adam brown

Just received a letter a couple of weeks ago from British seniors informing me that my policy was now going to be with aviva.
Two ignored emails and one ignored call to aviva to see if my original policy with gift card would be upheld by the new terms and still no reply and I’m already fearing the worst - not the best start and I have already had dealings with aviva this year and have been far from impressed, I think it may well be a good idea to cut my losses and cancel the policy - disappointed .

I’m afraid I’m giving one star and I won’t be touching Asda with a barge pole in the near future. I was hoping to build some savings for next year but sadly I will now be taking my money elsewhere . All very well selling e- digital gift cards and sending you round the houses with confusing instructions but the part that they don’t actually tell you is that the e
-gift cards are not compatible with Apple Pay and so the wallet outright refuses to store them and rejects them outright!! Very useful that guys thanks a lot 👍is there still such a thing as selling goods under false pretences ?? If there is I think the Asda gift cards are a very strong candidate 🤷🏻‍♂️A very dissapointing and incredibly frustrating experience that will not be repeated.

My first year saving with park Christmas and also the first time in many years that I’m not approaching Christmas panicking thinking where is the money coming from for this gift or the shopping on that particular week which has been brilliant. Already started saving for 2026 and I am well underway with that . The communication from the staff has been excellent and they have always kept me up to date with what’s happening and on the rare odd time that there has been a small problem it has been resolved very quickly. Its been a great experience so far with them and I hope it continues to be for many years to come.

I have been really pleased with Penfold so far -very easy to set up and use and I didn’t have to jump through hoops to verify my identification like you do with a lot of other pension firms which was great and was part of the appeal to me.Customer service chat is very good also . I only had one small stumbling block at the very beginning which was my fault but customer service dealt with the inquiry straight away - were very helpful and it was resolved very quickly .The app is very straightforward to navigate aswell which is another big plus.

If you look up the words incompetence clueless and useless in the dictionary it will take you straight to the subsection and there you will find the description of British Gas. This is going to be a long one and I’m not going to hold back - I’m still xxxxxx seething 12 hours later and personally I think firms like British Gas should be investigated and closed down by the ombudsman. I moved house over a month ago to go live with my partner and I still had a bill of £230 pounds on my pay as you go meter which was still owing . The move was expensive so I decided to see if I could negotiate with them to go on a payment plan and reduce the blow slightly so i spoke to someone on the phone ( or tried to / more about that attempt a bit later on ) that was a non starter so I went on the chat and spoke to someone who was very helpful and said that this was no problem and we could arrange a payment plan which after a lengthy exchange we agreed on and all seemed to be sorted and the bill came through about 3 weeks later with a schedule and the amount to be paid on the 10th of every month which I paid £13,40 on the 10th of November , of course British Gas never bothered to explain to me that this would totally annihilate my credit score and leave it floundering in the toilet ( thanks for that guys much appreciated -just what I needed right now was that !!!😁😁😁👍👍👍👍)so I get home from work last night to find a lovely letter for me from British Gas telling me that my payment plan had been cancelled !!! 🤷🏻‍♂️why?? - when I paid on time , the correct amount requested but nope - there we have it - payment plan cancelled. So I went on the chat and spoke to someone called rhoti ( yes that’s right sunshine didn’t think I would remember your name did you?) well think again Einstein - I’ve even mentioned you in my report that I have sent to the ombudsman and trading standards - and when I find out who youre line manager is I will be sending a report to them aswell - let’s see how smug and clever you are then shall we?😁Back to the legend in their own lunchtime that is rhoti - who to say the least was particuarly unhelpful and then proceeded to inform me that we “ don’t do payment plans for pay as you go meters “ well just to inform British Gas and “rhoti” if thats the case well then why the xxxx wasn’t I told that to begin with and why was a payment plan agreed and created for me in the first place then ???!!!🤷🏻‍♂️so - as I informed rhoti last night send me a final bill - ( minus the amount that I have already paid ) and just to inform you that you will not be receiving a penny more than that amount .! The best and most laughable thing is that on the bottom of the letter it says call us - the last 4 times I have tried to do that I have spoken to someone who I haven’t been able to understand a word of what they have been saying so what’s the point of that ?? 🤷🏻‍♂️🤷🏻‍♂️and that’s not racism or being abusive or rude -its FACTS so British Gas thank you so much for all this hassle please send me the final bill ( A CORRECT ONE ) and get the hell out of my life .

I have recently decided to start paying extra into the pension and I have been very impressed and pleased with how easy it is to do. No jumping around from different menus or being forced to go round in circles following various different instructions just very simple and straightforward.

Probably the most ridiculous experience I have ever had trying to apply for a credit card having to jump through hoops - submit a photo - file too big - send a payslip in a pdf file - file too big -being sent round in constant loops back to this link we need more details then back to this link - file too big - pdf too big Gave up
Out of sheer frustration - utterly ridiculous and shsmbolic verification System - keep your card I don’t need one that badly .

Went into the Leeds headrow store this morning hoping to buy some sainsburys vouchers as a gift. I knew i should have known better - for about the 6th time this year already the systems were down so sorry folks nothing we can do see ya !!!!
3 members of staff stood looking cluelessly at each other. That isnt really anything new or shocking for this store but then one of them said the manager doesnt know what to do either!!!. Sadly that statement in a nutshell sums up argos these days.
Utterly abysmal company and the sooner it goes under the better.

Excellent service from consultation to delivery many thanks.

A partial refund of 1.49 - don’t spend it all at once 😂😂😂

I am writing this very reluctantly as i have to say that over the last 6 years i have literally spent hundreds of pounds with hmv - they have always been one of my favourite stores and i like to support them but sadly my experience on this occasion has not been a good one,
I bought 3 doctor who dvd boxsets online. I went to collect them from the leeds store, they were sent in a massive box which my partner suggested we should open in store which i said no we will take the box home (turns out she was right - arent they always?)
got home and opened the box to find they had not been packed especially well and one of the boxsets had a massive gouge out of the side of it -quite likely caused by the careless packaging and movement in transit i would imagine.I contacted customer services to be told that they would see if there was another one in store to exchange which there wasnt so no refund available and if i sent a photo of the damaged item they could discuss a partial refund, A partial refund??? its ruined and useless as a collectable,
I have been told that i can return it via their online portal (at my own expense of course ) which means i will be out of pocket twice. Or i can re-order it again (dont think so thanks ive already flushed 15 quid down the loo by the looks of it )I sent 4 e-mails yesterday with photographic evidence of the damaged item which they claim to have not received any of them isnt that a surprise?? What kind of garbage customer service is this ??? Its the partial refund that i find most insulting- I have been sent damaged goods and it should be a full refund without question what kind of a xxxxshow is this firm running?,I will still shop instore at hmv but this will be the last time i use the so called online "service"and i will be reporting them to trading standards,

Joined the queue at 8pm or should i say melee for the record store day online sale in a forlorn attempt to secure a copy of def leppard live at leadmill well what can i say ??/ Well quite a few things actually. To say def leppard are a band that everyone supposedly hates this seems to have sold pretty well. Second I have never agreed with the concept of record store day i actually think it harms the record industry rather than helps it and its always lifelong fans like myself who always end up getting bent over and missing out and this is no exception. Waited in the queue for 20 minutes then got kicked off the website twice then finally when i thought i had struck gold i approved the transaction with my credit card provider pressed okay and the order was gone ......... as if it never even existed not a trace of it anywhere and now guess what? thats right folks its sold out .
How very convenient. What a total and complete clusterxxxx. Sadly i already have a pre-order with this firm for the pyromania 40th anniversary release, I shall wait and see what happens with that one with interest. But whatever the outcome of that it will be the first and last time i buy anything from them.

Got a quote last month despite having serious misgivings about signing up for a policy due to a bad experience with my late mothers claim several years ago and like the idiot that i am decided to sign up for an over 50s policy.
I spoke to a very friendly guy and he had all the speel and was very knowledgeable, I have worked in retail for 25 years so i know how it goes.The policy was for 16.69 per month so the pack arrives well actually 2 packs which I didnt think twice about.
He was very convincing and i assumed that all was well with the direct debit until i checked my account this morning to find that 2 payments of 16.69 have been taken out of my account.For some reason i have been signed up for 2 policys!! -very interesting indeed,I dont recall giving permission for a second direct debit or requesting a second policy.This is money i cannot afford to lose.
And guess what ?? I sent an email to the agent who signed me up for the policy and surprise surprise there has so far been no reply,
He said in his very enthusiastic sales pitch that i could reach him anytime. It seems unless theres a problem. (have a drink on me with the commission fella- it should buy you a few drinks)
To be fair the lady who i spoke to was very helpful and cancelled both the policies straight away and said that it would be put right. Hopefully sunlife will stick to this and make things right, I strongly suggest to them that they do or this will not be the only negative review that will be published. What has taken place today with this firm is not an accident it is THEFT and my next stop will be the ombudsman where i will be reporting them for mis- selling and the unauthorised taking of 16,69 from my account.My partner has a policy with this firm and she says she is keeping it- good luck to her - i would not touch this firm ever again if it were the last life insurance company on earth.

For the last ten days I have been trying to make my monthly payment as I am on a payment plan with them ( until midnight tonight when it defaults ) I simply can’t get through to speak to a fellow member of the human race as each attempt consists of press 2 press 5 thank you goodbye press 1 press 3 - the estimated wait time is 1 hour !!!! One xxxxxx hour !!! Are you guys for real ??? What do you do all day?? 😡if you think I’m spending an hour listening to the godlove and sons greatest funeral hits on loop think again. Like lots of other innocent people I was almost financially ruined by the plandemic so I’ve dealt with lots of different firms these past few years and this one has gone down the tubes completely since the takeover or whatever has gone off and is by a country mile the worst example of customer service i have ever had the misfortune to try and deal with, I have had the odd response here and there but guess what ?? thats right folks the response has been please check our customer service number blah blah to speak to our friendly service team, Couple of small problems with that - Its the same number ive been ringing for the last fortnight and the other bit of genius advice- try using our automated service. fantastic idea now all i need to do is persuade the automated woman that my date of birth is genuine and ive actually been a customer for nearly ten years.

As always from hmv , great service nice quick delivery and friendly staff in store - Many thanks

For the last couple of months I have been receiving mail for a Mr John Smith. i have sent them back with not at this address on them,a couple of them i have accidentally opened as i dont always look i just see the address ( despite what some people including these jokers think i am the only person that lives here.) Yesterday morning i opened one by accident to find that this person has been up to all sorts up and down the country incurring fines and traffic violations wherever he goes. He now has a final warning and the threat of bailiff action against him. I have spent nearly a day on the phone trying to speak to this firm but they are UNCONTACTABLE so i will not be trying anymore. So if anyone from this so called firm is reading this and i urge you to listen in and listen in good, I have been in contact with the dvla and they are conducting an investigation and i now have proof of a letter from them that my address was given on mr smiths application by mistake, I do not know who Mr smith is and i certainly have no intention of paying his fines or making a court appearance on his behalf. I do not even have a drivers license let alone a car Why arent you listening??
You can send bailiffs, county court judgments - whatever you want its your money time and resources you are wasting not mine and if this onslaught of letters addressed to mr smith continues i will consider it as harrasment and will begin seeking legal advice of my own .
Now one more time just for clarity
MR SMITH DOES NOT LIVE AT THIS ADDRESS

Washing machine ordered, The Drivers turned up in the middle of the school run and refused to deliver even though there is a car park round the back of the building. They clearly could not be bothered and didnt even attempt to find a solution to the problem. Probably the last drop of the day and they have obviously thought this looks tricky xxxx it and told us to re-book.So while attempting to do this the delivery date is now the 26th oh er , hang on, er erm,erm wait a minute er sorry no it isnt there is no stock at all now for any of those dates what would you like to do ?? Are you really sure you want me to answer that?? What a joke except the joke is on us and im not laughing im blazing.Two days off work wasted and 320 quid down on my argos card to boot. Cheers guys fabulous customer service thanks a lot for that! In my view this firm is a poor imitation of what it was years ago and i know they wont care but they have lost me as a customer from today - A total shambles

Excellent service from pre - ordering to delivery and collection from in store I have been delighted with the service and transaction from hmv . Also as a lifelong def leppard fan it was very nice to have the first ever hmv exclusive vinyl and I hope to see more things like this in the future .

What a complete shambles, we all know that yorkshire bank has been in a steady decline for a number of years. When i was younger it used to be terrific but now i dont know whats happened but its run by people who seem to have no idea what they are doing .I Very reluctantly took out a personal loan last year-so far so good.March this year and the coronavirus strikes heres where the fun begins, i spent a week on the phone trying to get through to one of those numbers that nobody ever answers or they are all conveniently on their dinner. After about ten days i Managed by some piece of sheer luck or an act of god to speak to A REAL PERSON !!!. Incredible!!. I told them the situation and was granted a 3 month payment holiday of course my relief was to be short lived and just over a week later the money was taken surprise surprise. To be fair it was reimbursed the same day but only because i raised hell. I rang up a fortnight ago and they told me they were not doing any extensions to personal loans even though a lot of people were still furloughed, fair enough worth a go i thought but i recieved a letter stating if i needed any additional support to get in touch which i duly did. The letter arrived on july 22nd confirming a payment holiday, great stuff i thought sadly i should have known better . Woke up this morning and lo and behold the money has been taken leaving us short for this month. The baffling thing is one department doesnt communicate with another, fair enough if theres no extension but why lead me to believe that its been granted and send me a letter stating so.? Then when you send a secure message you get a reply with one of those uncontactable numbers that connects to an office that nobody works in on a weekend (Or it seems any other day of the year for that matter)that plays that godawful tchaikovsky music down the phone! Even if you do get lucky one time out of a hundred they pass you through to another department who promptly put the phone down on you !. As if you werent irritated enough already. Im not even going to bother phoning or writing or sending a message i give up - once my loan is paid off i will move my accounts and never have anything to do with this bank again.

excellent service, nice quick delivery, thanks very much guys.
great seller.