We Are Knitters Reviews 1,477

Ordered 3 skeins then realized a week and a half later once I started my project that I needed 2 more and they were out of stock. Tried to contact them about when they might have more in stock but nev... See more

I order the Tupelo Kit on the train back from a holiday in India, so it would arrive once I'd finished emptying my case. Sadly DHL didn't deliver it and eventually rang and told me I had given the a... See more

When I ordered my Beautiful sweater I failed to see color options. I wanted white yarn but it’s been out of stock for several months. I obviously missed the other color choices and did not understan... See more

It did not tell me the order was coming in two separate packages, so when only half of my order arrived, and I contacted them, there was some confusion, the rest of my order arrived three days later,... See more

Sorry to leave a lower rating, always top quality and fantastic patterns. However, customer service needs to improve. I made an order on Dec 26 which shows as not processed after almost 2 weeks. Promi... See more

Having decided to treat myself for Christmas I eagerly awaited delivery only to be told the main item in my order was out of stock. I decided to carry on with the rest of my order, however, when they... See more

My husband ordered me a kit for Christmas, he was sent the kit in the wrong colour with no contact or explanation as to why. I contacted them to complain and never heard anything back. Really disappoi... See more

I ordered two kits from We Are Knitters. I hadn’t had any updates about delivery after two weeks so I tried to talk to their chatbot which confirmed that my order wasn’t shipped. I’ve now been waiting... See more

As I am new to knitting, I ordered two patterns for my ability. The jumper I am knitting at this moment has been a joy to make. The instructions are very easy to follow, and seeing my jumper come... See more

I was looking for a specific wool and a friend of mine suggested weareknitters.com They are fantastic to deal with and offer incredible customer service. Love their packaging as well as it's designed... See more

I recieved my first order and it was great, wool, needless and a lovely touch with labels etc. My second order hasn't gone so smoothly. Something went wrong between WAK and DHL. I got messages to tell... See more

Yarn color I ordered was out of stock. :-( But the online support staff was incredibly helpful. The responded quickly and took my second choice color. Then I wasn't able to download the pattern. Agai... See more

I got in touch via chat and email with customer service asking for help for a pattern no longer available on the website. They replied to me soon offering me an alternative option. The customer ser... See more

I am new to knitting and I think We Are Knitters offers a very good range of products / services / information to attract more and more people to this hobby. The quality of the wools and accessories i... See more

I had inadvertently ordered two of the same kits and I had a little trouble getting the return label. Also three of my seven balls of wool , The Wool. Had joins in the wool near the beginning or end.... See more

I purchased this kit thinking there would be detailed instructions on how to create the beanie I purchased. Instead there is only a video that is difficult to find on their website that addresses only... See more

We Are Knitters communicate clearly, respond quickly, and give kind and human suggestions to correct issues. It is nice to have problems resolved by a real person, rather than via ChatBot. Best of all... See more

I love the Wave Wool in Mustard! I find myself reaching for it in SO many fiber arts projects, from knitting/crochet to punch needle and needle felting. It's a great accent/complementary color. The... See more

Finally got my pattern with the help of Candelaria. I’m not sure what the problem was but once I got a new help desk person/bot(?) I received what I’d been waiting on for almost 2 weeks. As I posted b... See more

This site not only has excellent patterns and yarns, but also has a customer service team with helpful and friendly staff. I lost the pattern for a cardigan I love, and they immediately sent it back t... See more

I would give a rating of zero if I could. I have still not received my knit kit. I should have had this sweater completed by now. I am very disappointed. I feel that if you can’t get your products de... See more

Extremely slow to ship! I placed an order for a sweater kit that was shown as "in stock" with a delivery before Christmas--the order was placed on Dec 8th; PLENTY of time. Over a week has gone by and... See more

Ordered a beginners knitting set on November 30th. I hadn’t heard anything by December 9th, so I sent a message to support. No reply. Followed up December 11th. No reply again! Asked for the order to... See more

I have tried to get help with my order because I did not receive a part of it (one digital pattern that was a free gift with my purchase). I have tried to resolve the situation but have been unsuccess... See more

I made two orders one has not arrived or been shipped. November 27 th An order I made aat the beginning of the month after the November purchase is shipping today Customer service has responded but... See more

I placed my order over 2 weeks ago on Dec. 1st— I’ve sent 2 inquiries, separated by several days, about my order and both times there is only a vague response is that my order is being prepared, and a... See more

This absolutely is not a pattern for beginners. I’ve been knitting basic blankets and scarves for at least 10 years and I have started this pattern no less than 15 times and constantly having to frog... See more

Just went and picked up my package, don’t understand why it didn’t arrive to my house . Buying the kit for the AVOCADO CARDIGAN , and expecting its the green color there is on the photo, the two me... See more

I love the yarn, the shop was fast to get it shipped, but shipping to Denmark is horrible because they use GLS, who are expensive and they never deliver the packages, so wont be coming back. Hoping th... See more

I love some of the yarn but a ton of items are out of stock and when I asked about one I wanted I was just told it would be a long time. I ordered several days ago and the order hasn’t shipped. The pa... See more

What a terrible experience ordering from you. No response whatsoever to my questions. The amounts you charge are not insignificant, so customer service should be better. In addition, your website is... See more

I love the Candy Twist Hand Painted Sprinkles yarn I bought to knit a scarf, but I wanted one additional skein to make the scarf a little longer and I was disappointed to find that one extra skein wou... See more

I ordered a kit in XXL, but received a pattern without that size and the wrong amount of yarn (1 vs 8). After sending in an email, I was sent the correct pattern and the missing yarn. But I am still... See more

Always an easy online experience. The Cotton yarn is silky, drapes nicely and easy to work with. As I am knitting an open pattern, it has split a little bit while working with it, but nothing that is... See more

This was one of the most Awesome responses to a lost package ever. No frustrations, no stress. They did not give me a tracking number and said good luck. WAK actually worked with me to get my merchand... See more

I recently received the Melvoin kit and I couldn’t be more pleased with the experience. The instructions are clear and easy to follow, making the project enjoyable and easier for me as a beginner knit... See more

I thought I had ordered a complete kit to include the needles, but apparently I didn't. The price is extremely high for a simple beginner kit that isn't complete without additional items. I understand... See more

They make it virtually impossible to return an order. I requested a return label and it’s literally been days since I submitted my request. There isn’t a person to speak with just an AI bot telling me... See more

There was only 1 instead of 3 balls of wool. When I wrote to customer service, and asked for the 2 missing ones to be sent to me, I received only one again which was not very helpful either. Of course... See more

Genna was very quick to respond and send me the missing pattern. I pointed out that the patterns (or at least mine for the Russel Beanie) only contain instructions for working with traditional needles... See more

My order was lost. After I reported it, they searched for it immediately and the employee(s) went to great lengths to find it! Unfortunately, the package did not turn up, but I got my money back wi... See more

Truly bad customer service. Hard to follow the content of the email that is regarding the actual issue since you are bombarded with links. Still waiting on the help I initially sought almost a month a... See more

UPDATE: New name is happily knitting away! I was deeply saddened by a project not resulting in the way I expected. A customer service agent worked with me and was outstanding. I came away feelin... See more

This was my first experience with We Are Knitters. The kit arrived missing nearly all components- knitting needles, sewing needle and pattern. The only item in the package was the yarn. So, basically,... See more

I was really excited to get started with my beginner kit, but honestly it’s been pretty disappointing. The needles and yarn do seem to be good quality. But the learning kit is not worth it. The instr... See more

I ordered the advent set and it was not at all as it appeared online and a huge disappointment. I’ve reached out via contact several times and recieved no response and the return window is 14 days. I’... See more