Tonies UK Reviews 5,145

My Daughter is 5yo and she loves her Tonie box, although the first few months she was not showing interested, now she can listen to it all day. Great to take her away from screen time and encourage... See more

I rarely rave about customer service these days but Tonies were exceptionally helpful. The lead of my granddaughters box that I bought for her stopped working . I approached amazon who were unhelpfu... See more

Frequently purchase tonies for the 2 boxes we have in our household. Love the choice and my children won’t sleep or travel without them. Can also highly recommend the customer service. My first time i... See more

Our Toniebox 1 is hugely adored by both of my children, age 1 and 5, endless hours spent listening to their favourite characters and it is a bedtime necessity now! We would love to see more offers and... See more

My 3 & 6 year olds love these. They have one each because their at different stages of learning. My 3 year old loves the Disney Princess, Peppa Pig and Ben & Holly characters, my 6 year old loves the... See more

Had a tonies box since they came out lasted 7 ish years (and still going strong) my daughter wants one so got the newer version. It’s got to be better right? WRONG! First one broke didn’t connect, s... See more

Our adventure with Toniebox started with one box and 5 Tonies, now my three youngest have their own devices and shelves full of Tonies! Bedtime, travel, rainy days or just listening while drawing- Ton... See more

Purchased originally toniebox dec 2024 and had a fault with it not charging, contacted them online and replacement organised quickly with the latest tonie box. Really pleased with the service and son... See more

We love our Tonie box, and use it daily at bedtime and getting ready in the morning for my daughter to listen to all her favourite characters. We recently had an issue where the Tonie box stopped work... See more

I have been using tonie box & tonies for almost five years, my almost 7 year old daughter has always loved them her tonie box is still going strong after 4 and a half years & 2 house moves. About six... See more

Worst company. They value greed over customer satisfaction. During busy seasons they don't employ more staff! Nope! They just assume people will be happy if items arrive just before Christmas. I didnt... See more

Unfortunately after using this product many times and I am now left really disappointed. I bought some headphones as a Christmas present on the 1st December. I had received an email to say there wa... See more

Our TonieBox 1 suddenly broke last week, leaving our 2 year old very upset she can't listen to her favourite Tonies (Jemima Puddleduck and Posey). We contacted Tonie, but know with the late Ch... See more

We have had our Tonies box for just over a year and the children absolutely love it. Sadly on Christmas Day it faulted and the children couldn’t use there new Tonie stories. Despite the hol... See more

Fantastic customer service. Our 4 year old has used her tonies daily since we first purchased in April, unfortunately we had issues with it not charging last week & within a day of reaching out they’d... See more

Having a Toniebox has been a game changer. My 7 year old finally has a screen free alternative that’s actually keeping him engaged and even helping him learn new things. We have 15 tonie characters s... See more

Terrible customer service. Package took ages to arrive, even longer than the timeframe they promised which took black friday delays into consideration. Returned some items worth quite a lot, and al... See more

SCAM!!! Ordered nearly a month ago and still no order, tracking info doesn’t work. I’ve submitted 3 tickets that are supposed to be relied to ‘2 days max’ so they say and heard nothing back. Online c... See more

Wow wow bough for my 2 year old daughter she’s absolutely loved it gave her a little go before I wrapped it up ready for Christmas Thank you so so much really appreciate it and will definitely will... See more

Like other reviews, Tonie box stopped charging. Initial timely responses to emails suggesting things to try. Still not working, so i need to claim as I am still in my warranty period after purchasin... See more

Ordered on 21st November, received dispatch email on 2nd December and then nothing since. Tracking just says ‘delayed’ with no further information. I have raised tickets on the website, messaged in... See more

Two emails sent for order GBC202500618819not despatched!! No response….all i get is emails apologising for delays. These items were ordered on 1st December and money taken from my account - …totally u... See more

We own two speakers and around 50 figures - they are great till you have an issue and then they are terrible! We bought a number of new figures for our two children on Black Friday - all arrive... See more

Another week goes by without response. I returned this parcel on the 30th November. Royal Mail admitted on the 8th December they had lost the parcel. Told me tonies would have to claim for me to recei... See more

Poor customer service Claims 2 year warranty doesn’t guarantee it. Charging cable faulty did everything they suggest then say they can’t help unless you go through the third party (which we did ini... See more

Joining all the other unhappy customers who have lately been conned by Tonies UK. We put the order in 3.5 weeks ago, excited for our little boy’s Christmas gift. The problem is everything is automated... See more

Dreadful customer service. Bought new tonies for kids Christmas and when I put them on it worked for a few seconds then stopped. I’ve tried resetting and following all troubleshooting suggestions. It... See more

Terrible customer support, emailed 7days ago and still zero response , seems their support is lacking all over by Reddit So this post pushed them to reply, one reply and then silence again after I... See more

@ Tonies, don't assume gifts were for Xmas! I have been contacting your customer service numerous times. It's not my fault you are unable to track. It shows lack of efficiency in your system. Yo... See more

Ordered a Tonies Box 2 + multiple tonies on 30th November and still no shipping, no updates, no real replies, only useless automated messages. Blaming “Black Friday” during holiday season is pat... See more

Bought a new toniesbox 2 as a Christmas present and 2 days later there was a bug in the box saying codeword 'fox'. A collection was ordered by tonies for a replacement box to be sent out. Royal mail... See more

Rating the company a second time as they have now lost our replacement parcel, we have had zero tracking and been told today it was signed for by a neighbour. None of our neighbours have it and it has... See more

Horrific experience, Stay clear, They do not refund tell u items fail inspection sent wrong colour on two boxes, returned and no refund, waited 30 days to be told no refund! Disgusting STAY CLE... See more

Awful Customer Service I i could give 0 stars I would! Don’t Buy Direct! I was told my order could take 3–9 days due to Black Friday, which was fine. But it’s now day 9 and there’s still no dispatc... See more

As a mum, I trusted Tonies’ customer support when they told me I would receive an upgrade code for the new Toniebox 2. I even sold my old Toniebox 1 based on their written confirmation, wanting to ma... See more

Such a dishonest company. Feeds you with lies. Ordered on 24.11. No updates at all. Emailed multiple times-automatic replays. Uk delivery 5-7 days,then 7-9 and jusy now got email ooooo orders... See more

While the product itself is great and I would actually recommend it as our kids love it, we had an issue with our box a few years later and rather than try to help, we were just told that we'd purch... See more

Black Friday order Guranteed for Christmas, delayed originally then parcel lost with Yodel. Contacted a week ago and told they were looking in to it. No further update. Won't arrive for Christmas so h... See more

Dreadful customer service - by which I mean it simply doesn't exist. The toniebox 2 is riddled with issues and seemingly no way of fixing them. Contacted customer service and haven't heard anything... See more

Ordered some Tonies for my daughter’s birthday, expecting to have them within a week, as it states on the website 4-5 days. All I’ve had is a confirmation email and on my account it says processing. N... See more

My trust has gone downhill since returning my Toniebox 1 for replacement. Customer service seemed good and prompt when troubleshooting my Toniebox. However, after sending it away for a replacement... See more

0 customer service Purchased a tonies box as a Xmas present from their website which didn’t work, straight out the box it wouldn’t turn on. Tried contacting them via the website and received a t... See more

Still awaiting my delivery nearly two weeks no reply from customer service no delivery date just automated emails saying delays now on our 3 delayed email despite us trying to get in touch Terrible... See more