Disappointed the disillusioned.
At the time of writing this I am very disappointed with the extremely slow response. I am claiming for a missed port whilst on a cruise. I have spoken to other people on my cruise who have experienced the same problems with Gigasure. I have sent many e mails with little response. The app would not work so I had to telephone for assistance with the claim. This was extremely difficult due to a time delay in conversation. I hope this will evoke some response from Gigasure. I wished I had stayed with my previous travel insurance company whom I had no problem with. I always take out annual insurance cover. I still await Gigasure comments.
Reply from Gigasure
Thank you for your review. We are extremely sorry for your experience thus far and can assure you that this is not the experience we wish our customers to have. I have escalated your concerns to the claims handler, IMG, and requested that they contact you immediately about your claim. If you would be so kind, could you please email us at [email protected] to let us know the specific issues you faced when trying to use the app? We are eager to identify any issues our customers have when trying to engage with our service to make it as seamless as possible. Our apologies again for the experience thus far, and we will actively chase the claims handler for you on this matter.
