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Zoralia Reviews 25

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TrustScore 2 out of 5

2.0

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2.0

Poor

TrustScore 2 out of 5

25 reviews

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1-star

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Avoid this website, shady business.

Avoid this website. Ordered a rechargeable, dimmable light and after many weeks waiting, a different light arrived which is not recharge and has to be wired in. The product did not match the description on the site.

I am now forced to shell out expensive international shipping fees to return the light back to China where this business is based in, in order to receive a full refund.

December 17, 2025
Unprompted review
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Reply from Zoralia

Hello,

We’re very sorry to hear about your experience and understand how frustrating it must have been to receive an item that didn’t match the description.

We’d like to review this case properly and check the details of your order. Please contact us directly and provide your order number and the email address used when placing the order, so we can look into this and assist you further.

Thank you for bringing this to our attention.

Kind regards,
Team Zoralia

Rated 4 out of 5 stars

Stylish, “room making” products

I ordered a dinner table overhead light. The product is stylish and is a statement piece for the room.

The customer service was excellent and I would recommend this product.

January 17, 2026
Unprompted review
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Reply from Zoralia

Hello James,

Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you’re happy with the design of your light and that it’s become a statement piece in your room.

We also truly appreciate your recommendation and support.

Kind regards,
Team Zoralia

Rated 5 out of 5 stars

Great customer service and beautiful design

I had some technical issues with a lamp, but customer service helped me immediately. The response was very fast, transparent, and extremely friendly. The issue was resolved without any hassle. Can’t thank the team enough.
Ordering, payment, and delivery all went smoothly. The lamp was securely packaged and arrived in perfect condition.
I also want to mention that I absolutely love the design of the lamp, it looks beautiful, and modern. The quality is exactly what I was looking for. Overall, a very positive experience. I’m completely satisfied and would definitely order there again. 😊

January 12, 2026
Unprompted review
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Reply from Zoralia

Hello Anna,

Thank you so much for your wonderful feedback and for taking the time to share your experience. We’re delighted to hear that our team was able to assist you quickly and that everything—from ordering to delivery—went smoothly.

It’s especially lovely to know that you’re happy with the design and quality of your lamp. Your kind words truly mean a lot to our team.

Thank you again for your support—we’d be happy to assist you again anytime 😊

Kind regards,
Team Zoralia

Rated 2 out of 5 stars

The light I bought you can tell is…

The light I bought you can tell is manufactured cheap, doesn’t come with any installation instructions with it and the ones on the website are more challenging to understand than helpful, if it wasn’t such a nightmare to take it down and put it back in the box I would send it back. I would think carefully before buying lights from here.

January 1, 2026
Unprompted review
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Reply from Zoralia

Hello Adam,

We’re very sorry to hear about your experience and understand how frustrating this must have been, especially regarding the installation instructions.

We’d like to help resolve this for you. Please check your email inbox at the address used when placing your order, as we’ve sent you a message to discuss the situation and provide an appropriate resolution.

Thank you for bringing this to our attention.

Kind regards,
Team Zoralia

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