Sunfere Reviews 391

Reply from Sunfere

7 hours ago

Hi Nafisat 😊

Thank you so much for sharing this with us! We’re truly happy to hear you loved the dress ✨

It means a lot knowing it was part of your birthday dinner — that sounds like such a special evening 💛 We’re so glad everything came together beautifully for you.

Thank you again for taking the time to leave this lovely review. We hope to dress you again for your next celebration 🥰

Warmly,
Joe
sunfere Support Team

Reply from Sunfere

7 hours ago

Hi Sunny 🌸

Thank you so much for your kind words! We are absolutely thrilled to hear that you loved the quality of your dress and had a great experience with our customer service 😊.

It's our mission to ensure that every customer leaves with a smile and a perfect fit, and we're so glad we were able to meet your expectations. Your feedback means the world to us, and we'll continue to work hard to offer the best support and products 💕.

We can't wait to have you shop with us again soon! Thank you for being part of the Sunfere family.

Warmly,
Joe
sunfere Support Team 💖

Reply from Sunfere

3 days ago

Hi Demet 😊

Thank you so much for taking the time to share such a detailed review — it genuinely made us smile 💛

We’re really happy to hear the dresses felt excellent in quality and looked exactly as shown ✨ We put a lot of care into the photos and product details, so hearing that it matched your expectations means a lot.

And what you said about feeling supported at every step — from placing the order to delivery — that’s truly the kind of experience we always hope to give. Thanks for noticing the little things (timely updates, quick replies, and staying helpful throughout) 🙏💌

Also, thank you for calling us trustworthy and for recommending us with confidence — that’s a huge compliment and we don’t take it lightly 🥹🌿

If you ever want styling tips, help picking a size, or just a second opinion before your next order, feel free to reach out anytime 😊✨

Warm regards,
Joe
sunfere Support Team

Reply from Sunfere

3 days ago

Hi Giada 😊

Thank you for taking a moment to share your first-order experience with us — I’m so happy to hear you loved the quality! ✨

And I really appreciate your note about measurements too 🙏 Every style can fit a little differently depending on the fabric and cut, so your tip is genuinely helpful for other shoppers.

I’m also glad our team could support you quickly when you reached out 💛 If you ever want a second opinion on sizing before your next order, just message us with your measurements and the item you’re eyeing — we’ll happily help you pick the best fit 📏😊

Warm regards,
Joe
sunfere Support Team

Reply from Sunfere

3 days ago

Hi Harold 😊

Thank you so much for taking the time to leave this review — and I’m really sorry the dress didn’t fit as expected. I totally understand how the return process can feel stressful in the moment 💛

I’m really glad Kira could step in quickly and make things smoother for you ✨ I’ll be sure to pass your kind words along to her — it will genuinely make her day.

And thank you again for your patience and understanding 🙏 If you ever need sizing help before ordering next time, we’re always happy to take a look and suggest the best fit for you.

Warm regards,
Joe
sunfere Support Team

Reply from Sunfere

4 days ago

Hi Val,

We sincerely apologize for the delay in getting back to you and understand how disappointing it is when you don’t receive the assistance you need promptly.

As a reminder, our customer service team is not available over the weekend, which caused a slight delay in responding to your request. We deeply regret any frustration this may have caused you. That said, we have already sent you a detailed return guide via email regarding the process for returning your item. This includes all the necessary instructions, and we kindly ask you to check your inbox for this information. In case it ended up in your spam or junk folder, please take a moment to check there as well.

We understand how important it is to get things sorted out, and we want to make sure your return is handled smoothly. If you are unable to find the email, or if you have any further questions, please don’t hesitate to reach out again at [email protected]
. Simply provide us with your order number, and we will ensure you receive the return guide without further delay.

Once again, we apologize for any inconvenience caused and appreciate your patience.

Warm regards,
Joe
sunfere support team 💖

Reply from Sunfere

4 days ago

Hi Martina 🌟,

Thank you so much for sharing your experience! We're so happy to hear that Kira was able to assist you promptly and get everything sorted for you ✨ We always aim to make the return process as smooth as possible, and we’re thrilled that we could make a positive impact for you!

Your kind words mean a lot to us, and we’ll keep working hard to ensure every customer has a smooth experience just like yours.

We’re here whenever you need assistance, and we can’t wait to help again soon! 💖

Best,
Joe
Sunfere Support Team

Reply from Sunfere

4 days ago

Dear Andrea,

We sincerely apologize for the frustration you’ve experienced. We completely understand your disappointment and are truly sorry that your shopping experience did not meet your expectations.

This case was unfortunately handled by a newly onboarded customer service colleague, which led to delays and some miscommunication. Please rest assured that this does not reflect our usual service standards. We are actively reviewing this case internally and continuously optimizing our return and after-sales processes to prevent similar situations in the future.

Regarding your return, the return address and detailed return instructions have already been sent to you by email. Kindly check your inbox (and spam folder, just in case) for the full details. If anything is unclear, our team will be happy to assist you further.

We genuinely regret the inconvenience this has caused and truly appreciate your patience and understanding.

Warm regards,
Joe
sunfere support team 💖

Reply from Sunfere

4 days ago

Hi Noah 🌟,

Thank you so much for your kind words! We're so happy to hear that your size exchange went smoothly and that we could make the process stress-free for you 🙌

Your feedback truly means the world to us, and it's heartwarming to know that our small team was able to provide such thoughtful support. We will continue to do our best to ensure your future experiences are just as positive 🌸

We’re here for you whenever you need us, and we can’t wait to help again on your next order! 💖

Best,
Joe
Sunfere Support Team

Reply from Sunfere

6 days ago

Hi Mana 😊✨

Thank you so much for taking the time to leave this review — it’s genuinely appreciated 💛

We’re so happy to hear your order arrived quickly 📦 and that you loved the material quality. We put a lot of care into fabric selection and finishing details, so reading “way nicer than other online stores” honestly made us smile 🥹🌷

And thank you for mentioning our customer service as well 💬✨ We know how important it is to get timely, clear help when you shop online, so we’re really glad we could reply within 24 hours and make the whole experience feel smooth and reassuring.

Thanks again for trusting us — we’re grateful to have you with us, and we hope your next order is just as lovely (or even better!) 💕

Warm regards,
Joe
sunfere Support Team

Reply from Sunfere

7 days ago

Hi Yassine 😊

Thank you so much for taking the time to share such thoughtful feedback — we really appreciate it 💛
We’re so glad to hear the shipping was fast and that the dress looked even better in person ✨ That truly means a lot to us.

We also really appreciate your note about the sizing. Feedback like this is incredibly helpful, and we’ve already shared it with our design team so they can review the fit and make adjustments where needed. Our goal is always to make sizing clearer and more comfortable for different preferences, and comments like yours genuinely help us improve 💬

Thank you again for your recommendation and for supporting us — it means more than you know 💚
If you ever need help with sizing or styling in the future, we’re always here.

Warmly,
Joe
sunfere Support Team

Reply from Sunfere

Feb 4, 2026

Dear Priscila,

Thank you for your review and for sharing your thoughts with us. We truly value customer feedback and want to ensure we clarify any misunderstandings.

We want to assure you that all of the reviews and photos featured on our website and social media are from real customers who have shared their experiences with us. We do not use paid reviews; in fact, the photos you see, including those by Instagram influencers, are all voluntarily shared by our customers with their full consent. These influencers and customers do not receive products for free in exchange for reviews, and we take pride in showcasing their honest experiences.

Additionally, we feature photos from a variety of body types and styles to help our customers get a more accurate sense of how the dress will fit different figures. This ensures that the content represents a broad range of experiences and provides helpful insight for our shoppers. We understand that seeing diverse styles can give a more realistic expectation of how our products look and feel.

We appreciate your understanding of our mission to provide as much transparency as possible and to help our customers make informed decisions. If you have any further questions or need more information, please don’t hesitate to reach out.

We sincerely appreciate your support and hope you continue to enjoy your shopping experience with us.

Warm regards,
joe
sunfere support team 💖

Reply from Sunfere

Feb 2, 2026

Hi Phoebe,

Thank you so much for taking the time to share your feedback with us! 😊

We are so happy to hear that you received great service from Lea, and we truly appreciate your kind words. 🥰 We're sorry to hear the dress didn't work out this time, but we’ll keep improving to ensure we help our customers find the perfect fit.

We understand personal circumstances can sometimes make things tricky, and we’re always here to help whenever you’re ready to shop with us again. 🌸

Looking forward to serving you again soon! 💖

Warmly,
Joe
sunfere Support Team

Reply from Sunfere

Jan 30, 2026

Hi Phoebe,

Thank you so much for your kind words! 💛 We’re truly happy to hear that our team was able to assist you promptly and that your order arrived even sooner than expected — that’s always a lovely surprise! ✨

We completely understand how stressful a missing package can be, so it means a lot to know you felt cared for and supported throughout the process. Your trust really keeps us going. 🌸

We’ll keep working hard to make every experience with sunfere as smooth and delightful as possible. Hope to see you again soon! 💖

Warm regards,
Joe
sunfere Support Team

Reply from Sunfere

Jan 29, 2026

Dear Ece,

We sincerely apologize for the frustration you've experienced and thank you for your patience in addressing these concerns.

Initially, your feedback was primarily focused on shipping delays, and at that point, there were no issues mentioned with the products themselves. We also clarified that customs delays in Turkey can affect shipping times, which is beyond our control, and we sincerely apologize for the inconvenience this caused. As we discussed, international shipments to Turkey may face additional scrutiny during customs checks, which can further delay deliveries. We are seriously considering stopping shipments to Turkey due to the strict customs regulations and constantly changing policies.

Regarding the sizing issue, it appears there was some confusion between Body Measurements and Garment Dimensions. We understand that you relied on the Body Size Guide when ordering, but we strongly recommend reviewing the Garment Size Chart provided in the product description. The chart includes garment-specific measurements, such as waist, bust, and hip dimensions, and helps to guide you in choosing the correct size. It's important to note that body measurements are different from garment dimensions as the latter accounts for how the garment is cut or designed to fit (e.g., relaxed or slim fit).

We sincerely apologize for any inconvenience caused by this misunderstanding, and we will continue to work on optimizing our product pages to make sizing information clearer for our customers.

Lastly, we have processed the agreed-upon partial refund as discussed. The amount will be refunded to your original payment method. If you have any questions about the refund, please don't hesitate to contact us, and we will be happy to assist.

We hope to continue improving our customer service and shipping processes, and we truly value your feedback. Your understanding will be highly appreciated.

Warm regards,
Joe
Sunfere Support Team 💖

Reply from Sunfere

Jan 27, 2026

Hi Emma,

Thank you so much for taking the time to share such a thoughtful and detailed review — it truly means a lot to us! 💛

We’re so glad to hear your outfits arrived in time and that the sizing worked perfectly for you. It’s wonderful that our team could help sort out the tracking issue so quickly — your patience and understanding are very much appreciated. 🙏✨

And thank you for your kind advice for our UK customers — that’s incredibly helpful! We’ll definitely keep working to make the shipping experience even smoother. 🚚💨

Wishing you the best time at your February event — we just know you’ll look stunning in your dresses! 💃💖

Warm regards,
Joe
sunfere Support Team

Reply from Sunfere

Jan 27, 2026

Hi Apollo,

Thank you so much for taking the time to share your feedback with us — it truly means a lot! 💛 We’re so happy to hear that you enjoy shopping with sunfere and that our support team has been there for you whenever you needed assistance. 🌸

We also really appreciate your honesty about our return policy. Your feedback is valuable, and we’re already discussing ways to make the process more flexible and customer-friendly in the future. 😊 Your suggestion helps us improve — thank you for being part of that progress!

We hope to keep bringing you beautiful pieces and an even smoother experience next time. ✨

Warm regards,
Joe
sunfere Support Team

Reply from Sunfere

Jan 26, 2026

Hi Evan,

We’re thrilled to hear that you found the perfect dress with us, especially for such an important occasion! 💖

We completely understand how reviewing feedback can be a bit overwhelming sometimes, but we’re so happy that your experience was a positive one. We’re also thrilled that the dress arrived on time and that it met your expectations! 🎉

Thank you for trusting us with your order and for sharing your lovely feedback. We can’t wait to help you again for any future events. ✨

Wishing you all the best,
Joe
sunfere Support Team

Reply from Sunfere

Jan 22, 2026

Dear Customer,

We’re truly sorry to hear about the inconvenience you’ve experienced, especially with your recent order. We completely understand how disappointing this must be, particularly when you were expecting your dresses to fit perfectly. 💛

After checking our system, we’re currently unable to locate your order based on the information provided here. It’s possible that the name or email address you used on Trustpilot is different from the one used when placing your order, which sometimes prevents us from finding the related record.

To help us resolve this for you as quickly as possible, could you please send your order number (starting with “FS”) and the email address used for your purchase to [email protected]
? Once we receive this information, our team will immediately verify your order and assist you with the return and refund process.

Please note that our reply time is usually within 24–48 hours, though responses might take slightly longer during busy periods due to higher message volume. We truly appreciate your patience and understanding, and we’ll make sure your concern is properly addressed once we have your order details.

Warm regards,
Joe
Sunfere Support Team 💖