ZOE Reviews 13,043

If you are comfortable with IT and a chat Bot (called Finn) in the first instance and the Zoe team response in the second instance (as required) you’d also give Zoe a 4 star for support requests. In... See more

For the most part I really like Zoe. Two years ago I did their testing and was quite surprised by the results, but when I started using the app and incorporating more fats and less sugar, I felt tre... See more

After just one week of using Zoe, I’m already finding it more helpful than the few food tracking apps I’ve used in the past. It supports a conscious way of eating by making fibre, balance, and overall... See more

I received results of my gut health test and was horrified at how poor they were, even though I had begun a plant-based diet 2 weeks before the test. I posted a question on the Zoe app, and initially... See more

Really love the science behind it, podcast is great. New app features are patronising the bean icon is an annoying distraction. The fasting time was useful in the previous app. It's also not possible... See more

All replies were fast and helpful. There was always a follow-up too which can be incredibly helpful. Dani was first rate. Everything was explained in a very constructive way. I was able to navigate... See more

Every aspect of the Zoe Tool Kit has been very carefully prepared and thought out. Excellent packaging and clear precise instructions both in explanatory leaflets and also in the Zoe app. When thing... See more

I signed up for the full testing kit in August. The results confirmed what I had already suspected - that my body doesn’t deal well with sugar. The Zoe App has given me a wealth of helpful advice bac... See more

[Update 12 Feb] Still no response 8 weeks after my request for help. Zoe team asked for more information here which I provided but not heard anything more. ZoeTeam. You have my email address. I can... See more

I've been on Zoe for nearly 8 weeks, I've lost 10lb and got most of my pre menopause energy back. After paying for the tests, it's cheaper than WW or Slimming World, although bearing in mind it's not... See more

Love this app. The updates are making it more useful with some good features eg asking ziggie for recipe ideas and then being able to add them to your own recipe list. Also love the ask ziggie feature... See more

Zoe tested my gut biome and recommended the foods as a result of those tests. I still eat those recommended foods daily which include a large variety of vegetables plus fish, chicken and occasionally... See more

Using the Zoe app is really amazing, I log each meal and the app tells me exactly the nutritional values of my meal. It also tells me how I can improve it to make better choices to strengthen my gut... See more

ZOE is THE BEST for anyone looking to improve overall health. Not only can you do the at-home testing to receive personalized food scores, but it is non-restrictive, teaching the general public how to... See more

After learning and understanding that genetically I was less able to process sugar my sharp dips in blood glucose made complete sense. Since I started with Zoe, I have started to include a lot more ve... See more

I joined ZOE after a type 2 diabetes diagnosis, wanting to manage it without medication. The programme helped me understand my body and eat smarter - I’m now no longer diabetic! When I moved to Europ... See more

To fin, Emily, Sam, James, any other staff who’ve reached out: I appreciate that my brain does not process things in a straightforward manner. A little communication, restating, helps calm the stress/... See more

Potentially really helpful app and advice, sadly poor customer service, still no response after replying to their request for more info weeks ago. They have sadly maybe become too big and profiteering... See more

ZOE is a fabulous way to keep on track with regard to eating well, to balancing your meals and eating foods that work for you: I’ve been a member since 2020 and I love it. They keep adding extra featu... See more

So far, and it’s early days, I would say that the app is poor value for money. It lacks some basic features that would make it easy to log routine food and drink choices with the result that accurate... See more

I have been trying to contact the Zoe customer service team for a week, with no luck. I'm trying to reset my password so that I can cancel my subscription for the seed mix. I'm not receiving a reset... See more

I'm a big supporter of ZOE also a small shareholder. However, I have just tried to get my gut microbiome results back - cost about £200. Also an update of my first test done in 2024. I am having majo... See more

Very restrictive, Very expensive. And I feel, very profit orientated. Professor Tim is a professor of epidemiology (how disease affects populations) and not nutritional health. And I feel he is... See more

I've paid over 300GBP to learn nothing new. It's simply a very very pricey food journal. Seems like the glucose test I paid for was now scrapped as not helpful at all. And the gut test is, as per... See more

The new app is a real disappointment. Actionable data has been replaced with a gamified, dumbed-down quest to earn ‘beans’ and spend ‘avocados’. Even more frustratingly, the app no longer enables you... See more

I had a few issues in the app whereby the AI function wasn’t finding goods all of a sudden and various buttons and boxes had disappeared. As a result, the message conversation with support also disapp... See more

I had seen some negative reviews from social media, especially when it comes to cancelling to avoid the auto renew. However, I didn’t think they could all be true, could they? Like previous reviews... See more

What a shame I loved the old app and feel there is nothing out there now to keep me on track with my food intake. The new app feels far too detached and ai controlled and not personified anymore plus... See more

Very disappointing service. Chat bots galore. Very few humans. Unfortunately a family bereavement was a terrible start to our 12 months. No option given to put the account on pause. Asked to speak to... See more

Really unimpressed with Zoe, their app has always been a bit flaky, but just about manageable. But as things are tight we decided to cancel my husbands membership as he wasnt using it and keep mine. H... See more

So much promise, too little function. I joined the ZOE program having watched the benefits my wife found with it. However she has the previous App and that is so much more functional than the new o... See more

Most of the information from the AI assistant was good but it seemed so keen to please that it wouldn’t definitively say “no - your recipes won’t be available straight away”. So we went round the bloc... See more

Zoe is a global leader and well worth investing in if feasible. The tests are superb and the guidance very credible. However there are a few inconsistencies that would need clearing for 5 stars.... See more

We use zoe for the recipes and they have taken off their recipes since the upgrade of their app. Since it is 2 of us £20 a month for nothing is egregious. We don’t find the food diary useful for monit... See more

This has been an extremely interesting insight into my health and nutritional choices. I did pay an awful lot (£479 + 12mths £9.99 subscription), this does include a gut microbiome retest. Whilst I... See more

I was an early member and thought it was great, made a big positive difference to my diet and health. I rejoined to get another gut check, but the App is disappointing! It’s been gamified with irritat... See more

Would highly recommend this to everyone. Amazing analysis of good and bad bacteria and how our blood sugars react to food. Had such an amazing journey with Zoe from Covid research to this. Recently di... See more

Awful customer service, no phone number, don't answer messages on app, been trying to cancel my membership but they are just ignoring me. No typical chat with an agent, messages aren't looked at for... See more

There was a bit recently where we just had to trust the science, like believing in fairies or manifesting a boyfriend from the universe. ZOE puts proper real science to nutrition and explains simply w... See more

Hugely impressed with Zoe, and the new App. It is really helping me make healthier eating choices and gives me excellent nutrition feedback that is unique to my body. I am already noticing changes i... See more

So far, so good. Just starting Zoe. Test kit arrived within stated time period. Doing the tests today was fine and straightforward. Setting up yesterday I had some issues with linking the Libre app r... See more

Best thing I ever did - totally changed my thinking around food. I loved the prompts in the first edition as it kept me focussed. As you complete this, the interactive activities reduce which means yo... See more