This is very disappointing that as someone who uses your services often, I have to pay $7 for a payment that did not go through one single time, not that they even tried charging it twice, but one single failure is enough to incur a $7 charge, regardless of the installment amount?

1¢, a dollar, two dollars. It doesn't matter, Sezzle is ready to pounce to reap in $7 every chance they get?


Even though I purchased your subscription which apparently gives me priority services, I have to go back and forth with customer support to remove a fee that was erected in the same moment the payment failed despite me trying to push the payment through.


This is not a fee that is added on after a day, or a week, but the same exact moment Sezzle processes the payment, if everything doesn't happen accordingly, without even investigating they automatically tack on a fee more than half the price of the Premium subscription?

This is ludicrous, greedy, and shameless. This is not the behavior of a company which values it's customers, or even a company that at least values the customers who spend a lot of money on them. Because who would continue to do business after such treatment?

Everything Sezzle does is final, which speaks to their wishes of customer satisfaction. Support is repetitive, because you will be talking to a person trained to recite the FAQ with an inability to do absolutely anything useful. Even their supervisors will drag you across the field to accomplish just one simple end, an effort to discourage you entirely.

After multiple responses with support, this is what they say to me: "A failed payment fee is incurred as soon as the scheduled payment fails to process and will not be waived, even if the failed payment is fixed immediately. As detailed in your loan agreement (“Truth in Lending Disclosure”), linked below each Sezzle order."



EDIT: Despite Sezzle's response below, rest assured they did not help me with anything nor send any further messages. Contacting them will only have them copy and pasting the same information.