Emily

I ordered a bed at the end of April and was initially given a series of estimated delivery dates, each followed by excuses, mainly around warehouse changes. It’s now late July, and not only do we still not have the bed, but the company has also stopped replying to my emails entirely. There’s no phone number to call, and no way to speak to a real person.

Given the volume of negative reviews and the complete lack of customer service, I’m genuinely believe this company is a scam. Extremely disappointing experience, avoid at all costs.

Absolutely terrible experience. The driver never showed up for our airport transfer, and they didn’t tell us they couldn’t get hold of him. I had to call the office myself, only to be told someone would come in 5–10 minutes. Nearly an hour later, no one arrived, so we took an Uber—and still missed our flight, costing us almost £700.

To make matters worse, when I tried to speak to someone in charge about compensation, the controller refused to provide contact details and then pretended the phone line was breaking up. Completely unprofessional and disrespectful.

Avoid this company if your travel plans actually matter. The stress, financial loss, and lack of accountability were unacceptable.

Huge thank you to William & Mo! Excellent service! They brought happy faces despite having to climb my 4 flights of stairs :-) Highly recommend!

Excellent service. Fast delivery and no issues. Very happy.