Great service and prompt delivery and return, however only issue is that when returning an item it can cost upwards of £15.00 inc insurance so it’s good to factor that in when placing an order.
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Review summary
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Company details
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ZAP Clothing is the leading mens designer boutique in the UK, stocking brands such as Gucci, Moncler, Saint Laurent and Dior - Click To View Collections
Contact info
Queen's Road, IG9 5BY, Buckhurst Hill, United Kingdom
- zapclothing.com
Replied to 53% of negative reviews
Typically replies within 24 hours
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Send me the wrong Sneakers I’m trying…
Send me the wrong Sneakers I’m trying to ship it back
Constructive - London
This was my first order with this company. Order was processed and dispatched promptly. Item as described on website.
Quality assured …
Zap clothing....Well there's a quality establishment, from 1st contact to the arrival/delivery of my garms and Balmain bambas it was A1++ Super fast delivery and quality reassured..
Would definitely recommend and will certainly be using again..
A.L.A.W..
Happy I found Zap!
Easy, smooth transaction. Fast shipping. Great products. Would buy again.
A+++ shopping experience
Easy to navigate the website. I really like how fast the shipping was for me to receive my orders. Love, love, love the quality and selection of products listed on the website as well! I will definitely be shopping again. A+++
Great fashion resource
Great fashion resource! Great selection of designers. Competitive pricing! Fast shipping!
Love ZAP!
One of the best internet boutiques in…
One of the best internet boutiques in europe
Best service you can get!
I
Some of the best clothes designers to…
Some of the best clothes designers to shop for first class delivery service, and the best sales on the Internet.
The best clothing shop
The best clothing shop, quality and affordable price
Honest,kind and fast delivery service!
Brilliant service.
Great designer menswear, at very good price. The service is fantastic.
Excellent designer choice
Great products fantastic service with a speedy delivery
Great price and great fast service
Great price and great fast service. Ordered Monday night delivered Wednesday morning
Quality designer clothes at good prices
Quality designer clothes at good prices. Bought many items over the years. Never had any problems with exchanges etc. would recommend
Great variety of items and excellent…
Great variety of items and excellent customer service. Shipping was fast, and their promotions are really good. Very happy with my purchase!
So so happy, will be back!
Really happy with the service and super fast delivery for the Canada goose gilet. Will be ordering another colour very soon.
-Alexandra
Extremely disappointing experience with ZAP Clothing
I purchased a Canada Goose coat from ZAP Clothing just three months ago. It has not been heavily worn, yet the stitching began to come undone, leaving feathers exposed through the seams. This has progressively gotten worse over time.
I contacted ZAP Clothing as soon as I noticed the issue. Their initial response was to ask for photos, which I provided — multiple clear images showing the exposed feathers and faulty stitching.
Instead of taking responsibility, I was told that this was “normal” and was given instructions on how to push the feathers back into the coat, which I found completely unacceptable given the cost of the item and how new it was. A premium, expensive coat should not require DIY fixes after a few months.
I replied explaining that this was a recent purchase and that this level of wear should not be happening. After weeks of back-and-forth emails, I was then told that the damage was my fault and that it was a “tear” — which it is not. The issue is clearly failed stitching.
Eventually, after pushing for them to review the case properly, I was told the matter had been escalated. That was over three weeks ago, and since then I have heard absolutely nothing. I followed up again and made it clear I would be leaving a public review if I didn’t receive a response. Today has come and gone — still no reply.
The lack of accountability, poor communication, and attempt to blame the customer for an obvious quality issue is extremely disappointing. I would strongly advise anyone considering a purchase from ZAP Clothing to think twice, especially when it comes to high-value items.
Great experience
Quick delivery and the item looks even more better in person 👌
Great store and excellent products. I would definitely buy from them again
Excellent customer service and very helpful. There were no issues when I purchased my laptop case.
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