've experienced
Customer service is insufficient. Extremely slow to respond - if they respond. Also, every well known professional company these days do offer -at least- live chat to assist their clients no matter what client tier they are. Customers forget pricing -but not- awful customer service and this is something leaders at Jimdo do not understand. Competitors are getting better Jimdo - you are falling behind.
January 16, 2026
Reply from Jimdo
Hello Alejandro,
thank you for sharing your honest feedback. I am sorry to hear that you were disappointed with our customer service and that response times did not meet your expectations. I understand how frustrating it is when support is slow or not available when you need help.
Your comments about responsiveness and live chat support are very important to us. We know that reliable and accessible customer service plays a key role and feedback like yours helps us see where we need to improve. I will make sure your points are shared internally with the responsible teams.
Thank you for taking the time to let us know how you feel. If you would like us to look into a specific issue, please reach out to our support again so we can assist you directly.
Kind regards
Thomas
Jimdo Team
This company looks dead
This company looks dead. No response from customer service. It seems like nobody is working there anymore
Is it bankrupt?
Having issues with my website but getting no response
January 22, 2026
Unprompted review
Reply from Jimdo
Hello Robert,
thank you for sharing your concerns so openly. I am sorry that the lack of response gave you the impression that no one was available to help. I can understand how frustrating that feels, especially when your website is affected.
I would like to reassure you that Jimdo is of course still active and not bankrupt. A colleague has just responded to your request and provided you with further information to help resolve the issue with your email address.
Thank you for your patience and for bringing this to our attention. If anything is still unclear, please feel free to reply directly to the email you received.
Kind regards
Thomas
Jimdo Team
Support was hallucinating AI
Yesterdays and todays experience with the support was absolutely horrible. Its AI and its really bad at what it is doing!
If you want to reach a human, first you need to find a helpcenter article that says that you need to talk with the chatbot, but you cannot say your problem to the chatbot because it wants you to select a predefined problem first and the list of course did not include my problem, so i was forced to game the system, then i had to press the "This was not helpful" button, which allowed me to send them an email, which i received a slop hallucination answer to and then i had to answer this to finally reach a human.
Horrible, horrible service. And that in a situation where i thought that they might have lost my domain and i wanted a quick answer.
I was really an advocate of jimdo because i have used their service for close to 15 years for multiple websites and its always been great but that is over, they just lost future sales by me and people i would have recommended the service to, because of ai.
January 20, 2026
Unprompted review
Reply from Jimdo
Hello,
thank you for taking the time to describe your experience in such detail. I am very sorry to read how frustrating and stressful the situation was for you, especially with the concern about your domain and the urgent need for clear answers. That is absolutely understandable.
It is disappointing to hear that the support journey felt so complicated and that the chatbot did not help you explain your issue properly. This is not the experience we want to provide, particularly for long time customers like you who have trusted Jimdo for many years. I sincerely apologize that it took so much effort to finally reach a human response and that the initial replies were not helpful.
Your feedback about the support process and the use of automation is extremely important to us and will be shared internally. We do not take it lightly when loyal users feel let down, and we regret that this experience has damaged your trust in us.
Many regards
Thomas
Jimdo Team
Verified
Difficult to reach the support team
Difficult to reach the support team, ticket made took almost a month before I have received a response.
Unexplainable price increases.
January 15, 2026
Reply from Jimdo
Hello,
thank you for taking the time to share your feedback. I am sorry to hear that it took so long for you to receive a response after your ticket was created and that reaching our support team felt difficult. I understand how frustrating this can be, especially when you are waiting for help.
I also understand your concern about the price increases. Transparency and clear communication are very important to us, and we regret if this was not explained clearly enough from your perspective. Your feedback helps us see where we need to improve.
Many regards
Thomas
Jimdo Team
Verified
I like quick service
I like the service and the speed with which they resolve questions and I also like the very easy-to-use interface to make my page
January 17, 2026
Reply from Jimdo
Hello!
Thank you for your great review of our support work and our interface. We will work hard to earn that last star from you.
Best regards from Hamburg
Lars
Jimdo Team
Verified
Reply from Jimdo
Hello,
thank you for your feedback. We are glad to hear that you experienced our response as professional, especially in a challenging situation. Supporting you reliably when it really matters is very important to us.
Kind regards
Thomas
Jimdo Team
Verified
Poor customer support
I've been a Jimdo Pro customer for a few years, and my website has been hosted without problems.
However, for the past 2 weeks my site has been unavailable due to a technical error, and despite a number of attempts I've been unable to get any technical support.
Initial requests for support are routed via a chatbot which provides generic information that's been of no use in resolving the problem.
I've tried contacting two support email addresses, but from both of those I've received only auto-acknowledgement replies.
This is now a serious problem for me. Every day that my website is unavailable, I'm losing business revenue. I can't allow that to continue, so I'll have to look at hosting the content elsewhere, which will cost me time and money.
That's a frustrating and disappointing outcome, but unfortunately the lack of support from Jimdo has left me with no other choice.
UPDATE: the Jimdo team contacted me very quickly after I'd posted this review, and they helped me to resolve the problem. They were knowledgeable and good to deal with. It's just a shame that it was so difficult to get a response by the usual means.
January 10, 2026
Reply from Jimdo
Hello,
thank you for taking the time to describe your situation in such detail. We are very sorry to read how frustrating and serious this has been for you, especially when your website is directly connected to your business and revenue. We understand your disappointment about the long wait and the difficulty reaching technical support, and we sincerely apologize for this experience. A colleague from our support team has reached out to you today with detailed instructions on how to adjust your domain forwarding so your website can be accessed normally again. We hope this helps resolve the issue quickly and reduces the impact this has had on your business.
Kind regards
Thomas
Jimdo Team
Issues with Subscription and Website Publication
Dear JIMDO team,
I have subscribed to your service for two years, and my invoice is Invoice No. INVD-11541585. However, my dashboard shows that I am on a free plan, and in several other places, I am prompted to upgrade. This is an error, as I have subscribed to and paid for the service.
Additionally, because I continued to see the free plan after having subscribed, I re-subscribed, which means I now have two subscriptions for the same service.
Could you please advise me on how to resolve this issue?
I also need guidance on how to publish my website, as it displays an error message when I try to access it via the domain.
Thank you very much for your assistance.
Best regards,
Susana
January 13, 2026
Unprompted review
Reply from Jimdo
Hello Susana,
thank you for getting in touch with us.
It seems like you have encountered an unusual error. I'm very sorry this has happened! We have notified our technical teams to look into this and sort it as quickly as possible.
We will get back to you in email as soon as we have an update for you.
Best wishes
Tim
Jimdo Team
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