United Kingdom
Review of Stena Line UK
Easy embarkation and disembarkation, clean, efficient and extensive facilities, cabins are great, staff are friendly
Reply from Stena Line UK
Good afternoon,
Thank you for your 5 star review. We’re glad to hear that boarding was easy, the facilities clean and efficient, and that you enjoyed the cabin and friendly service. We look forward to welcoming you back onboard again soon.
Regards
Dave
Stena Line
Review of Soccerlords
Similar to others, I ordered a kit for my daughter who is asking daily about its arrival, supposedly dispatched but tracking number isn’t recognised - absolute scam
Review of Gigantic Tickets
I live in Denmark, but bought tickets for Sam Fender at St James Park as well as 'Refund Insurance', turns out I can't get over there anymore, but apparently you have to give documented evidence of illness, travel disruption etc or they won't refund - they don't even have a resale service available like other ticketing sites - really poor service, but they don't care.
Review of Kassel Labs
I’ve used this site twice and both successful outcomes, the personal service is also a breath of fresh air - the force is with them!
Review of British Gas
BG sent me an email stating they had reviewed my account and would send a refund, nothing came, so I went on the chat and all I got was that it was an automatically generated email and tried to make out that I was unreasonable to expect it even though I hadn't prompted it. they changed 'advisor' then had to wait again. They sent an email stating if I wanted to make a complaint i would need to use the chat - i did and it had a 'system error' - 1.5 hours of wasted time
Reply from British Gas
Hi Dan, thanks for the review! I'm sorry to read that you've had issues trying to get your refund. Please can you send a private myself across to myself and the team: @britishgashelp on X (formerly Twitter), or at m.me/britishgas on Facebook. We can then take a look at this for you. Thanks, Katherine.
Review of Virgin Media
There chatbot and call centre are hopeless. The website is terribly difficult to navigate to get somewhere to actually find an answer, the selections for online chat are limited, it logs you out before you get help so you have to add all your information again, and actual people just leave the chat without solving your issue. to get a 360 box update, the tv selection didn't work, no place online to order, when eventually I got through to someone they confirmed the order that never came. Hopeless. Interestingly, even though a lot of reviews are about how difficult communication is, they replied to this trying to get me to contact them through various methods and no doubt waste more time
Reply from Virgin Media
Hi Dan.
Thanks for taking the time to leave us a review. We're very sorry to hear that you feel this way, we're keen to know more so we can help put things right. Please get in touch using one of the following contact methods.
Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
WhatsApp: +44 7803 089 684
Facebook: https://www.facebook.com/virginmedia
X (fka Twitter): https://twitter.com/virginmedia
Forums: https://virg.in/VMforums
Thank you.
Review of Gjensidige
They make it almost impossible to make a claim, their online reporting system is so complicated, they close down live cases, don't give any assistance in getting problems verified and don't pay
Reply from Gjensidige
Hi Dan
Thank you for taking the time to explain your process and experience when You needed to report a claim.
We have now together agreed on the further process in the claims department.
We wish you a good day.
Best Regards / Brigitte
Review of Universal Music
I've been waiting for an album, bought and paid for in 2023, they keep giving dates that are delayed without notification then simply cite 'supplier' delays rather than giving an actual honest reason - a terrible company
Review of Universal Music Group
18 months between order and potential shipping date. There seems to be something rotten with this company - ordered the Sam Fender live album after the concert in June 2023 and just been told that it won't be released until December 2024 - I expect a load of people would have moved by then or forgotten about it. no justification at all in allowing you to make an order and pay without minimising the production time, other than I guess so they can bank the money for as long as possible - I will be keeping well away from this company in future.
Review of Farmison & Co
Everything I have bought has been great quality and knowing the dedication to sourcing ethical meat from independent farmers who care about the livestock and quality of produce makes it even more special ordering from Farmison
Review of Campbells Prime Meat
Bought haggis, pies and blaggis. The haggis was a real hit with everyone commenting on its quality. The pies were good, but disappointed I found one review suggesting Campbells just get these mass made somewhere.
Review of YouSee
Have been waiting since October for cable/ fibre with no contact or excuses but they have started charging me for it as well as TV boxes I can not use. The latest excuse is their installer Danskkabeltv can't install it without a digger which is lies as they have installed in all other properties without a digger.
Reply from YouSee
Hi Dan
Thank you for your review.
I apologize that you haven't received an update on your subscription.
Feel free to send an email to [email protected] with your YouSee kontonummer, phone number and the link to your review, that you can find below.
Then we will take a look at the case.
https://www.trustpilot.com/reviews/65b3592770da378cc4936c6e
Best regards
Caroline
Review of DKTV
Months of excuses why they won't dig the cable in to our house. Latest one being that they are only willing to use a digger even though no other property around us had a digger. They have even suggested that we would have to move a container or demolish a carport rather than digging in the garden or going the other side of the house like other properties.
Reply from DKTV
Hello Dan,
I have thoroughly investigated the matter and received input from both our construction department and TDC.
I'm sorry that you have the impression that we don't want to help you. That's not the case at all.
The thing is, because you have a large container in front of your house, we can't dig down the fiber cable as we've done at your neighbors.
Therefore, we've looked into the possibility of threading it under the container to get the cable routed to your house. In doing so, we've identified infrastructure such as district heating pipes and sewer lines that we risk hitting during the work.
Obviously, neither we nor TDC can or will take on that risk.
That's why we've, via the e-mails exchanged, directed you to contact the service provider you've chosen. They are the ones who need to negotiate a new agreement with TDC for installation.
In your emails to us, you've suggested just running the fiber connection on the other side of your house. That certainly sounds like an option, but unfortunately, it's not something we can simply decide to do.
Your service provider needs to make an agreement with you directly through TDC regarding placement, routing, and financing. Only then will TDC be able to order DKTV/DKTV Anlæg to route the fiber and carry out the installation at your place, up to TDC standards.
I know the matter has been forwarded to your service provider, who will contact you regarding the placement of your installation.
Best regards,
Jonas
DKTV
Review of Xplora Danmark
Unsubscribing to this is made almost impossible, which shows that this company's only interest is to bleed you for as long as they can, they offer no support, no value - stay away from them at all costs! They will continue to charge you and send extra penalties even if you don't use their sim anymore, to make money this way from what we had hoped was some safety for our children is disgusting.
Reply from Xplora Danmark
Hi Dan,
We sincerely apologize for any inconvenience you've experienced, and we appreciate your feedback. We take customer concerns seriously, and we would like to address the issues you've raised.
Firstly, we want to assure you that our primary goal is to provide a service that is both valuable and user-friendly. We are sorry to hear that you found the process of unsubscribing challenging. We are actively working to improve this aspect of our service to make it more straightforward for our users.
Regarding support, we understand its importance, and we apologize if you felt let down. We are committed to enhancing our customer support channels to better assist users with any inquiries or issues they may encounter.
If you could provide more details about your specific situation, such as the challenges faced during the unsubscribing process, we would greatly appreciate it. This information will help us investigate and rectify the issues to ensure a smoother experience for all our users.
As for the concerns about ongoing charges, we would like to assure you that our billing practices are intended to be transparent and fair. We would appreciate the opportunity to investigate your account further to understand and resolve any discrepancies.
Please contact our customer support team through our contact form - https://support.xplora.com/hc/da/requests/new or on +45 70 71 50 75 with your account details so that we can address your concerns promptly.
Once again, we apologize for any frustration you've experienced, and we appreciate your feedback as it helps us improve our services. Thank you for bringing this to our attention.
Have a great weekend.
Kind regards,
Saaid Mahamed.
Review of Military 1st
Very well managed ordering and delivery service - as you’d expect from the military!
Review of Fresh Food Express
Reply from Fresh Food Express
Thank you for your review Dan.
Alex @ Fresh Food Express
