Sergei

My CPAP is broken. It's making a loud buzzing noise. I found the warranty support email on the Aeroflow Sleep website. I emailed them twice, but there was no response.

I emailed the general info@ email address. They told me to call 1-800-345-1780. But I can't get through. I've been calling for three weeks now, and I only get an answering machine. If I try to speak to a live person, I'm redirected to various unnecessary departments, like Human Resources. And it's also an answering machine.

They also always have non-business hours, like, "Call after 1 PM because it's break time." But the office is in the Eastern Time Zone, which is where I am too. Okay, maybe they're on Pacific Time. I call at the top of the next hour, and the answering machine tells me it's already non-business hours, so call on weekdays and during business hours.

I emailed info@ twice more, and they tell me there's no other way, I have to call. This can't be normal. I intend to file a complaint with the regulatory authorities.

I used the trial version on my home computer. But now I'm on a long trip for work and don't have access to that computer. And there's no way to cancel the subscription from my smartphone.

First time my order cancelled by reason "Suspect fraud".
Second time reason "No export".

Yes, my English is bad. My name is foreign.
But i'm US resident, work and live in USA.
Discrimination.