Terminated all contracts on August 28, 2025 with proper notice—Salt confirmed, yet hit me with bogus September bills (89 CHF vs. my 34.95 CHF plan), blocked number porting to trap my son's line, and... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
scammers, do not take, they are scamming me extra months at the end of a cancellation. they will confirm your contract cancellation telephonically and then deny it the next call. Now theyre trying to... See more
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After nearly 30 years with Swisscom, switching to Salt was a serious mistake. I was locked into a 24-month contract without clear explanation, billed for rejected calls while abroad, charged roamin... See more
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Salt’s Home Internet is by far the worst I’ve ever used. The connection constantly drops, and the speed is nowhere near what they advertise. Streaming, video calls, or even browsing are nearly impossi... See more
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1. They have you sign a contract without clearly informing you that you will be bound to a two-year commitment. 2. During the contract period, they increase the price, claiming the adjustment... See more
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I took a prepaid with post mobile.ch which is salt broadband Internet n let me tell u to never try...internet is slower than anything you could imagine...ir has been one month that i am calling for so... See more
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They call you every year to make you renew with the treat of increasing prices. Then one day my internet stopped working and was impossible to make them send me a technic to fix it. Imagine you do hom... See more
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Called in to get help as I misunderstood stuff in my contract. Customer service continously tried to upsell without handling my request. Did not want to really help. As I result, I will cancel my cont... See more
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Worst customer support & bad quality internet even for the most expensive subscription. Constantly getting outages and low down/uploads and if you wanna talk to a supporter you gotta wait in the crap... See more
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The fastest way to reach Salt service is writing reviews in Trustpilot, therefore I write here in hope that one day there will be an improvement in their services and CX. I doubt it, but lets see. T... See more
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Before I bought salt, I researched and did findings . Yesterday I bought Satl S60 ProThe features on the phone absolutely meets my criteria and my work . The phone is awesome. I love the heavy-duty... See more
Since May 2025, to pay the bills online via Credit card as usual SALT add nearly 1 CHF additional to the bill. That is a fraud and SALT generate Millions (considering the numbers of customers). Hence,... See more
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Salt consciously misleads its long-term customers. I have been a loyal customer for over 8 years, with two mobile phones and Salt Home. Recently, I was offered the Europe XXL plan over the phone f... See more
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Complete scam. Even though I stopped with the contract process, they somehow made a contract without my consent and started sending me invoices. Their customer service says totally wrong stuff and... See more
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I was really happy wit Salt however they put me in a bundle called Europe XXL and all of a sudden I lost most of the coutries from a previous subscription. It is almost impossible to get the whole Eur... See more
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After many years with this company i can assure you that this is the worst mobile provider in CH. They will always try to find a way to overcharge you for whatever reason… payment method so more comp... See more
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I have been with Salt since I had my first mobile phone, so almost 20 years. Moving to a different country I got told that I could terminate my contract anytime they receive the confirmation that I ha... See more
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When I quit the tv and internet bill because I am moving abroad, I agreed via phone that from end of May I don’t need internet anymore. They didn’t tell me I still have to pay an additional month (whe... See more
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I would give 0 stars if I could. Terrible customer service. Instead of listening to your concerns and requests, the staff seems trained only to push sales. A Salt representative gave me an... See more
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The salesmanager in the call told me in the new offer I would've had minutes in EU included for free... So I called my family in Italy. What happened later? They sent me an invoice of almost 400 C... See more
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If you have an opportunity, just get rid of them. I had to move to another country, but unfortunately I still have a contract with this disgusting company. Even if I don't even use their idiot service... See more
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Would pick zero stars if it’d be possible. Huge issues with incorrectly displayed number (not the swiss one we pay for, but romanian, french, bulgarian etc.) when calling abroad while paying fo... See more
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I am with Salt since I moved to Switzerland, more than 3 years ago. I activate a new mobile number and, for the record, the mobile network does not really suck, as many people on the internet are com... See more
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Salt has been the worst telecom experience I’ve ever had. Even in Zurich, their coverage is not that good. I started with a prepaid plan, but after a few months, they pressured me into a two-year... See more
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Very bad mobile service. I live close to a big city and my antenna is overloaded, leading to low speed even with a 5G connection and often during the day there are sudden unpredictable disconnections... See more
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I was a loyal Salt customer for over 8 years. Last year, I had to leave Switzerland involuntarily because my residence permit expired. I immediately contacted Salt to ask if I could freeze or down... See more
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Fees that have no sense whatsoever, I wanted to move back to my home country and they are asking for 100 chf fee, not to mention if you are late with the payment, the remainder is another 50 CHF. Thei... See more
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DO NOT USE SALT! Especially do not pay for the "care" insurance. I paid 20chf/month for 6 years and when my phone got stolen they would not replace it. Terrible terrible customer service. I spent over... See more
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The connection is OK. The service is bad and shop employees unfriendly. I asked for a confirmation for a service and non, not on the help line and less in the shop was willing to confirm. "Trust me"... See more
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They will prolong your contract without asking and lie about the fees. I subscribed to a 24.99 CHF/month plan with an additional payment of 40 CHF/month for the mobile phone for 2 years. However, in m... See more
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Slow provider of fast internet. The salt was extreamly late in delivering my internet connection after 10 days from contract start the internet does not work. When the contract was signed i was ens... See more
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SALT gets everyone stuck with the 24 months contracts and do not even have the best Packages and services. Have been a client but totally regret now. To terminate the contract they require full... See more
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They just gave me a penalty for nothing. They made a stupid payment system and counted my payment for the next month (from their hot-line explanation). It was paid with their my.salt portal and you j... See more
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Please do not use this service. I terminated my contract on 24 January 2025, effective 25 August 2025, because Salt is simply more expensive than other providers. During this time, I was calle... See more
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UPDATE Shortly after my review Salt managed to activate the connection, and it is working very well. They also offered a deduction on the next invoice due to the inconvenience. Therefore I upgrade... See more
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My phone got stolen in the abroad, i am strugling to block my sim card last to days, noone really in charge, application and web page doesn’t proceed. Horrible regulation and consideration.
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They took over my Internet connection at the Central from a different provider without telling me or the provider. After a week it's still not disconnected and I am still waiting without Internet. Eve... See more
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Cheaters and thieves. My mother purchased a sim for 1 month while she was in Switzerland. After that they kept her subscription alive, and when they asked her for money she wrote to cancel the subsc... See more
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After many years with this company i can assure you that this is the worst mobile provider in CH. They will always try to find a way to overcharge you for whatever reason. Very sharky behavior to mil... See more
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Horrible customer service. Simple case - try to exercise my right for 14 days withdrawal for the contract, if it was signed through Salt call service sales. Salt is ignoring the request, telling me... See more
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I have received a confirmation that my subscription has been changed yet the old subscription is still valid. I have been waiting on the line for ages and nobody knows how to help. Call back service m... See more
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The first day we switched to salt, we had no more internet and the switch in the glass fibre was a complete failure. Calls to their technical customer representative consistently took more than 30 min... See more
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After canceling my subscription with salt, they sent me a final reminder for payment with an additional 30 CHF fee even though I had already paid the invoice. Their customer support is simply appall... See more
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I purchased an additional account as a mistake because the website does not explain that the 2nd account was only for new customers and for 2nd line. I called the customer service and although the gu... See more
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Company details
Written by the company
Salt is a Swiss telecommunications provider which owns and operates an extensive, high-quality mobile telecommunications network. With Start, Basic, Swiss, Europe, World, Young and Surf, Salt offers a comprehensive portfolio of personal, straightforward and efficient mobile flat rate subscriptions. At up to 1 Gbps and no extra costs, Salt customers can surf on the fastest available internet connection (4G+) –without any speed limitation. Salt’s ultra-fast 4G+ network covers over 55% of the Swiss population and its 4G network covers even 99%.Thanks to its ultrafast broadband solution called Salt Home, Salt provides a unique triple play service, which for the first time in Switzerland takes full advantage of the optical fiber technology by means of symmetrical date transmission rates of up to 10 Gbit/s. Salt Home can be combined in an gainful way with Salt’s powerful mobile flat rate subscriptions. Salt in figures: 1,286,600 postpaid customers (as of 30.09.2020), 103Salt Stores and 4G coverage of 99% of Switzerland’s population.
Contact info
Rue du Caudray 4, 1020, Renens, Switzerland
- [email protected]
- salt.ch
1.2
Bad
5K reviews
Replied to 84% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dear Salt Customer Service Team,
Dear Salt Customer Service Team,
I am writing to share my experience with Salt’s services. While I appreciate the services offered, I have faced several issues that need attention. I have found it extremely difficult to reach customer support, and every interaction I have had has been useless, never resolving any of my problems. I have also experienced unexpected charges and difficulties when trying to cancel services, and being locked into a 24-month contract without clear communication has been frustrating. In addition, the general quality of your internet service is very poor, with slow speeds and unreliable connections in many areas. Even after terminating my contract, I continued to receive bills, which caused unnecessary stress and confusion.
Given these experiences, I cannot recommend Salt’s services. I hope this feedback can be used to improve the experience for future customers. I would appreciate any guidance on resolving the outstanding issues related to my account.
Thank you for your attention to these matters.
February 12, 2026
Unprompted review
The worst operator in Switzerland
We opened a phone number with the Surf unlimited tariff. We mistakenly provided the wrong document and were unable to complete the online identification process, so we decided to do it by mail. The post office refused to issue the document because it was mixed up. We called Salt to ask what we should do. The operator said that he had created a request and we just had to wait. We waited a week, but there was no response. We called again and were told, "I will create a request," but were asked to send a valid document. Another week of silence passed, we called, and the response was, "We cannot open your document, please send it again." We waited a whole week to hear this. Why didn't anyone respond? What if I hadn't called? Because of this success and the coldness of the operators, our tariff was postponed for two months, for which we paid, even though we didn't have a SIM card.
We decided to close the number, and the operator spent half an hour pestering us with discounts and other offers. It was awful. We agreed to close the number on January 21 (the closing date was December 15, 2025).
We breathed a sigh of relief until we received a bill for 226 francs in January for early termination of the contract. The contract states that it is valid for at least one month, which was complied with. We had to call again and ask for clarification. The operator confirmed that it was a mistake and submitted a request. Salt deducted 206 francs, saying, "This is a gesture of goodwill." No, you tried to impose a penalty on us without justification. All the conditions were met, and you had to admit your mistake. They left 20 francs to be paid because "you closed the number earlier than a month." Let me remind you that we called on December 15, and the operator closed the number on January 21. More than a month has passed here. These guys make money any way they can. This story has been going on for three months now, and it's just unbearable. No one kindly responds to emails, so we have to call personally, even though we have difficulty with the language.
February 12, 2026
Unprompted review
Reply from Salt Mobile
Hello Viktoria, we are very sorry to read about your experience and understand how frustrating this situation must have been. Customer satisfaction is our highest priority, and our sales and support teams are trained to communicate with customers in a respectful and professional manner. To review your case in detail and clarify the situation, we kindly ask you to contact us by email at [email protected] with the concerned number and any relevant information. We will be happy to look into this for you.
Kind regards, Sarah
They trick you into signing worse…
They trick you into signing worse contracts and then they charge you double. From "lifetime" 39 chf/ month to 109 chf/month. I'm leaving.
Plus the network is worse than Swisscom's network.
February 11, 2026
Unprompted review
Reply from Salt Mobile
Hello, we are sorry to hear that your experience with Salt did not meet your expectations. Please rest assured that your subscription costs reflect the terms agreed in your contract. Any additional charges are usually related to services not included in your plan or other applicable service fees. All your invoices are available in your online customer account as PDF files, showing full details, and can be accessed at any time. If you need any assistance or have questions about your billing, please feel free to contact us via [email protected]
with the affected number and any relevant details. We will be happy to look into this and support you. Kind regards, Sarah
scammers
scammers, do not take, they are scamming me extra months at the end of a cancellation. they will confirm your contract cancellation telephonically and then deny it the next call. Now theyre trying to scam me by pushing 1 month further the number passingto the next company. Not good at all!
February 9, 2026
Unprompted review
Reply from Salt Mobile
Hi Mattia, thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties with the contract cancellation process. To clarify, contracts with a 24-month minimum term have a 60-day notice period. In your case, you initially submitted a regular cancellation request. Subsequently, you also submitted a cancellation via a porting request. A porting request automatically counts as a new cancellation and replaces any previous one. Because this second cancellation was submitted after the 60-day notice period, the contract end date was adjusted accordingly. We understand that this can be frustrating, but these steps are based on the terms agreed to when the contract was signed. Once a new cancellation or porting request is received, the notice period is always calculated from the date of that new request. If you have any questions, we are always available at 0800 700 700 and happy to assist. We appreciate your understanding and wish you all the best. Kind regards, Sarah
Switching from Swisscom to Salt, a mistake
After nearly 30 years with Swisscom, switching to Salt was a serious mistake. I was locked into a 24-month contract without clear explanation, billed for rejected calls while abroad, charged roaming fees despite being told Europe was included, and invoiced even before my router was connected.
A “CHF 2 fix” sold in-store later turned out to quietly extend my contract by six more months.
Weak TV offering, constant upselling, and condescending customer service complete the picture.
Poor transparency, aggressive lock-ins, and questionable billing. I regret leaving Swisscom and strongly advise others to read every clause and check every invoice.
February 6, 2026
Unprompted review
Reply from Salt Mobile
Hi, we’re sorry to hear that your experience with Salt didn’t meet your expectations and that the switch from your previous provider was disappointing. We understand how frustrating issues around contracts, roaming charges and billing transparency can be. Contract durations, roaming conditions and additional services are always defined in the contract details, but we’re happy to review your specific case if something was unclear or unexpected. If you’d like us to look into this, please feel free to contact us by email at [email protected] with your details. Kind regards, Sarah
DO NOT BUY SALT!!
DO NOT BUY SALT!!! I went to the store asking for a ONE MONTH!! prepaid plan, but the salesperson pushed me into a monthly contract instead. I agreed, without being told that there is a 2-month cancellation period and that I would be forced to pay 3 months in total. This is misleading, dishonest, and unacceptable. SALT NEVER AGAIN!!!
November 13, 2025
Unprompted review
Reply from Salt Mobile
Hi Soren, thank you for your review. We’re sorry to hear that you were dissatisfied and wouldn’t recommend us. Customer satisfaction is our top priority, and our sales team is trained to interact with customers in a respectful and professional manner. We want to emphasize that it is never our intention to pressure customers, and such behavior does not reflect our advisory standards. Monthly contracts have a 30-day notice period at the end of the contract, not 60 days as you mentioned. We would also like to point out that the notice period is specified in the contract, which you have read and signed. The minimum contract duration for monthly contracts is therefore 1 month. If you have any questions about this, feel free to reach out to us via email at [email protected]. Best regards, Sarah
DO NOT USE SALT
DO NOT USE SALT! Especially do not pay for the "care" insurance. I paid 20chf/month for 6 years and when my phone got stolen they would not replace it. Terrible terrible customer service. I spent over 24,000 Chf in 6 years with salt between myself and my partner and this is the outcome.
February 5, 2026
Unprompted review
Reply from Salt Mobile
Hello, we are sorry to hear that you had a negative experience.
Please note that theft is covered under the Care Premium insurance. In general, a claim is only rejected if certain requirements, which are part of the contractual terms and conditions, are not met or if there has been a breach of these conditions. We kindly invite you to send us the affected number, a description of the issue and any additional relevant information by e-mail to [email protected], so that we can review your case in detail. Best regards, Sarah
To be honest I’m thinking that I’m…
To be honest I’m thinking that I’m being cheated by this company as it’s nothing like they promised.Every time I’m getting double the bill
February 4, 2026
Unprompted review
Reply from Salt Mobile
Hello Arin, thank you for your review. We are sorry to read how dissatisfied you are and that you would not recommend us. In general, additional charges only apply if services are used that are not included in the subscription, or for example if reminder fees or other service charges have been incurred. All invoices are available as PDF files in your online customer account, where you can find all the details and access them at any time. If you have any further questions in this regard, we will be happy to assist you. Kind regards, Sarah
Annoying and calls unstopable
Annoying and calls unstopable. Dont do it
November 6, 2025
Unprompted review
Reply from Salt Mobile
Hello Sebastian, we are sorry to hear that you received unwanted calls. Please send us your personal details and the number that contacted you to [email protected] so that we can deactivate these calls for you. If you are an existing customer, you can also deactivate such calls anytime in your customer account. Should you need any assistance, we are happy to help. Best regards, Sarah
Fraud
Fraud - Abzocker!
They ripped me off with the small prints. My monthly contract of about CHF 20.00 ended up to CHF 80- 120:00!
I was forced to be their custone for 2 whoke years!!!
CALLING CUSTOMER CARE BROUGHT MORE COSTS!!
Forget the abzocker!!!! Fraudster!
September 30, 2025
Unprompted review
The worse service in switzerland
They call you every year to make you renew with the treat of increasing prices. Then one day my internet stopped working and was impossible to make them send me a technic to fix it. Imagine you do home office and they are no even able to give you a deadline. At the end I had to cancelled the contract and sued them as they wanted to make me pay 3 additional months for the internet that was not working.
February 2, 2026
Unprompted review
Reply from Salt Mobile
Hello Jonathan, thank you for your review. We are sorry to hear that you are dissatisfied. We only call our customers to offer contract renewal options if they have consented to this in their account settings. Of course, you are under no obligation to accept these offers, and we are sorry that this was perceived as a threat. Our aim is simply to make customers aware that the promotional discount may expire, and the full subscription price will apply if the contract is not cancelled in time. If you no longer wish to receive marketing calls, you can easily deactivate them at any time in your account. We are also sorry to hear that you experienced issues with your home internet. Our team always strives to resolve every issue in the best and most efficient way possible. If there is anything else we can assist you with, we are happy to help. Kind regards, Sarah
Worst provider ever
Worst provider ever. There is a reason why they are the cheapest and in the end you might end up paying more than the other providers. To be avoided at all costs.
January 30, 2026
Unprompted review
Reply from Salt Mobile
Hello Loïc, thank you for your review. We are sorry to hear that you are dissatisfied. Could you please let us know what your concerns are? If there is anything we can assist you with, we are happy to help via email at [email protected]. Best regards, Sarah
Very bad mobile service
Very bad mobile service. I live close to a big city and my antenna is overloaded, leading to low speed even with a 5G connection and often during the day there are sudden unpredictable disconnections that can last for minutes. I often complained with the first level support and they were clueless in figuring out that the issues was with their quality of service. Only pressing for a technical support finally made them admit it was their issue and no solution was possible even if this issue dragged on for more than one year. Avoid this company if you need mobile connection, you pay a service they cannot deliver.
January 16, 2026
Unprompted review
Reply from Salt Mobile
Hello Alberto, thanks for your review. We are very sorry to hear about your experience and understand how frustrating it is when the connection does not meet expectations. A reliable network is essential, and we take your feedback seriously. We continuously invest in improving and expanding our network to provide the best possible service at competitive prices. However, in certain areas, temporary limitations or disruptions can unfortunately still occur. Over recent years, including this year, our network has been recognised several times for its strong performance. Most recently, Salt improved by 20 points year on year, reaching 972 out of 1,000 points, the highest increase among national operators in Switzerland. This reflects our ongoing efforts in network modernisation and the expansion of our 5G infrastructure. We regret that this was not your experience and sincerely hope to have the opportunity to welcome you back as a customer in the future. Kind regards, Sarah
The worst company and customer…
The worst company and customer experience I've ever experienced.
January 19, 2026
Unprompted review
Reply from Salt Mobile
Hello, thank you for taking the time to share your experience with us. We are sorry to hear that it was negative and that you were dissatisfied with our service. This is, of course, not in line with our standards or the values we stand for. The satisfaction of our customers is our highest priority, and it was never our intention to cause you any frustration. We would be happy to review your issue together. Please send us your details along with a description of the matter to [email protected]. Kind regards, Sarah
New Customer: Bad Experience (Salt Home)
UPDATE
Shortly after my review Salt managed to activate the connection, and it is working very well. They also offered a deduction on the next invoice due to the inconvenience.
Therefore I upgrade the rating, still encouraging them to achieve a shorter resolution time for this kind of issues.
After 20+ years with another provider, I switched to Salt fibre (Salt Home) based on several friends' recommendation. I started the connection on Jan 13 and it did not work, apparently due to a problem in the line. The Cablex technician confirmed everything is fine in the house and indicated that further checks in the distribution "boxes" was needed. After almost a week the connection is still not working, and the Salt support advisors are not able to provide clear information on the status and on when the solution should be expected. I also filed a complaint (ref. 27114735) to which I have not yet received feedback.
January 19, 2026
Unprompted review
Reply from Salt Mobile
Hello Alberto, thank you for your review. We are sorry to hear that your experience with us started negatively. Your issue was reported to us on 13/01/2026 and was resolved on 19/01/2026.
We understand how important it is nowadays to have a stable connection at all times. Please be assured that our teams are highly committed to handling every request efficiently and in a solution-oriented manner. As an on-site intervention was required in your case, we were also dependent on our partner and their processing times. We are grateful for your feedback, as it helps us to continuously improve our services, and we are all the more pleased that your issue has now been resolved. It is great to hear that your friends recommended our service and that, after so many years, you decided to choose us as your new provider. Thank you for your trust. We wish you a pleasant day. Kind regards, Sarah
Choose any other provider
Choose any other provider - If I could rate them lower I would.
Initially everything seemed fine, I signed up my partner and I to a contract each, she was living and working in the country and I would be visiting back and forth.
My partner had a Europe xl contract and I had a Europe data package.
As we had invested in the Europe packages we excepted the services to work well when we travelled to and from.
However when we used the phones abroad, the data never worked, you couldn’t load any web pages or even send messages with WhatsApp. Useless and a complete waste of money.
Nevertheless we persisted with the useless phones because we were tied to the contract.
My partner and I are now leaving the country permanently due to personal circumstances and are trying to cancel the contracts. We were originally told we would be able to cancel them if we were to leave the country with no issues, however it has been anything but.
We visited the store initially thinking it would be the easiest solution as I was only able to visit for a short time, but they pass you a business card with phone number to call and send you away.
We tried the number which is only open during the week, however it is closed due to the Christmas holidays.
I have then called from the UK, I had to sit on hold for 15 minutes before I was through to someone, all of this time being charged to my next bill.
Once I was through to the operator I explained my situation, where they then put me through to another team focused on contracts as though she was part of the cancellation team she wasn’t a specialist.
I had to explain myself again only to be told I would have to pay the full cost of my cancellation as I did not have the papers to say I was leaving the country.
I then received the cancellation email with a link hidden in the text, taking me ti a web page, where I can cancel without the full contract term but a cancellation fee instead.
All of which goes against my original information that I had from the store.
As it stands I am waiting for the final cost to cancel, but poor customer service, very average phone service and an expensive mistake ever considering them.
Whatever you do - choose a different provider…
January 16, 2026
Unprompted review
Reply from Salt Mobile
Hello William, thank you for taking the time to share your feedback. We regret to hear that you feel dissatisfied. As already mentioned in our response to your partner’s review, we would like to clarify a few points to ensure the situation is understood correctly. As you mentioned yourself, both you and your partner entered into a contract with us, each with a minimum contractual term of 24 months. Your partner’s subscription was based on the Europe XL price plan, while yours was based on a Europe Data price plan. However, both were full subscriptions governed by a contract; the difference lies solely in the price plans, not in the contractual commitment. By entering into these agreements, a 24-month minimum term was agreed. From a contractual perspective, the decision to relocate is considered a unilateral decision. As a result, an early termination does not automatically end the contractual obligations, which is why early cancellation fees apply. These conditions were part of the contract accepted at the time of subscription. When submitting your cancellation request due to relocation via the dedicated online link, you were offered two options: A free cancellation at the end of the contractual term or an early cancellation on a date of your choice with a reduced fee. By offering a reduction of the contractually agreed fees, we aimed to accommodate your situation despite the circumstances. You chose this option, and your request is currently being processed by the responsible department. We wish you all the best for the future.
Kind regards, Sarah
Where does a company get the idea its…
Where does a company get the idea its ok to charge a customer to pay a bill? 1CHF every month - 12CHF a year - to pay the bill for the service that you also pay for??? The prices keep increasing - time for a change?
January 16, 2026
Unprompted review
Reply from Salt Mobile
Hello Jason, thank you for your review. We are very sorry to hear that you are dissatisfied. Over the past few years, we have significantly developed our online services to better meet the needs of our customers (Mobile App, online payments, etc.). With the introduction of payment methods such as Twint, Google Pay, Samsung Pay, and Apple Pay, the volume of instant payments made via Salt and My Account has increased considerably, resulting in additional technical processing and costs. The primary purpose of this service is to allow a quick reactivation of your subscription in case of delayed payment. To help cover these costs and continue investing in improving our services, Salt applies a flat fee of CHF 0.95 per transaction. Nevertheless, there are still several free alternatives to the charged instant payments. You can find more information on this at: https://www.salt.ch/en/mobile/bill-payment. Kind regards, Sarah
On October 11
On October 11, I applied online to Salt, but the application process was never completed. I never received any contract, terms and conditions, or any document to sign.
After receiving an email stating that I had to complete the process within 48 hours, I sent several emails explaining that I was experiencing technical issues and could not finalize the application. None of these emails were answered, so I decided not to proceed.
Despite this, Salt started sending me invoices. They began billing me without my consent, without a signed contract, and for a service I never received.
They claim that documents were sent to my address, but they were returned. Now, they are even requesting a termination fee for a contract that I never signed and a service I never used.
Although I sent multiple emails clearly explaining the situation, the last email I sent was rejected with a message saying that the email address is no longer in use. They now say that they will contact me by phone.
This is clearly fraudulent behavior.
I demand the immediate and free cancellation of a service I never received, and the cancellation of all unjustified charges.
Serap
December 30, 2025
Unprompted review
Reply from Salt Mobile
Hello Serap, thank you very much for your review. We regret to read that you are dissatisfied. According to the information available to us, you independently concluded a legally valid contract with us online on October 11, 2025. You completed all required fields in the order form and went through all steps of the ordering process until the final confirmation of the contract. Immediately thereafter, a copy of the contract was sent to you by email, together with the General Terms and Conditions, as well as a separate email requesting you to complete the ID check for identity verification.
This verification can easily be completed online by scanning your identity document and your face. We can assure you that there are currently no general issues with the ID check, and many customers are able to complete the verification without any problems. If the online identity verification does not work, it must be carried out by the postal service upon delivery of the SIM card. You were also informed about this by email. The SIM card was returned to us twice for reasons that cannot be attributed to Salt. Even if you have changed your mind, this does not release you from your contractual obligations. Therefore, as already communicated, the contract can only be terminated in accordance with the contractually agreed notice period. You were informed about this again by email today. Should you have any further questions, we will be happy to assist you. Kind regards, Sarah
Cancellation Nightmare – Unlawful 89 CHF Charges After Lawful Aug 28 Termination
Terminated all contracts on August 28, 2025 with proper notice—Salt confirmed, yet hit me with bogus September bills (89 CHF vs. my 34.95 CHF plan), blocked number porting to trap my son's line, and forced lawyer briefs just to fight their scam tactics.
Predatory delays, ignored emails, and surprise fees mirror endless complaints—pure theft exploiting expats who demand short contracts they never honor
September 30, 2025
Unprompted review
Reply from Salt Mobile
Hello Aleksander, in most cases, a discount is valid for the duration of the contract term, for example 24 months. If you terminate the contract in due time and in accordance with the notice period, you are entitled to the discount until the end of the contract term. If the contract is neither renewed nor terminated in due time, it is automatically extended on a 30-day basis, with a notice period of 60 days still applying. In this case, entitlement to the discount ends at the original contract end date, and the full subscription fee will be charged. As far as I can see, you have been in contact with the relevant department several times and have received all the relevant information in various emails. We always endeavoured to assist you with any concerns and very much regret your cancellation. Nevertheless, we hope to welcome you back as a Salt customer one day. Kind regards, Sarah
Worst customer support & bad quality…
Worst customer support & bad quality internet even for the most expensive subscription. Constantly getting outages and low down/uploads and if you wanna talk to a supporter you gotta wait in the crap line for 30-60 minutes...
horrendeous company, stay away s far as humanly possible!
December 18, 2025
Unprompted review
Reply from Salt Mobile
Hello, thank you for your feedback. We are very sorry to hear that you are so dissatisfied with our services. Customer satisfaction is very important to us, which is why we always strive to provide the highest possible quality, whether in terms of our service, value for money, or network coverage. We work hard to offer our customers the best possible experience. If you need any assistance, please do not hesitate to send us your number along with further details about your issue via email to [email protected], and we will be happy to help. We would like also to wish you happy holidays and a great start to the new year. Kind regards, Sarah
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