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The cooks did not have any white chicken available even after being asked to cook it. Kitchen area had multiple food containers on the floor, also had taco bell hot sauce packets scattered across the floor. They even tried to use empty food containers that fell on the floor to put food in and serve it to customers. So many health code violations and lazy kids working the Abbeville SC location is pathetic. After waiting 30 minutes, I got a refund and left.

It seems Tubi is turning into a Hispanic channel. Numerous ads in Spanish. What's going on? Thought English was our nation's language and P&G's playing ads in Spanish sends the message of corporate greed instead of prompting individuals to learn the language of the country they live in.

We interrupt your commercials for the show your watching. More commercials than free apps like Tubi or Roku. Get a black screen where it hangs. They advertise football games as available but you can't watch them.

Honest people who are there to help. I had a big issue with FedEx and multiple delays but with their help, our beautiful rug and runner were finally delivered.

December 26, 2023

Problem #1. We got an offer for $10.000 for our car. While filling out multitude of online forms and sending in many screen shots, they did not mention they needed photos of everyone’s driver license on the title. When we used their chat feature all we received was the same canned notification from Sabastian that we would be contacted in 24 to 48 hours. After replying to Sebastian two times over 6 days, we never got an answer. I called their customer service dept. who informed me they needed a copy of my driver’s license.
I uploaded a photo of my driver’s license and was told it will be 5 to 10 minutes to complete everything. After being on hold for 20 minutes, I was told it will be only be a few more minutes. When my hold time reached 59 minutes, the customer support person hung up on me. After a few minutes, a text message arrived asking us to sign into the website to complete the transaction.

Problem #2. The offer had been reduced from $10,000 to $7,700. Back on the phone with customer service plus a second call to their corporate office. Of course, we were placed on extended hold so they could “research this issue”. We were told our mileage which was at 39,700 had magically increased to over 69,000 miles. Apparently the odometer photo we uploaded was completely ignored. I understand people make mistakes but Carvana refused to admit they created this issue and never apologized for anything. Come on Carvana, own up to your mistake of entering false information. Were you trying to cheat me out of $2,300?

Problem #3. It took 4 calls and almost 2.5 hours on the phone (mostly on hold) to get this straightened out. We are having the car picked up and Carvana refused to wave the $40 pickup fee. I guess the frustration and wasted time they created doesn’t matter. So much for quality customer service.

Problem #4. Carvana makes it difficult to leave a review. Their Sebastian chat did not offer any help on this matter. I had to open a chat with Samantha in their customer support and asked how to leave a review on their website. I was told to do it via Google. What a SHOCK, that doesn’t work.

Now, every time I see a Carvana TV commercial stating how easy it is to use them, I will be reminded of this transaction. My advice if you use them, stay on top of everything, don’t rely on the automated Sabastian bot, be prepared to speak with their customer service reps who are very hard to understand due to their accents and broken English, are a bit rude and be placed on very long hold times while they “research the problem”.

I purchased 20 batteries that were advertised as having a 7 year shelf life. When it came time to use them after only 6 months, 6 were dead. I emailed the company twice and both were ignored. I have purchased batteries from them in the past but it appears they prefer to loose an existing customer over addressing this issue. I wanted to call them but they are too chicken to list their phone number. I also filed a complaint with e BBB.