FR

Frances

United Kingdom

Reviews

Review of Sunfere

Rated 1 out of 5 stars

Absolutely shocking customer service - AVOID

Absolutely shocking customer service. Will not issue returns instructions or address, but instead send you endless emails with offers to keep the goods in return for a 30 or 50% refund. Quality of the items does not match the price, so you'd never sell them on and make your money back that way. Terrible company, avoid at all costs.

May 7, 2025
Unprompted review

Reply from Sunfere

Dear Frances,
We sincerely apologize for the negative experience you've had with our customer service. We value your feedback and would like to address the points you've raised:

Return Instructions and Address: We have a UK warehouse specifically to handle returns for our customers in your region. We would be more than happy to provide you with the necessary return instructions and address. Please contact us directly at [email protected] and we will assist you promptly.

Product Quality: We strive to provide high-quality products that meet our customers' expectations. If you believe that the quality of the items you received does not match the price, we encourage you to return them to us for a full refund, rather than attempting to sell them on.

Customer Service: We take pride in our customer service and are committed to resolving any issues that arise to the satisfaction of our customers. If you feel that your experience did not meet our standards, we would appreciate the opportunity to make it right.

Please contact us directly at [email protected], and we will work with you to resolve this matter to your satisfaction.

Best regards,
Olivia
Customer Support Team
Sunfere

Review of PatPat

Rated 1 out of 5 stars

Bad quality goods, terrible customer service

My recent order from PatPat was not good - the items were poor quality (I know the stuff’s cheap but...) and the fit was atrocious. They do not include return details in the parcel so you have to email them via the website. When I got a response I then had to send photos of each item in my order with the labels. I then got another response offering me credit instead of return details - I don’t want credit, I want my money back. It’s taken 5 days to get to this point and I’ve had to send another email requesting return details. Not worth the hassle at all, the customer service is shocking.

June 17, 2020
Unprompted review

Reply from PatPat

Hi,

We apologize if the items you received did not meet your expectations and if you had a hard time in resolving your concern with us.

Should you wish to learn more of our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902

We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.

If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.

Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

Review of Anyclean

Rated 5 out of 5 stars

Great Service

Great customer service over the phone to obtain a quote and book my upholstery cleaning. The job was done to a really good quality and the man that came to do it was really respectful of our house, being careful not to trample wet shoes through etc.

November 22, 2018
Unprompted review