Refused refund despite admitted service failure. BUYER BEWARE!!
I purchased the Premium package specifically for the "Unlimited Mode." The service was defective and non-functional immediately after purchase. Support actually ADMITTED in writing that their "Unlimited Mode wasn't working as expected" during my purchase window.
Despite admitting the product was broken, they refused to refund my money, citing a "virtual goods" policy. They forced "store credit" on me instead of returning my funds, even though the service I paid for did not exist at the time of purchase.
If you are a freelancer or small business, do not trust this company. If their servers break, they will keep your money and offer you useless credits you didn't ask for.
