Customer service is so slow that you can measure their response time in geological eras.
January 1, 2026
Unprompted review
Reply from Luxplus.dk
Hi Kristiyan, Thank you for your feedback.
We sincerely apologize that our response time has given you a bad experience. We are currently experiencing longer response times than usual due to high demand, but we are doing our best to respond to all inquiries as quickly as possible.
We have requested additional information regarding your case so that we can investigate it further and assist you. As soon as we have the necessary details, we will get back to you as soon as possible.
Thank you for your patience, we appreciate it. Merna, Luxplus
Got a parking fine - it could happen. However, I parked 12:30 (in 1 hr parking spot) and the fine was put 13:34... It is embarassing how bad this company is. I hope their profits go for a good cause like cancer sick patients, otherwise I wish them to get cancer so that they feel like doing something good from time to time.
Inadequate and slow customer service. Wanted to book a room that I found cheaper elsewhere so I called customer service which advised me to send an email and document the lower price. I never heard back from their inadequate customer support and the rooms got sold out. DK support is a joke. Troels was one of the not so helpful guys on their team.
+ Competitive prices - Weird payment through PayPal - Disappointing case where tires decreased in value with 200 DKK per piece 2 days after ordering. Asked them for a refund of the difference - order on GLS says not shipped, seller says tires are shipped. If I want the refund then I have to refuse the order and pay 80 DKK per tire for the return and reorder them again. That is bad customer service.
Based on above, I will trade with another tire shop next time. I will advise you to do the same.
Quick and easy setup of 5G. Speed is very good. Router capabilities for setting up a VPN flow are a bit limited though so I have to use a second router to process the traffic.
I had a weird warranty case that was not handled properly in a physical store, but after reaching out to their central customer service, Nicki was of a great help to sort everything out.
I will definitely be a returning customer...
October 21, 2023
Unprompted review
Reply from HiFi Klubben Danmark
Hi Kristian.
I'm very glad we sorted things out together and found an acceptable solution for you! It's good that you reached out to customer service, it's what we're here for 😉
Do let me know if there's ever anything else I can help you with.
They took a difficult case but their efforts so far have led to nothing. I got a partial ticket compensation from the travel agency to which this company raised a claim of 30%. They have had no feedback from the airline, yet claimed 30% of something another entity collected as a compensation based on their efforts (they also charged a fee).
It sucks to be a passenger as everybody is milking you. The airline, the travel agency and the compensation agency.
My advice: book through the airline (not travel agency), have multiple travel insurances and handle compensation cases on your own. The rest in the chain are pirates. Including this company.
June 24, 2023
Unprompted review
Reply from Flyhjælp
We apologize if there have been any misunderstandings or frustrations regarding your case. We would like to clarify that using a claim agency is a free choice for passengers, and Flyhjælp operates within the terms of our contract without going beyond its scope.
We understand that you received a partial ticket compensation from the travel agency, and it seems there has been a lack of feedback from the airline. However, we want to assure you that we pursue compensation based on our efforts and the potential entitlements under applicable laws and regulations. We apologize if the outcome of your case did not meet your expectations.
We appreciate your feedback and understand your concerns regarding various entities involved in the process, including the airline, travel agency, and compensation agency. We strive to provide the best service possible to our customers and continuously evaluate ways to improve our processes.
If you would like to discuss your case further or seek a resolution, we encourage you to contact our support team. We value your feedback and will do our best to address any issues you may have encountered.
Once again, we apologize for any inconveniences you have experienced and appreciate your feedback. We remain committed to assisting our customers in their compensation claims and are open to discussing your case further to find a suitable resolution.
I got some of my products so that is worth 1 extra star.
-1 star because the company does not handle properly SAS Eurobonus points -1 star because even after trying to resolve the issue via SAS nothing really happened -1 star because of constant delivery delays - first 1 month and then 3 months combined.
February 12, 2022
Unprompted review
Reply from Proshop a/s
Hi Kristiyan Thank you for your review. I am sorry for the delay. Regarding your question to SAS Eurobonus points. Customer service have informed you and answered your question. If you have any further questions regarding SAS Eurobonus Points. I will advise you to contact SAS directly, because they are handling this via their webshop. which transferred you to our webshop. Best Regards Proshop.dk
Hej Kristiyan Tak for din anmeldelse. Jeg glad for at høre, at du har haft en god oplevelse med vores service. Rigtig god dag. Venlig hilsen Susan, Gjensidiges Trustpilot-team
Good service. But only a limited amount of companies turning up.
March 2, 2021
Reply from 3byggetilbud.dk
Hi Kristiyan,
I'm very sorry that we only found one contractor. Every day we work on expanding our portfolio, to avoid situations like this. However, I am glad that you still had a good experience with our service, and thank you for your choice of stars.
I am here sharing my experience with the shop. Overall I am not satisfied with the service I have received.
Pricematch - They say they price match, but then they try to use any excuse not to price match. So that is dissapointing. In the end they end up conversation saying, "anyway it is a small order, so we are not going to do a discount on it" .
Delivery - it said 3 to 6 working days when I ordered. It took 6 full days plus the half a day before that. I had to call them to push them to move the order as apparently their supplier had not replied to their own order and the order was just standing in their system without any movement.
Returning of products: I ordered a number of packages and I had one package left after I finished my project. They refused to take it back as a return. That is disappointing. It is the first time when I have bought a product and it is in its original condition unpacked and the vendor refuses to accept it back which is also stated in the policy, but considering how the general market runs, I see this as bad customer service.
Regards, Kris
February 10, 2021
Unprompted review
Reply from Gulvlageret.dk
Hi
We do not have a standard price matching policy. We always look at the orders case by case. When we choose to pricematch we take all factors into consideration – including freight prices, location of the shop and so forth.
We have never written to you “anyway it is a small order, so we are not going to do a discount on it” – what we did write was that an ordre of this size, regardless of pricematching or not, would not merit a discount beyond what is already given on our webpage.
We do not take left over products back only the entire order. This is per our standard conditions which reflects the general consumer laws.
If you want a society where everybody is equal then don't support Norwegian. It is a discriminatory company!
Applied for a card, but got rejected. The only possible reason is that I am from Bulgaria, but living in DK for the last 9 years, so I fall in a different credit group. It is discriminatory to put people in a box based on where they come from. Would get a SAS card instead and will avoid flying Norwegian down the road.
Further update: my gf who is Danish, a student with a debt to her name got approved... Shame on you
