ZAP CLOTHING Reviews 273

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products available, highlighting the excellent selection of designer clothing. Consumers appreciate the competitive pricing and often mention the good value they find on offer. The ordering process is generally viewed positively, with many people expressing satisfaction with their purchases. The delivery service is a standout feature for many reviewers. People frequently comment on the speed and efficiency of the shipping, with numerous individuals noting how quickly their orders arrived. The overall consensus is that the service is excellent, with prompt and safe delivery being a recurring theme in customer feedback.

Based on these reviews

Rated 4 out of 5 stars

Great service and prompt delivery and return, however only issue is that when returning an item it can cost upwards of £15.00 inc insurance so it’s good to factor that in when placing an order.

Rated 5 out of 5 stars

ZAP has been an amazing experience for my family. Everything has seen on their webpage is accurate and it shipped with the upmost concern for a surety of quality. Everything arrives exactly as describ... See more

Rated 5 out of 5 stars

Zap clothing....Well there's a quality establishment, from 1st contact to the arrival/delivery of my garms and Balmain bambas it was A1++ Super fast delivery and quality reassured.. Would definitel... See more

Rated 5 out of 5 stars

Brilliant company, ordered a Canada Goose gilet on offer then got an extra 20% off, item was almost half price to others online. Item arrived before lunch time the following day. Brilliant company. I... See more

Rated 5 out of 5 stars

Excellent store, ordered online a Xmas gift , it was a pre order, I was emailed and kept informed of the delivery date along the way , delivered extremely securely with a PIN code. Packaged nicely. Ve... See more

Rated 5 out of 5 stars

This was my first time ordering from Zap Clothing and I couldn’t be more impressed. I called before placing my order and spoke to a lovely lady who answered all my questions with patience and profess... See more

Rated 5 out of 5 stars

Easy to navigate the website. I really like how fast the shipping was for me to receive my orders. Love, love, love the quality and selection of products listed on the website as well! I will definite... See more

Rated 5 out of 5 stars

Quality designer clothes at good prices. Bought many items over the years. Never had any problems with exchanges etc. would recommend

Rated 5 out of 5 stars

Ordered 9am one morning and by midday next day I had received my new Canada Goose Parka inreadiness for this cold winter. Absolutely superb service. Thank you so much !

Rated 5 out of 5 stars

Great variety of items and excellent customer service. Shipping was fast, and their promotions are really good. Very happy with my purchase!

Rated 5 out of 5 stars

Delighted with my Canada Goose hoody - the second purchase I’ve made from Zap - and have found the service excellent with prompt, safe delivery and very competitive pricing. Very impressive and I’d hi... See more

Rated 1 out of 5 stars

Do not use. Ordered an item it got shipped then sent back for no reason. info@zapclothing is a scam email address because the never reply. Calling the store is pointless as they dont deal with onl... See more

Company replied

Rated 5 out of 5 stars

I have bought from Zap clothing many times and I have had excellent experience regarding price , products and the delivery service is second to none every time I have bought from them . I would highly... See more

Rated 5 out of 5 stars

Another great purchase from what seems to my partners new favourite shop, Great discounts and quality products. We are now regular customers thank you

Rated 5 out of 5 stars

Love Zap! Ordered my LOEWE jacket April 28th received it on the 30th! Great selection of merchandise Fast shipping! My favorite fashion resource!

Rated 5 out of 5 stars

I messaged to ask if a jacket was in stock and received an immediate reply. I also asked for advice on the sizing. Placed the order and it arrived next day. Would definitely buy from here again.... See more

Rated 5 out of 5 stars

Absolute treasure trove, a wonderful shop, very well stocked with the best brands. Lovely staff too, extremely knowledgeable and helpful. My new “go to” place! Thank you!

Rated 5 out of 5 stars

Really happy with the service and super fast delivery for the Canada goose gilet. Will be ordering another colour very soon. -Alexandra

Rated 1 out of 5 stars

Absolutely disgusting Absolutely disgusting, buy sandals from zap clothing, they not fit for me, send them back with next day delivery, 26 Jul when get sandals send me email I get refund up to 14 day... See more

Company replied

Rated 1 out of 5 stars

First time I ordered they said the price including taxes and duties. I was very happy so I said I will comeback and order again, once I did, recieved a message from customs asking me to pay addition... See more

Company replied

Rated 1 out of 5 stars

I would rate zero if there was an option! Wont ever be buying from these again & would not recommend them. I purchased some Louboutin trainers for hubbys birthday, they were never delivered, this wa... See more

Rated 1 out of 5 stars

I purchased a Canada Goose coat from ZAP Clothing just three months ago. It has not been heavily worn, yet the stitching began to come undone, leaving feathers exposed through the seams. Th... See more

Rated 1 out of 5 stars

AVOID AVOID AVOID AVOID, you can see from my review history, I am a normal genuine customer and user around the UK and mostly post positive reviews of my experiences in stores. I sent a Can... See more

Company replied

Rated 4 out of 5 stars

My order was delivered on wrong address by dpd. Other wise I did received exactly what I have ordered and I can not say anything bad for ZAP.

Rated 5 out of 5 stars

This was my first order with this company. Order was processed and dispatched promptly. Item as described on website.

Rated 5 out of 5 stars

Amazing range of high end designer clothes for the discerning dresser. Also the friendly and knowledgeable customer service is second to none. I would definitely recommend.

Rated 1 out of 5 stars

Absolutely disgusting, buy trainers from zap clothing, they not fit for me, send them back with next day delivery, when get trainers send me email I get refund up to 14 days, today is already gone 20... See more

Rated 1 out of 5 stars

I will not be ordering from this company again. I purchased a jacket which unfortunately did not fit, so I returned it at my own expense, paying £15 for postage. The company states that they are n... See more

Company replied

Rated 5 out of 5 stars

This is my third order with ZAP and once again I am very happy with my purchase. The delivery is always super quick and items are always as described. I love my Canada Goose Jacket! Thank you ZAP

Rated 5 out of 5 stars

Some of the best clothes designers to shop for first class delivery service, and the best sales on the Internet.

Rated 5 out of 5 stars

Excellent customer service and very helpful. There were no issues when I purchased my laptop case.

Rated 5 out of 5 stars

Same as always. Really fast dispatch. Well packaged. Royal mail 24. Well discounted prices. What more do you want?

Rated 5 out of 5 stars

Going away and needed a warm jacket quickly, so ordered a Moncler Maya online from Zap Clothing. Got it fast and hassle free. Love the jacket and the service thanks

Rated 5 out of 5 stars

Purchased a few items from ZAP over the years, and have always had a pleasant experience. Top clothing at a great price.

Rated 5 out of 5 stars

Great experience, brought stone island quater zip at a great discount. Delivered the next morning. ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

Extremly fast delivery! Item as described and shown on the website. Highly responsive on WA as well.

Rated 5 out of 5 stars

Fantastic coat, cheapest price of anywhere online. Delivery exactly as described, would highly recommend and will definitely be ordering again, thanks.

Rated 5 out of 5 stars

Top stuff 2nd order in 2 weeks. Everything went great again prompt service I'll be back again before Christmas for sure thanks again

Rated 5 out of 5 stars

Great as always. My item arrived quickly and was exactly as described. I’ve ordered from Zap Clothing multiple times over the years and they’ve never let me down.

Rated 5 out of 5 stars

My 2nd item ordered in a matter of days and again absolutely top top service and delivery. Thank you

Rated 5 out of 5 stars

Love ZAP CLOTHING! My favorite fashion resource for LOEWEAnd Balenciaga ! Great selection of merchandise. Competitive pricing and fast shipping!!! I HIGHLY RECOMMEND!

Rated 5 out of 5 stars

Ordered my boyfriends birthday present from Zap and overall great customer service and super fast delivery 😀 beautiful Moncler coat thank you


Company details

  1. Shopping & Fashion

Information provided by various external sources

ZAP Clothing is the leading mens designer boutique in the UK, stocking brands such as Gucci, Moncler, Saint Laurent and Dior - Click To View Collections


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

273 reviews

5-star
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1-star

Replied to 53% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Constructive - London

This was my first order with this company. Order was processed and dispatched promptly. Item as described on website.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Quality assured …

Zap clothing....Well there's a quality establishment, from 1st contact to the arrival/delivery of my garms and Balmain bambas it was A1++ Super fast delivery and quality reassured..
Would definitely recommend and will certainly be using again..
A.L.A.W..

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

A+++ shopping experience

Easy to navigate the website. I really like how fast the shipping was for me to receive my orders. Love, love, love the quality and selection of products listed on the website as well! I will definitely be shopping again. A+++

January 20, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely disappointing experience with ZAP Clothing

I purchased a Canada Goose coat from ZAP Clothing just three months ago. It has not been heavily worn, yet the stitching began to come undone, leaving feathers exposed through the seams. This has progressively gotten worse over time.

I contacted ZAP Clothing as soon as I noticed the issue. Their initial response was to ask for photos, which I provided — multiple clear images showing the exposed feathers and faulty stitching.

Instead of taking responsibility, I was told that this was “normal” and was given instructions on how to push the feathers back into the coat, which I found completely unacceptable given the cost of the item and how new it was. A premium, expensive coat should not require DIY fixes after a few months.

I replied explaining that this was a recent purchase and that this level of wear should not be happening. After weeks of back-and-forth emails, I was then told that the damage was my fault and that it was a “tear” — which it is not. The issue is clearly failed stitching.

Eventually, after pushing for them to review the case properly, I was told the matter had been escalated. That was over three weeks ago, and since then I have heard absolutely nothing. I followed up again and made it clear I would be leaving a public review if I didn’t receive a response. Today has come and gone — still no reply.

The lack of accountability, poor communication, and attempt to blame the customer for an obvious quality issue is extremely disappointing. I would strongly advise anyone considering a purchase from ZAP Clothing to think twice, especially when it comes to high-value items.

January 14, 2026
Unprompted review

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