I ordered described-as-silk suspenders…
I ordered described-as-silk suspenders and they were $90 Canadian. Then I had to pay $28.47 in import duties from UPS. When I opened the package the suspenders were cheap woven elastic. Very shady.
Reply from John Henric
Dear Marlon.
Thank you for your feedback. We’re sorry to hear that the suspenders did not meet your expectations. The suspenders you ordered are made from high-quality materials, including elastic for durability, but we understand that they may not have matched your expectations for silk. We strive for transparency in our product descriptions.
Regarding the import duties, those are unfortunately outside of our control and depend on the regulations in the destination country. We have information regarding the possible customs and VAT fees that may occur both at our website and also in check-out.
If you’re unsatisfied with your purchase, please reach out to our customer service team, and we’ll do our best to assist you further.
Regards,
John Henric Team
