Christine Eadie

123 REG No Support No Response No Solution
We have been with 123 for a number of years, mainly fairly happily, but after the introduction of a new 2 step system of authentication, we were locked out of our account and it is causing us enormous problems as a business. As I know, many will say they are terrible in any case and we should just leave, switch providers and believe me, if we could, we would! When the new system was introduced, they denied us access to our account (even though we have been clients for many years and they still take their fees from our bank) until we provide a Council Tax Bill and a recent letter from HMRC. We are a business and pay business rates, hence we supplied a copy of a business rates bill. That is apparently unacceptable to 123, it must be a Council Tax bill. So basically a document we are never going to be able to provide. Our payroll, like any business is submitted online and we do not have recent correspondence with HMRC and nothing that shows the names of all members and our address. We are not a limited company and cannot therefore produce company registration details. Something 123 simply do not understand. Despite providing our business rates bill, copies of our bank statements, letters from our accountants, copies of supplier invoices, none were acceptable; it is a council tax bill and an HMRC letter or a Companies House registration document or nothing.
We are trying to switch providers and will do so in a heartbeat, but once again to do this we need access to our account. This is denied yet again.
I had to post a formal complaint as e mailed complaints are not allowed - by a technology company!! This formal complaint remains unanswered. I complained again formally and again no response. The only ineffectual response was an automated one to say the ticket was to be closed as we had not responded. We then complained to the Abuse Team who it seems are also unable to help us, without access to our account. My colleague has spoken to them on the phone times without number, but still we are in this ridiculous limbo. We cannot as they suggested at one point, get a key to access our account as we have to log in to our account to order one!
My colleague has asked to escalate this and speak to a Manager, but guess what.... you need to log in to your account to speak to a manager!
I am left at the moment with a brick wall and a sore head.
And one big question How do we break free from 123 Reg?? Do not use this company. The support you pay for is non-existent. What should have been a simple switch over of authentication processes has left us in this utterly ridiculous situation. if we have a problem with our service we cannot ask for support as we are locked out.I have never ever known of a business that makes it impossible for their clients to continue to use a service but also makes it impossible for the client to leave.

We have been with 123 for a number of years, mainly fairly happily, but after the introduction of a new 2 step system of authentication, we were locked out of our account and it is causing us enormous problems as a business. As I know, many will say they are terrible in any case and we should just leave, switch providers and believe me, if we could, we would! When the new system was introduced, they denied us access to our account (even though we have been clients for many years and they still take their fees from our bank) until we provide a Council Tax Bill and a recent letter from HMRC. We are a business and pay business rates, hence we supplied a copy of a business rates bill. That is apparently unacceptable to 123, it must be a Council Tax bill. So basically a document we are never going to be able to provide. Our payroll, like any business is submitted online and we do not have recent correspondence with HMRC and nothing that shows the names of all members and our address. We are not a limited company and cannot therefore produce company registration details. Something 123 simply do not understand. Despite providing our business rates bill, copies of our bank statements, letters from our accountants, copies of supplier invoices, none were acceptable; it is a council tax bill and an HMRC letter or a Companies House registration document or nothing.
We are trying to switch providers and will do so in a heartbeat, but once again to do this we need access to our account. This is denied yet again.
I had to post a formal complaint as e mailed complaints are not allowed - by a technology company!! This formal complaint remains unanswered. I complained again formally and again no response. The only ineffectual response was an automated one to say the ticket was to be closed as we had not responded. We then complained to the Abuse Team who it seems are also unable to help us, without access to our account. My colleague has spoken to them on the phone times without number, but still we are in this ridiculous limbo. We cannot as they suggested at one point, get a key to access our account as we have to log in to our account to order one!
My colleague has asked to escalate this and speak to a Manager, but guess what.... you need to log in to your account to speak to a manager!
I am left at the moment with a brick wall and a sore head.
And one big question How do we break free from 123 Reg?? Do not use this company. The support you pay for is non-existent. What should have been a simple switch over of authentication processes has left us in this utterly ridiculous situation. if we have a problem with our service we cannot ask for support as we are locked out.I have never ever known of a business that makes it impossible for their clients to continue to use a service but also makes it impossible for the client to leave.

We have been with 123 for a number of years, mainly fairly happily, but after the introduction of a new 2 step system of authentication, we were locked out of our account and it is causing us enormous problems as a business. As I know, many will say they are terrible in any case and we should just leave, switch providers and believe me, if we could, we would! When the new system was introduced, they denied us access to our account (even though we have been clients for many years and they still take their fees from our bank) until we provide a Council Tax Bill and a recent letter from HMRC. We are a business and pay business rates, hence we supplied a copy of a business rates bill. That is apparently unacceptable to 123, it must be a Council Tax bill. So basically a document we are never going to be able to provide. Our payroll, like any business is submitted online and we do not have recent correspondence with HMRC and nothing that shows the names of all members and our address. We are not a limited company and cannot therefore produce company registration details. Something 123 simply do not understand. Despite providing our business rates bill, copies of our bank statements, letters from our accountants, copies of supplier invoices, none were acceptable; it is a council tax bill and an HMRC letter or a Companies House registration document or nothing.
We are trying to switch providers and will do so in a heartbeat, but once again to do this we need access to our account. This is denied yet again.
I had to post a formal complaint as e mailed complaints are not allowed - by a technology company!! This formal complaint remains unanswered. I complained again formally and again no response. The only ineffectual response was an automated one to say the ticket was to be closed as we had not responded. We then complained to the Abuse Team who it seems are also unable to help us, without access to our account. My colleague has spoken to them on the phone times without number, but still we are in this ridiculous limbo. We cannot as they suggested at one point, get a key to access our account as we have to log in to our account to order one!
My colleague has asked to escalate this and speak to a Manager, but guess what.... you need to log in to your account to speak to a manager!
I am left at the moment with a brick wall and a sore head.
And one big question How do we break free from 123 Reg?? Do not use this company. The support you pay for is non-existent. What should have been a simple switch over of authentication processes has left us in this utterly ridiculous situation. if we have a problem with our service we cannot ask for support as we are locked out.I have never ever known of a business that makes it impossible for their clients to continue to use a service but also makes it impossible for the client to leave.

I dont think I have ever been so cross in my life. I ordered a swimming pool for my grandchildren. A large £180 3 metre pool with a pump and a cover. When a box turned up it was clearly the wrong one and was a 2 metre small pool no pump. I rang the Range as it says you need to and was told I was 59th in the queue although their website said waiting time no more than 5 minutes. I tried the local store to see if I could exchange it there but was told I could not. I rang back Customer Care to find I was 67th in the queue and here I am 2 hours and 15 minutes later still listening to hold music. I dont know if I am even in the queue any more as they stopped telling me when I reached 21st. I feel I am too long in to stop the call but how much longer can I hang on?? Absolutely appalling customer service. I shall be making a complaint to the Ombudsman for the cost of my phone bill and will be taking two disappointed grandchildren out at the weekend to buy another pool I will NEVER buy from the Range ever again. if you need something go to the store and get it and save yourself this blood boiling experience of 2 hours 30 of hold music.

I have ordered collections 4 times recently and not once has anyone arrived. I get deliveries but they cannot take the returns. Very frustrating

Last time I will ever order from them. Had ordered Burger King as a treat for my grandaughter. An hour later I got a message to say driver on way then another to say signal to driver had been lost but dont worry order will still be delivered. Shows signal lost at 19.37. messages saying order on way went on until at 20.00. In the interim an hour of calling restaurant, who say its not their problem trying to call customer service at Just Eat but you cant speak to anyone as they rtefer you back to your order, no online chat available,.Given numbers by live chat from an outside UK branch but you are given 2 options one if you are restaurant the other if you are a customer. if you are a customer you are told to go to help online and the call is cut off. Help online refers you to your order, which kept telling me it was on its way. I give up in the end and cook very disappointed grandchild a meal and when ive done it I get a message after 8pm saying my order had been delivered nearly two hours ago - at 18.37; the time they told me they had lost the driver.
last couple of orders from just eat there has been no sauce with pancakes - a burger meal missed from a large family order, and a delivery made to a neighbour in error) or they have just taken a long tiome, but this time I give up Customer service non exostent and they manage to just rip you off by leaving you nowhere to go to wherfe you can complain. . How the hell I am supposed to get a refund Ive no idea as they dont seem to have a complaints process. Just Eat - More like Just Dont Bother as you wont Eat. Very fed up and will be switching to an alternative delivery service. My advice just dont use them.

I posted before about terrible delivery service of actual flooring. Two weeks later I have still only recived 50% of the scotia I ordered and paid for and which is sent by a different delivery service to the flooring itself. Have had to buy it again from elsewhere and fitter has had to come back on a different day to finish because of it.. Multiple e mails, calls, chase ups by me and by the DX result in total silence. All I have ever had is a generic "We have received your r e mail" response. I have asked for a refund multiple times but to date nothing. .
When I originally asked for samples (for which I paid) they took over a week to arrive, so no next day delivery, but the company were quick to phone several times in the interim to see if I wanted to order. Yet they cannot answer the phone at all now it seems.Zero customer service

I ordered 36.5 sq mtrs laminate flooring 18 strips of scotia and 3 rolls of laminate.Let me say at the outset the materials themselves are excellent, good value for money and I find no fault at all with the flooring itself. But delivery is a whole different story. Although Leader tucks into its T and C's that it will be a kerbside delivery and drivers cannot go into the customer home, they dont tell you that the driver will purely unload the pallet from the lorry and will do no more. I live in a terraced house where the front door opens on to the pavement so a kerbside delivery seemed fine as I assumed it would be left outside the door or put in the porchand I could have managed fine just bringing it in slowly. But the driver from the parent company called PALLETLINE with a franchise called S and S DISTRIBUTION refused to assist other than wheeling it off of the lorry .So as a 66 year old 5ft 1 disabled female I was left with the pallet three doors along the road, wrapped in plastic and hard to cut webbing. Whilst I struggled to even unpack it let alone unload it the driver sat in his cab and watched. He wanted his lift back and so had to wait until I had unloaded it all, blocking the road as the lorry is huge and much to other drivers annoyance, which made me even more worried. I got some help from my female neighbour but it was a long process and has left me with severe back pain, a battered pair of shins and a twisted thumb. To add insult, I had not realised that when he left he dumped a very large heavy wooden pallet in the road along with all the plastic and webbing which I now have to dispose of . My neighbour hit it when parking in the dark. The beading was sent by DX. One half turned up, the other half has not despite the DX saying two tubes were delivered but on separate days so I now only have half the scotia and the fitter starts in two days. I have complained to Leader but not had any response and I cannot get hold of anyone at DX customer support. So materials great but delivery setvice absolutely appalling

Excellent service in such difficult times. Delicious food and somehow having something lovely to eat lifts the spirits. Thank you to all of the staff who are working so hard to keep us all fed

Do not use this company. I ordered a chair which was delivered in January 2016. In June 1 leg snapped clean off and a second was going. Took three weeks to get it collected and they were unable to offer a similar alternative and offered me a refund, which I accepted. Six weeks later it has still not been paid and I have reported them to the Consumer Ombudsman. E mails go unanswered, calls are not returned. Steer well clear!

I bought a cuddle chair and footstool. Pete could not have been more helpful. An all round pleasurable sales experience.