Meet my expectation
The booking process is petty straightforward. However, I was so frustrated when dealing with online Chat service for my request. The chat agent’s response were very quick, then no further actions as she/he promised (transfer to sale department). It wasted my waiting time for most two hours. It also failed to make through a support call. My issue was finally solved by reaching to a real person (Kate Lima). She is very helpful. Surprisedly, she helped to match a lower price after my purchase. Great service from Kate Lima!
Reply from Business-Class.com
Hello Xiaoyuan! Thank you for your feedback. According to our records, all of your inquiries were addressed promptly, the price adjustment was successfully processed for your booking, and the cancellation no longer appears necessary. We strive to provide consistent support, and we encourage anyone with remaining questions to reach out to us directly so we can assist immediately.
