Alex Fletcher

Hi there,

Thanks a lot for your message — and point well taken. We understand that receiving review requests early can feel a bit off, especially when you’re still waiting for your garment.

The reason we reach out is because we also care about your experience during the design and ordering process — from using our 3D configurator to entering your measurements. But of course, your full opinion matters most once everything’s in your hands.

We’ll make sure to take your feedback into account and keep improving.

Thanks again,
The Hockerty team

Hi, that is fantastic to hear, we aim to give quality service and I’m really happy to see we have.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook, X (previously known as Twitter) or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- Jamie

Hi Alex, Thank you for your feedback. We're sorry to hear about the issue with the larger frame. Some frame sizes can be more flexible than others, depending on the material and dimensions.

Unfortunately, I don’t have your order details to investigate this further, but please feel free to contact us directly or return the items if you're not satisfied. We're happy to help find a solution!