Avon Reviews 206

I trusted Avon products for years then new ownership destroyed the one thing I loved for hand cream. They destroyed ot first with a very horrible smell then they took it off the market. That’s it for me. I don’t use their makeup or colognes and certainly not the clothes or jewelry so I will not darken the website any longer. I tried the new lotions and they were not good. None of them.

I am writing based on my experience for the last six months
...number one my Avon rep has been canceling my order that I submit online. It's been consistent the last six months, last month she completely canceled my online order completely. I tried to order it online and have it delivered to my house and for some reason, the website would not accept my payment so I called the 1 800 number this morning 1/16/26 7:40am pacific time and the gentleman named Charles (his code SPTE438) horrible customer service wouldn't help me wouldn't let me speak to someone to help me. I had to hang up and call back to submit my order.AND if I didn't love Avon products I would not order them ever again unfortunately I love the products, but the customer service is awful.
So thankfully I finally got someone who is really really good after the fact and I guess from now on I have to just order the products directly through the 1 800 number but make sure I don't get in touch with Charles. Something needs to be done about this and there's no way to contact anyone which is why I'm writing a review here.

Buyers beware when purchasing on the Avon website. Avon offered a discount via an online " spin the wheel" for a discount. I got a text and email confirmation that the discount was valid, and I immediately made my purchase. However, at checkout I was unable to apply it. I contacted Avon and the rep stated that the offer had expired. Nowhere on the offer did it have an expiration date . The agent was unwilling to apply the small 15% discount even though it was Avon's misleading offer that I followed.

Don't order from their website its absolute trash. If you make 1 mistake you can't change or cancel anything. Customer service was not helpful and told me it was my fault.

This is what was shipped to me. I called customer service and Stephanie directed me to Avon.com. She was not helpful. I had two separate orders that arrived in two separate boxes. Neither were packed well and one box had body wash that was broken and leaked onto all of my other products. Nothing in that box was giftable. Nothing! The second box contained smaller items that were destroyed due to two big bottles of body wash rolling all over them during shipment. Even the lipstick keychain was broken during that and the boxes were destroyed. That box even had a small tube of hand cream smashed in half. Nothing was giftable in that box either. I spent 135$ on both orders. I was informed it would take 3 days for a response from the email I sent with pictures. My rep has been retired from Avon for two years and wasn’t much help. I am frustrated because these were Christmas gifts. I have yet to see what Avon plans to do about this, but waiting 3 days for a response is awful. Christmas is around the corner and I spent 135$ of Christmas budget on two boxes that looked like they came straight from a nasty dumpster!

bought a cream from the Avon brand (the phytoceramides one) and had a very nasty rash and irritation. Te label said it is dermatologically tested. I don't think it was tested for all types of skin. I do not recommend their cream.

Worse time dealing with this company. Placed an order (and charged my account) one moth ago and no product. UPS Tracking just keeps advancing another day.
Called customer service after waiting for 1 hour on the phone and told I couldn’t get a refund for another week. Week has gone by and now I have to call and wait up to 1 he 45 mins! Who has that kind of time. I emailed and just getting a return email product is on the way!

Never Again!!!

Terrible customer service people that are nasty when talking to the customer! Too long of a wait time to have your items shipped and delivered..Can buy the same items on Amazon for cheaper and faster delivery!

ordered product. didnt ship. it said it shipped - STILL in warehouse. label has been created. im out of product. called customer service. its an upgrade. i wanted to cancel they wouldnt let me cancel. i am out 40 and no product. if they had told me before i ordered i would have gone to walgreens. NEVER AGAIN!

If I could give it 0 stars I would. My order has been placed for 2 weeks now and so far I've gotten two delay delivery notifications. When I spoke with customer service, they said it was due to them upgrading their warehouse but had no other information. I asked to speak with a manager and he wasn't of any help either. They don't let you cancel your order, even though it hasn't yet reached the UPS sending center they're horrible company with horrible customer service. I would not waste one cent on this company!

I had a parcel that was supposed to have been delivered to my friend,however it was delivered to the nect street and they are saying they never got it.so evri have basically called me a lier as there courier wastracked "in the area".now avon is not answering,phone,messenger,whatsapp.im so angry.

Avon doesn't care about anything, and it doesn't care about the comments here either.

There is an issue with my package UPS is stating there was incomplete/missing shipping information on my package so it will be returned to AVON. I reached out to see why and what can be done about it. Mike's answers were short, rude and condescending. I explained what UPS said and asked if there was a contact I could speak with and their response was "Sure, you can contact UPS." I have worked customer service, as well as trained staff in customer service (DSM for over a decade) They either need extra training in how to speak to customers or they need to find a new job that does not have direct contact with people.

Prices are double of what they use to be. Thought I was getting a 15% discount when I ordered but I found out that wasn’t the case which was the only reason I ordered, which was because of the discount.Contact Avon and they gave me a company spill about pricing and blah blah. Lost a customer.

Purchased an order from Avon online prior to my submitting I changed my address. Once I submitted the order it reverit back to the old address so the order shipped to the wrong address and yes I did save it. Avon offers no assistance on fixing their website issues and I was unable to redirect it from the delivery carrier. Avon told me to wait until the delivery was made and call them back but unfortunately when I did that they told me to wait another (2) days. HORRIBLE CUSTOMR SERVICE

I've been buying Mens Black suede Aftershave for more than Ten years. And in My consumer Opinion' Best are these!!! Black suede Sport, Black suede Hot, Black suede Essential, and the Recently New Good addition of Black suede Charm... Why not make them all Best available together to buy ???

My name is Daniel, I wanted to leave a review on the item I purchased.. I bought the moisture therapy roll on stick.. this stuff was a joke. I paid 15.65 for 0.63 oz i didn't realize it was so small of a product that lasted one day. I just used it on my legs and it practically evaporated. It was like baby oil in stick form. Ten minutes after using it, I had to reapply because my legs were still dry...

I have ordered and used the Moisturizing Eye Makeup Remover lotion several times in the past and loved it. Am so disappointed in the crap Avon sells now. Not at all the same. The old version was creamy and removed even waterproof makeup easily and completely. The new version is much thinner and does a very poor job of removing eye makeup. Won’t ever buy again.

I made a mistake and ordered 2 of a product when I wanted 3 to get a free shipping offer. I called shortly after realizing that I made a mistake. I asked them to please add another one of the product to get the free shipping. They said no changes can be made after ordering. I've been a customer for over 50 years. But never again, Avon!

Purchased Foot Works Total Pedicure Kit when I received it was of poor quality Clppers were not a clean cut and left jagged edges When I asked for refund they said I would have to return used item at my expense When I tried to return t said non returnable item Talk about a run around Anyway I will absorb the $10 loss But really rethinking any future purchases since they DO NOT stand behind their products Save your money I purchased better clippers at Dollar store!