Gigasure Reviews 1,260

We got a quote from a different insurer, unfortunately the quote didn't allow me to add any medical info. It turned out when I did the price nearly doubled. Gigasure was a much better price and low e... See more

One long standing medical condition, One other condition hopefully put to bed last year. This company gave a very competitive price for annual cover. Very high amount of cover too, compared to others... See more

Chosen via TopCashBack's comparison site. Gigasure provided easy to access details. Simple to use website and easy purchasing of the policy. The excess and maximum claim amount were better than other... See more

easy to navigate the site ( a bonus for us over 60) was not penalised for just being diagnosed with high blood pressure even though i don't have to take medication and have lowered it with diet. some... See more

Update 04/02/25 - Now resolved after posting this review Claim for goods submitted 15/11/25 for electrical items left in hotel. Many auto-response emails over 3 months all stating 'busiest season -... See more

Easy to apply and decent app. I actually claimed for some medical expenses (not a big amount), and they paid out pretty swiftly (minus £100 excess). I haven't ever claimed on travel insurance before,... See more

Went onto a number of comparison sites to book annual travel insurance, Gigasure came up on everyone. Not heard of them previously so did some checking on reviews, was pleased with what I saw, They o... See more

Only just joined, but found the online application easy to use. Downloaded their APP which is clever but unfortunately cleverer than me so had a bit of a faf but nothing serious and sorted now. I aske... See more

Very happy with premium quoted after searching for a reasonably priced policy. Wasn't left on hold long as my call was answered promptly. No experience of how they would perform in a claim but feel c... See more

Very easy to choose a policy. Smooth journey from beginning to the end following payment. Everything was live Straight away. Very impressed all me details regarding my holiday were there in the app... See more

Website easy to use, price of annual travel insurance great. Customer service exceptional. I rang to upgrade the cover from essential to premium and spoke to Lewis who was great. Then rang recently... See more

I used a comparison website to find the holiday cover I needed. Whilst not the cheapest, Gigasure offers the best value for coverage needed. The process was straightforward and all questions answered... See more

I was pleased at the speed and assistance over a telephone call in which I needed to discuss an insurance policy. The backup documents were equally promptly sent, overall a good service. Most other co... See more

Booked travel insurance for November. Application for a quote straight forward and easy to complete. Looked at other sites on line but found Gigasure gave best quote for same cover as other sites I... See more

I found the whole experience of buying a travel insurance policy through Gigasure effortlessly. Usually there is always a problem but not this time. The price for an annual policy to include cruising... See more

I was very happy with the quote and how helpful the Customer Service Rep dealt with the call I think his name is Ade. Unfortunately, my holiday plans fell through the same day, I phoned immedia... See more

Reasonably easy to apply . Forms etc fairly straightforward. Premium for annual travel insurance fair . App seems good. Hopefully will have no need to find out about anything further 🙏. Poli... See more

Found Gigasure through a Comparison website. The travel insurance offered covered multiple medical conditions that myself and my wife have. The price of the insurance is much cheaper than some compa... See more

Never heard of these company but it came up whilst researching multi cover holiday insurance. I couldn't believe the drop in price for the same amount of cover against my usual go too's WOW! The e... See more

Best annual price around with cruising and pre-existing medical illnesses included. I’ve only just taken this out so am yet (and hopefully not at all) had to make a claim. If I do at any point have a... See more

PLEASE DO NOT GO WITH THIS INSURANCE COMPANY. Garbage. Complete time waste and money may have as well not been insured, my flight got cancelled several times due to war out break however they said war... See more

The process of taking out the policy was straightforward but downloading the app was difficult and created problems with my phone. But eventually it worked. Almost gave up but persevered. However the... See more

Trying to process a claim online through app , no call back , no phone calls. Resent claim 1 week later and still no notifications or correspondence .rang call line and told someone will call .5 day... See more

A very poor experience! I missed my connection flight due to someone becoming unwell on my aeroplane. Communication was very slow (2-3 weeks between replies) and it appeared as if they did not know wh... See more

Back again having had a bs response following the complaint. It appears these clowns were never going to consider my travel insurance claim in the first place. Definitely never use these as your trave... See more

Very frustrating service so far. Get emails telling you what extra things they need but no additional advice of where or how to upload these often tiny boxes to write additional information in. It’s t... See more

Not sure what the point of pestering someone for reviews of insurance is when we only know about buying it, not using it. But here goes... We need insurance for a longer trip (35 days) just l... See more

I was due to fly out on holiday but sadly my mum passed a few days before the flight. I Tried calling Gigasure and the line was so bad I could not understand the person on the other end. We tried mu... See more

Eventually after 3 days in a spanish hospital with a broken leg in 3 places they gave the go ahead to cover the cost of my wifes surgery.We had to miss our flight home having to be in spain an extra... See more

At the time of writing this I am very disappointed with the extremely slow response. I am claiming for a missed port whilst on a cruise. I have spoken to other people on my cruise who have experienced... See more

We booked an annual family travel insurance plan over the phone and spent around 30 minutes completing the process. The payment went through successfully, and we even received verbal confirmatio... See more

Spent 5 months to process a claim and decided to just fullfil an arbitrary amount of £500 for not calling their assistance line when the final bill amount is over £500 before receiving the treatm... See more

Shocking experince from start to finsih the app doesn't work and the claims depart in South Africa are just hopeless. WORSE COMPANY EVER Submitted a claim on the 02/12.2025 and still no payment f... See more

purchsed travel insurance, requested a refund as not needed any more, phoned, emailed and completed online form, 4-5 contacts in the last 3 weeks. Called again this week the assistant was helpful an... See more

Difficult app to use to submit a claim for a missed cruise port,as it doesn't make it easy to select the reason for claim or upload documents. I had to call for help, but the customer service team se... See more

Fantastic service from Gigasure! We unfortunately had to cancel our holiday as my mother passed just before we were due to go on our trip. The Gigasure team and their underwriters were very comp... See more

I have obtained quotes from Gigasure via comparison sites which are very competitive, however the key issue is how they deal with claims. It is this area that has put me off buying a policy as the rev... See more

Im trying to claim for a missed port on a cruise,I have emailed all relevant paperwork, Contacted them by email to chase it up twice,Tried ringing and on live chat was just given same email address t... See more

Wow, so happy I’ve taken my travel insurance out with gigasure. I’ve taken couples policy out and I made a silly mistake on my wife’s date of birth, was expecting a difficult time to correct this, no... See more

AVOID AT ALL COST.CHEAP,CUSTOMER SERVICE IS NONE EXISTENT,APP IS COMPLETELY USELESS.DON T ANSWER EMAILS.NOW OFF TO OMBUDSMAN.SAVE YOURSELF MONEY USE A 5 STAR DEFAC COMPANY.

Absolutely disgusting! No use of it when comes to making a claim. 100s of confusing inclusion and exclusion criteria,so actually you won't get anything. Mine refused as I couldn't contac... See more

On line quote etc, really easy (but pretty much the same as others I've used in the past). I was looking for a annual cover that would allow me to do a 60 day trip and there are very few providers of... See more

I paid for travel insurance expecting protection, but when I needed to make a claim after flight delays and missed connections, it was refused on technicalities buried in the policy wording. The ent... See more

The app hasn’t been working - I’m trying to claim for a cancelled flight and have no idea what I’m entitled to claim for - I assumed it would be automatic as Gigasure was aware of the cancellation- wh... See more

After a major incident 7 weeks ago I still not have had any compensation for costs incurred. The customer services team do not understand basic medical ailments and try to find any avenue not to... See more

We put in a travel insurance claim with giga sure. Sent all the relevant information through, and that's it been waiting 3weeks already for any feedback. I called them today only for them to say wait... See more