The wool, Avocado cardigan
I had inadvertently ordered two of the same kits and I had a little trouble getting the return label. Also three of my seven balls of wool , The Wool. Had joins in the wool near the beginning or end. Very disappointing as it was expensive wool.
Reply from We Are Knitters
Thank you for your feedback.
We apologize if our return process has been confusing. We would love to review your case but you nickname doesn't allow us to identify your order.
Regarding the knot you found. We make every effort to avoid knots in our skeins, although it is possible, that during the production process of our fibers, a knot has to be made. We would like you to keep in mind that without this knot, we would have to throw away huge amounts of fiber in perfect condition, which is completely contrary to our efforts to protect the environment and the reduction of waste. We hope that you understand and support us in this daily effort.
We are sharing in our blog or Youtube channel a few tips on how to handled these knots.
