Sezzle Reviews 15,603

Kendrick is amazing - soooo very helpful. Sezzle needs more employees like Kendrick !!!!!

Marcus was absolutely amazing and dedicated to making sure my concerns were addressed and problems fixed!

Sezzle has become terrible! At first they were my go to because of store selection, low fees and did not report to credit unless you signed up to do so. Lately I feel I’m being nickled and dimed unless I sign up for one of the pay anywhere plans. This last experience is pretty much my last straw. Not to mention, the late fees are excessive and how is that they charge your card on file but won’t allow you to make payments unless you load $30 minimum everytime or use a bank account.
I have reached out regarding a courtesy waive and still no response. It has been over 4 days. Why offer a chat or online submission if you’re not going to respond??? I hate to but I believe this is a good time to close my account.

They waived my late fee for me so I can continue my payments. I appreciated the help. They replied fast

So I reached out to sezzle expecting that no one was going to help. And still I tried but to my disbelief they listened and helped me exponentially. Will forever be a user of this app and will recommend it to those I love.

They went to my account and took a payment the same day they claim that I defaulted they say you have a 24 hours to meet your deadline I didn’t have that option and plus they take forever to the increase your account then when I report them to the Better Business Bureau then that’s when they wanna up my account to $500. That’s why I I try not to use there, but I try to update my points by using them and I get punished by them going to my account and lying and said that I had a grace period but they had already won the count the same day I had the grace period. Make that make sense shaking my head. Sezzle sucks.

I will say this. CALL if you need assistance and you will receive the best care you could ask for. They WILL continue through email but the only flaw with their service is that you cannot exit their chats or verification pages without having to start all over. Which would put you reexplaining yourself all over again and may get you different answers. So start with a call and go from there. Even though my issue a month to resolve they stayed with me through every step after I finally called them. The company itself? Well, let's just say that its worth the month long headache to solve my issue (which was a big issue and not the fault of either party) but I love this pay in 4 company so much I stuck with it. Because I personally feel its the best one. With the progression rewards and the pay anywhere abilities I really do think this is the way to go. And the ability to reschedule payments with such ease for those last minute life emergencies really makes Sezzle stand out.

I've been using Sezzle for almost 2 years. This is the second time in the past 2 weeks that they have taken a payment late and charged me a late fee. I even tried to pay the payment a day earlier and did not have the option to do this. I have one more payment to pay and I will be deleting the app and will not use it again. There is no excuse for taking payments late and then charging for the late fee when the money is in the account, but not being drafted on the payment date as scheduled with buy now pay later.

Yet again, ugh 😡😡

I had two payments marked as “failed” solely because my card number changed. The balance was fully paid, and this was a technical issue—not a lack of funds or responsibility on my part.

I contacted support immediately and explained the situation clearly.

The response I received was a generic “we can’t do anything,” with no effort to review the account context or address an obvious system-related problem.

If customer support cannot resolve clear, documented technical errors, it raises serious questions about its purpose. This experience felt dismissive and unfair, especially as a customer who paid everything off in good faith.

Extremely disappointing.

A while back I tried to use Sezzle for an Uber ride.
It was a ride with a stop then back to where we started.
Goober, I mean Uber for NO REASON AT ALL ends the ride at the end of the street. RIDICULOUS but Uber is RIDICULOUS.
ANYHOW...I get out and go home AFTER paying for the 6 dollar block long ride on my own (in full) with my debit card.

Tell Sezzle I did NOT USE ANY SPENDING POWER.
Silly name but that's what they call your credit line.

They have (for months now) tried to take payments for a ride I NEVER TOOK.

THIEVES and OF COURSE I stopped that particular debit card.

BEWARE OF SEZZLE....THEY ARE NOT HONEST OR REASONABLE

I had an issue with payment which I been having often. After reaching out to the live agents each agent where always nice and helpful in resolving the issue. Thanks Sezzle agents 😊 I recommend Sezzle to everyone 😊

My experience with Zane, was something AI could never do and even made up for the two coworkers of his that gave up on a loyal customer because it took someone who could recognize that I needed help and could go above and beyond to make customers like myself feel heard and taken care of. The other two coworkers were very nice don’t get me wrong but Zane is the X factor that can really lead a team to making the customer experience one of a kind regardless of the challenge. Sezzle, you are lucky to have this young lad people like this are simply not replaceable and should be affirmed for simply being a great human being. Keep it up, I hope Sezzle takes care of you if not you would have a position at my company without a doubt. Friday night is important for a lot of people and sometimes that can be the difference from the 2 employees who told me there is “no solution” and that 1 employee who choose to put however much he’s making aside or whatever plans he had after work to simply be himself and lead such a positive experience that really made my frustation result in gratitude. Thanks brothaaaa-man - $ is needed by all but $ isn’t more valuable then the values that make your life and company simply limitless. ⭐️⭐️⭐️⭐️⭐️

This is very disappointing that as someone who uses your services often, I have to pay $7 for a payment that did not go through one single time, not that they even tried charging it twice, but one single failure is enough to incur a $7 charge, regardless of the installment amount?

1¢, a dollar, two dollars. It doesn't matter, Sezzle is ready to pounce to reap in $7 every chance they get?

Even though I purchased your subscription which apparently gives me priority services, I have to go back and forth with customer support to remove a fee that was erected in the same moment the payment failed despite me trying to push the payment through.

This is not a fee that is added on after a day, or a week, but the same exact moment Sezzle processes the payment, if everything doesn't happen accordingly, without even investigating they automatically tack on a fee more than half the price of the Premium subscription?

This is ludicrous, greedy, and shameless. This is not the behavior of a company which values it's customers, or even a company that at least values the customers who spend a lot of money on them. Because who would continue to do business after such treatment?

Everything Sezzle does is final, which speaks to their wishes of customer satisfaction. Support is repetitive, because you will be talking to a person trained to recite the FAQ with an inability to do absolutely anything useful. Even their supervisors will drag you across the field to accomplish just one simple end, an effort to discourage you entirely.

After multiple responses with support, this is what they say to me: "A failed payment fee is incurred as soon as the scheduled payment fails to process and will not be waived, even if the failed payment is fixed immediately. As detailed in your loan agreement (“Truth in Lending Disclosure”), linked below each Sezzle order."

EDIT: Despite Sezzle's response below, rest assured they did not help me with anything nor send any further messages. Contacting them will only have them copy and pasting the same information.

I have contacted sezzle numerous times and got no where. They refuse to refund any money and just keep saying contact merchant when there is no way to contact them. I was told this company was a fraud and scam and now I am starting to see that. Klarna and affrim are better ways to go. Why is it so hard to refund a hard working citizens money instead of keeping and stealing their money just because sezzle rather steal then to give back what is rightfully the customers money in the first place.

I love Sezzle! They are very responsive and rewarding to committed users. The fact that you can now boost your credit with on time payments is awesome!

Sezzle was wonderful in helping me with my account when I was having trouble and solved my problem and I appreciate their helpfulness and politeness to they were terrific thank you so much. I love Sezzle

Agents like Vicky, made it easy to manage my account with Sezzle, love the flexibility in payments and I'm constantly getting powered up in my spending power. Just wish more places offered the Pay in 4! Way to go Sezzle!

DO NOT USE THIS COMPANY:
I had 2 payment methods (a credit card and my debit card) saved in my profile on Sezzle. But because I didn't mark one of the the payment methods as "default payment method", Sezzle charged me $1.99 fee on every payment on the payment plan.
Also, the 4th payment "failed" because they only attempted to charge one of the cards on file, and Sezzle charged me a $6.95 fee because one card declined the payment.
BUT AGAIN, I HAD 2 PAYMENT METHODS SAVED IN MY ACCOUNT!
Sezzle is a rip off, I do NOT recommend using them!

Customer service has always been quick to help, exceptional service.

Compared to the other big BNPL companies, Sezzle sucks. I’ve been going through the app after making a purchase, and the fees are outrageous. You can’t use a debit card for anything other than the down payment, so you either have to give Sezzle your bank account information or upload money to your Sezzle balance. Uploading money requires a minimum of $30 and costs $5.

If you don’t provide your bank information or pay the $5 to upload money, you get hit with a $2 fee for each payment taken directly from your debit card.

On top of that, I also noticed they charge a $7.50 rescheduling fee, which is bananas. All in all, the service seems scummy, and I’ll be sticking with their competitors moving forward.