This was one of the worst online…
This was one of the worst online shopping experiences I've ever had. The items I received were completely off in size and unusable. There was no clear return policy on their website, and after reaching out, I was met with vague, delayed, and misleading responses.
They made the return process intentionally difficult, hoping I would miss their 28-day window. I paid for the return shipping myself, even though the website claimed free returns. It took them three months to refund only a portion of my money. Despite providing tracking information immediately, I had to follow up multiple times just to get a basic response.
Reply from Sunfere
Dear IR,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience you've experienced with your order. We take your concerns seriously and would like to clarify a few points to address the situation.
First, we would like to note that on our website, we clearly display both body size and garment size charts for each product. We recommend carefully reviewing the size chart before making a purchase to ensure the best fit. We understand that sizing issues can be frustrating, and we do offer quick return and exchange services for items that don't meet your expectations.
Regarding the return process, if you initiated the return within the return window, we ensure that the return is processed within this period. Our intention is to offer flexible return solutions to cater to different customer needs. The multiple return options we provide are purely alternatives designed to make the process easier, not to prevent you from returning the items.
We also apologize for any delays in processing your return. As you may know, our U.S. warehouse recently relocated, which may have caused some delays. However, we can assure you that the return should not have taken three months as stated, and we are sorry if this timeline caused confusion.
Regarding the partial refund you mentioned, we are not sure where the issue occurred, and we would appreciate it if you could provide your order number or email address so we can investigate further. If there was an issue with the bank’s refund process, we are happy to look into it and make sure any missing amount is refunded promptly.
Thank you for your patience and understanding, and we look forward to resolving this matter to your satisfaction.
Best regards,
Lea
Sunfere Support Team