aeroflowsleep.com Reviews 8

5 years ago AeroFlow was fast and efficient. But today they are short-staffed and overly bureaucratic. Fullfilling orders takes FOREVER. 2 months to get a CPAP (and literally 25 phone calls and endless runaround) is just ridiculous.

After talking to the teleMD who read my sleep test, next thing I knew Aeroflow was ready to send me a CPAP. Hello?

It's a good CPAP, and there's halfway decent phone support, aimed at getting me competent enough to pass compliance so they can keep renting me the CPAP and selling supplies, all paid by Medicare.

But out of five or six orders, they haven't gotten one right so far. They take days to a week or more to get the order out the door. I paid for fast shipping for the CPAP and they sent it USPS ground. I ordered a P10i nose pillow to try with my N30i mask and they sent a whole P10i mask. When that worked, I asked them for more nose pillows. The invoice said quantity 6 but the package only had one. And so on. (I wonder what they billed Medicare for.)

You don't have to put up with this. There are plenty of other CPAP supplies vendors around.

My CPAP is broken. It's making a loud buzzing noise. I found the warranty support email on the Aeroflow Sleep website. I emailed them twice, but there was no response.

I emailed the general info@ email address. They told me to call 1-800-345-1780. But I can't get through. I've been calling for three weeks now, and I only get an answering machine. If I try to speak to a live person, I'm redirected to various unnecessary departments, like Human Resources. And it's also an answering machine.

They also always have non-business hours, like, "Call after 1 PM because it's break time." But the office is in the Eastern Time Zone, which is where I am too. Okay, maybe they're on Pacific Time. I call at the top of the next hour, and the answering machine tells me it's already non-business hours, so call on weekdays and during business hours.

I emailed info@ twice more, and they tell me there's no other way, I have to call. This can't be normal. I intend to file a complaint with the regulatory authorities.

I first contacted this company on 09/10/2025 and have since called 4 times to have a form faxed to my doctor to establish a prescription for cpap supplies. My doctor has never received the fax. Aeroflow keeps sending the fax to the wrong fax number even though I have given the the coorect number . I am switching to Lincare. Avoid these people.

I used this company because that is where my doctor sent me. After having my unit for only 4 days it was giving me an error message of "serious leak". I called the company, spoke to someone who sounded like they had me on speaker phone and was washing their dishes at the same time who told me to do things like unplug it and plug it into another outlet, FOR A LEAK! When i asked what difference that would make she got very snotty, implying because I had only had it for a few days I didn't know anything
and told me I to keep using it like it is and see what happens in the future. When I emailed them asking for the info on how to return and explaining why I was unhappy (I like a paper trail when dealing with problems) it took them over 2 weeks to even get back to me. Very unhappy with this company.

Aeroflow sleep is the worst, worst company you could deal with. WITHOUT EXCEPTION they screw up resupply orders every single time. If you need sleep supplies, do yourself a favor and buy from anyone else. I am stuck with them because of my insurance. This company is a real zero!!!

Initially they provided the equipment I needed and did a decent job of training via a zoom type meeting. But since then their customer service is abysmal. They are courteous on the phone but have made no effort to solve my issues. They were supposed to provide me with equipment replacements back in May but claim they have not received the assessment from my doctor stating that I was fully compliant. I have called them multiple times and asked them to contact my dr who has shown me the documents sent to them but they apparently have not done so after promising each time that they would. Now they are sending me a bill for the equipment stating that I am in non compliance. A little effort would have gone a long way in resolving this issue but it seems they arent willing to do so.

Outstanding Customer Service. I had a problem with an extra delivery of Eclipse equipment and a new order posted that wasn't due yet. I was QUICKLY handled by the Support person (sorry I don't remember her name) who was terrific, courteous and professional. It took a bit for her to figure out the problem that I actually had 2 accounts and immediately contacted supply and got the problem resolved. Not only is the Eclipse everything I hoped it would be but to be able to have a Customer Service Representative that is willing to take the time to understand the problem; determine a solution; and, solve it is almost unknown in this day and age. I hope you can determine who this lady is and compliment her profusely for her courteous and professional representation of Aeroflow's Customer Service. I look forward to dealing with Aeroflow for many years to come .