Switching from Swisscom to Salt, a mistake
After nearly 30 years with Swisscom, switching to Salt was a serious mistake. I was locked into a 24-month contract without clear explanation, billed for rejected calls while abroad, charged roaming fees despite being told Europe was included, and invoiced even before my router was connected.
A “CHF 2 fix” sold in-store later turned out to quietly extend my contract by six more months.
Weak TV offering, constant upselling, and condescending customer service complete the picture.
Poor transparency, aggressive lock-ins, and questionable billing. I regret leaving Swisscom and strongly advise others to read every clause and check every invoice.
Reply from Salt Mobile
Hi, we’re sorry to hear that your experience with Salt didn’t meet your expectations and that the switch from your previous provider was disappointing. We understand how frustrating issues around contracts, roaming charges and billing transparency can be. Contract durations, roaming conditions and additional services are always defined in the contract details, but we’re happy to review your specific case if something was unclear or unexpected. If you’d like us to look into this, please feel free to contact us by email at [email protected] with your details. Kind regards, Sarah