Cancellation requires a forced sales call – unacceptable practice. Also: customer service is abysmal
We decided to cancel Cin7 after paying roughly $10,000 per year for the software.
The problem is not the cancellation itself, but the process. Cin7 attempted to force a call as a prerequisite to cancelling the subscription, despite clear written notice from the business owner and final decision-maker. This feels like a retention tactic designed to create friction and delay rather than a legitimate contractual requirement.
As a business customer, my time is valuable. Requiring a call after a clear written cancellation request is unnecessary, disrespectful, and borderline abusive. A decision to cancel is final; a call does not change that.
If you are considering Cin7, be aware that offboarding is not frictionless and may involve pressure tactics at the end of the relationship. Software vendors should be judged not only by how they onboard customers, but by how they let them leave.
Reply from Cin7 Core
Thank you for your feedback. We want to clarify that our cancellation policy and exit calls are designed to enhance our service, and are not meant to create friction. These calls allow us to gather valuable feedback, ensuring we can improve for our current users, while also providing essential support during transitions; helping businesses secure the right data and information, whether moving to another software provider or closing down their business. Importantly, attendance at the exit call is not mandatory; your cancellation is processed regardless of your participation, in line with our policy. We appreciate your understanding and are here to support you - and apologize for any inconvenience this may have caused you.