This is what was shipped to me. I called customer service and Stephanie directed me to Avon.com. She was not helpful. I had two separate orders that arrived in two separate boxes. Neither were packed well and one box had body wash that was broken and leaked onto all of my other products. Nothing in that box was giftable. Nothing! The second box contained smaller items that were destroyed due to two big bottles of body wash rolling all over them during shipment. Even the lipstick keychain was broken during that and the boxes were destroyed. That box even had a small tube of hand cream smashed in half. Nothing was giftable in that box either. I spent 135$ on both orders. I was informed it would take 3 days for a response from the email I sent with pictures. My rep has been retired from Avon for two years and wasn’t much help. I am frustrated because these were Christmas gifts. I have yet to see what Avon plans to do about this, but waiting 3 days for a response is awful. Christmas is around the corner and I spent 135$ of Christmas budget on two boxes that looked like they came straight from a nasty dumpster!