Tripse & The River Cruise Company Reviews 580

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and supportive, making them feel well-cared for throughout the entire process. Consumers highlight the efficient and confident handling of bookings, with agents readily offering advice and finding great hotels within budget. People appreciate the ease of booking, noting that agents create perfect packages tailored to their needs. Reviewers emphasize the company's ability to handle complex trips with attention to detail, ensuring everything runs smoothly. The excellent customer service, knowledge, and honesty of the staff are recurring themes, with many stating they would not hesitate to book with the company again for future holidays.

Based on these reviews

Rated 5 out of 5 stars

I am so pleased to have booked our river cruise with Tripse. The staff are knowledgeable, friendly and supportive. Telephone calls were answered quickly or returned within minutes, nothing was too muc... See more

Rated 5 out of 5 stars

Our booking was dealt with confidently & efficiently. As new river cruisers we were also helped with cabin choice. I also felt the price negotiated with Amawaterways who ran our cruise & the extras su... See more

Rated 5 out of 5 stars

I recently booked my first holiday with Tipsy, and the experience was absolutely fantastic! Darcy was incredibly helpful from start to finish. She gave me brilliant ideas on where to go and highlighte... See more

Rated 5 out of 5 stars

So easy to book with tripse, I literally message everything I am wanting and they put together a perfect package! I feel safe and calm using this company as I know any problems or questions no matter... See more

Rated 5 out of 5 stars

Fantastic travel agents Nothing is too much trouble and we’ve just had a complicated month trip put together by Denise. She can advise on every step and found us a choice of great hotels within... See more

Rated 5 out of 5 stars

Our experience with Tripse and the River Cruise Company was excellent from the moment of booking. Denise is so helpful and approachable. She gave advice on different options for cruises and answere... See more

Rated 5 out of 5 stars

First time using Tripse and cannot recommend enough! Denise was wonderful and so helpful -my friend and I were travelling from different UK airports and meeting in France for a two centre holiday. She... See more

Rated 5 out of 5 stars

Kyle at River Cruise Company was so helpful when our outward flight was cancelled. He checked we were OK and that our flight was rebooked, he arranged a taxi transfer to the boat payed for by the comp... See more

Rated 5 out of 5 stars

The River Cruise Company were very helpful in booking the Cruise, finding the best options on flights and a great company in Ama. The Cruise was very enjoyable apart from the rain which at least e... See more

Rated 5 out of 5 stars

This is our third river cruise booked via Tripse with Denise at the helm! Her professional yet approachable support is second to none and her attention to detail is superb. We feel both confident and... See more

Rated 5 out of 5 stars

An email from The River Cruise Company detailed 2 itineraries in which my wife and I had some interest.An email back to them brought Kyle on the phone and within a short space of time a decision was m... See more

Rated 5 out of 5 stars

Denise stayed late, hours after her office's incoming phone lines had closed, awaiting my email to say I now had the information she needed to make my booking. She then called me back, and made the bo... See more

Rated 5 out of 5 stars

We've been on many holidays from city breaks to Paris from luxurious holidays in the Maldives. But weve always booked with Tripse. Kyle is very knowledgeable about the travel industry, but also very... See more

Rated 5 out of 5 stars

Amazing knowledge and help from Tripse. Nothing too much trouble. Always answers any questions asked with great knowledge. Could not wish for a better company to tailor make our holiday. Used them pre... See more

Rated 5 out of 5 stars

Amazing company, so helpful. Cannot fault the assistance from Michelle, Denise and Kyle. Got a better price for me when it had come fown slightly. Easy link to make payment, immediate response with do... See more

Rated 5 out of 5 stars

First time using this Company and I was very impressed. With how my enquiry was handled. I was kept up to date continuously and my contact, Denise, was obviously very experienced at what she did for... See more

Rated 5 out of 5 stars

Excellent company ,able to book exactly what I wanted with them for our Nile cruise/Luxor holiday .Every step of the way had plenty of detailed information provided promptly and the booking process wa... See more

Rated 5 out of 5 stars

Great service from Michelle and Denise again! Very Professional, courteous and helpful. Plus got me a great deal Wasnt made to feel as if you were asking a stupid question. Would thoroughly recomm... See more

Rated 5 out of 5 stars

Booked our holiday again with Tripse. Fifth year we have booked with either Denise or Kyle and the service is always excellent. They searched and found the perfect holiday and managed all the extras r... See more

Rated 5 out of 5 stars

Tripse were very good when reviewing and recommending our first river cruise. Great knowledge and customer service. We went with Scenic and it didn’t disappoint. Would certainly use Tripse next time.... See more

Rated 5 out of 5 stars

As always Denise cannot do enough to make sure everything is well organised and that all arrangements are fully in place after the booking has been made. We have used Tripse a number of times and ca... See more

Rated 5 out of 5 stars

Even with my strange request they came through quickly and professionally -- can't thank Kyle enough! We had been considering this particular cruise for a while but couldn't stomach the price on other... See more

Rated 5 out of 5 stars

Both Denise and Kyle are very helpful when booking river cruises. They search for deals to give you the best possible price. Are always happy to answer any queries regarding the booking. Would high... See more

Rated 5 out of 5 stars

Delightful River Cruise . Tripse organized every aspect of my solo cruise on the Danube. All aspects were sorted and organised quickly and efficiently. They got me a great deal for a great price, I co... See more

Rated 5 out of 5 stars

Very good service, we have used Tripse before and will use again as they are very helpful, especially Denise Parkhouse who always emails or calls back to keep you up to date. Excellent company highly... See more

Rated 5 out of 5 stars

The customer service and friendly advice before booking my Danube cruise was crucial in reaching a decision as to which company to travel with. Queries were answered promptly and with no fuss. Trav... See more

Rated 5 out of 5 stars

We found the staff at Tripse tremendously helpful & can’t sing their praises highly enough. Unfortunately, we had to cancel our trip so haven’t been able to get to know the River Cruise Company. But t... See more

Rated 4 out of 5 stars

Tripse was excellent. Informative , good service. Ama Sintra experience on the ship was not of the same standard as ama sailings on the Rhine and Danube, with regard to food selection and cabins, whi... See more

Rated 5 out of 5 stars

The whole process of booking was great. Michelle was really friendly and couldn't do enough to make the booking quick and easy, and the price was really competative. Would really recommend this compan... See more

Rated 5 out of 5 stars

Denise, who answered my first phone call enquiry, could not have been more helpful. She was very efficient and answered queries I had and very promptly sent me a detailed tour of what I requested. S... See more

Rated 5 out of 5 stars

Denise was very helpful, emailing availability for a short date Venetian cruise promptly on enquiry. Thereafter she sorted a date change and it was all booked and paid for in few days over the Easter... See more

Rated 4 out of 5 stars

Tripse were great and organised the holiday perfectly. The Avalon cruise was spoilt by a large number of North American passengers, in particular a group of 27 mainly female travel agents from Canada... See more

Rated 5 out of 5 stars

Everything about the cruise was up to our expectations and beyond. The cruise director gave us an excellent talk each evening about the next day's trips etc. The staff on board were all friendly and... See more

Rated 5 out of 5 stars

Kyle and Denise, make everything about the holiday so easy, from booking, to payments then paperwork. The whole experience is stress free. A brilliant trustworthy company. Recommend over and over to f... See more

Rated 5 out of 5 stars

Very professional service by Kyle Beevers the whole itinerary worked very well. There were a number of different travel elements to our river cruise and we had no delays or concerns. Well done Kyl... See more

Rated 5 out of 5 stars

Denise and Kyle are both so helpful. We have booked river cruises with Denise several times before. Each time she has answered our questions promptly and explained anything that we’ve asked.

Rated 5 out of 5 stars

Dealing with Kyle was an absolute joy from start to finish. I gave a simple brief and he delivered. A few tweaks requested and he delivered. All done with a very cheery but professional nature and sp... See more

Rated 5 out of 5 stars

From our initial call onwards, I couid not fault the service. Your operator was very informative, knowledgable and professional, and easily available to provide anything we needed to know.Helpful sugg... See more

Rated 5 out of 5 stars

We have just booked our third river cruise through Tripse. They are very helpful and offer great value and exceptional service. I would highly recommend them to anyone looking to book a holiday.

Rated 5 out of 5 stars

Denise made a brilliant personalised itinerary for us in the south of France. This was particularly helpful as my friend and I were wanted to travel to the same destination but from different airport... See more

Rated 5 out of 5 stars

Great customer service, had lots of requests for the holiday and managed to find one that ticked all the boxes! Makes finding a booking a holiday soo easy and less stressful! Thank you tripse!

Rated 5 out of 5 stars

Excellent experience putting together my forthcoming Australia/Indonesia tour, including Singapore, Cairns, Brisbane, Bali and Dubai. Karl Beevers, my Travel Consultant at Tripse was excellent and rea... See more

Rated 5 out of 5 stars

Denise, she was frank and open with her information. Bearing in mind we had limited communication, she made me feel from her e mails that she was genuine & honest.

Rated 5 out of 5 stars

Kyle did a great job in communicating, clarifying and sorting out all the details for our most recent Avalon Paris & Bordeaux river cruise. Our go-to travel agent.

Rated 5 out of 5 stars

Everything was made so easy for me, great advice and efficient booking. Michelle was exceptional and patient with all the questions we asked. Looking forward to booking with you again soon .5*****

Rated 5 out of 5 stars

They were proactive in proposing a trip when we had not even got round to thinking about our next holiday. Booking process simple efficient and friendly.

Rated 5 out of 5 stars

The whole trip exceeded our expectations by a significant margin. Both the agents (Tripse) and the tour company (Uniworld) were new to us but we would not hesitate to entrust our future holidays plans... See more

Rated 5 out of 5 stars

They kept their promise to contact us if the cruise we were looking for became available ...and at a competetive price. Booking was straighforward and completed the following day.

Rated 5 out of 5 stars

Excellent service and advice from Denise at Tripse. Used them for 3 holiday bookings to date and would now not go anywhere else first. Highly recommended.


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Tour Agency
  5. Tour Operator
  6. Travel Aggregator

Written by the company

At Tripse and The River Cruise Company, we’re a small, passionate team with over 30 years of experience in creating unforgettable holidays — from tailor-made worldwide adventures to relaxing river cruises through Europe and beyond. We believe that no two travellers are the same. That’s why we take the time to get to know you — your travel style, your wishlist, and what truly matters to you — so we can build a holiday that fits you perfectly. Whether you’re planning a once-in-a-lifetime escape, a multi-generational family break, or a cultural river cruise, we’ll handle the details so you can focus on enjoying the journey. Our customers love our personal service, honest advice, and the freedom we offer. We’re not tied to any one operator — we work with trusted travel partners around the world to give you real choice, great value, and complete financial protection. Whether you book with Tripse or The River Cruise Company, you’ll deal with real people who care, every step of the way. And with so many of our customers booking with us again and again, we like to think we’re doing something right. Wherever you want to go — we’ll help you get there, your way.


Contact info

5.0

Excellent

TrustScore 5 out of 5

580 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently booked my first holiday with…

I recently booked my first holiday with Tipsy, and the experience was absolutely fantastic! Darcy was incredibly helpful from start to finish. She gave me brilliant ideas on where to go and highlighted some amazing hotels that perfectly suited my needs. What impressed me most was how quickly she responded to all my questions and made the whole process stress-free. Thanks to Darcy and Tipsy, I’m already looking forward to my next trip! Highly recommend their service for anyone planning a holiday

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Quick response

Quick response to our request; very willing to work with us from afar and great service. 2nd time we've traveled with them and can't wait for our next trip!

October 5, 2025
Rated 5 out of 5 stars

Impressive service

Denise stayed late, hours after her office's incoming phone lines had closed, awaiting my email to say I now had the information she needed to make my booking. She then called me back, and made the booking without fuss, discussing everything in beautifully clear spoken English, and even saving me on the online price.

October 4, 2025
Rated 5 out of 5 stars

As always Denise cannot do enough to…

As always Denise cannot do enough to make sure everything is well organised and that all arrangements are fully in place after the booking has been made.
We have used Tripse a number of times and cannot recommend them highly enough !

October 2, 2025
Rated 5 out of 5 stars

First time using Tripse and cannot recommend enough!

First time using Tripse and cannot recommend enough! Denise was wonderful and so helpful -my friend and I were travelling from different UK airports and meeting in France for a two centre holiday. She made the whole process effortless for us and ensured everything went smoothly and timed perfectly. Thank you so much Denise and will definitely book with Tripse again!

June 13, 2025
Rated 5 out of 5 stars

Great customer service

Great customer service, had lots of requests for the holiday and managed to find one that ticked all the boxes! Makes finding a booking a holiday soo easy and less stressful! Thank you tripse!

September 10, 2025
Rated 5 out of 5 stars

Tripse very good customer service

Both Denise and Kyle are very helpful when booking river cruises.
They search for deals to give you the best possible price.
Are always happy to answer any queries regarding the booking.
Would highly recommend Tripse company.

September 2, 2025
Rated 5 out of 5 stars

Up to expectations and beyond

Everything about the cruise was up to our expectations and beyond. The cruise director gave us an excellent talk each evening about the next day's trips etc. The staff on board were all friendly and service was excellent.

August 28, 2025
Rated 5 out of 5 stars

all went well...

The sussing out of which cruise, flights, costs and then booking with calls, emails, paperwork to follow went really smoothly and without any worries. The cruise with AmaW.. was good and a good price...

August 28, 2025
Rated 5 out of 5 stars

Excellent customer service

The customer service and friendly advice before booking my Danube cruise was crucial in reaching a decision as to which company to travel with.
Queries were answered promptly and with no fuss.
Travel documents were emailed and posted, and instructions were easy to follow.
The result was a great holiday providing exactly what was required. I have no hesitation in recommending this company.

August 28, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look