very unhappy with their refund policy
very unhappy with their refund policy. I asked to return a dress that did not fit me. I paid $106 and they offered only $30 credit. Will never use them again. Additionally their garment was very bad quality
Reply from Dantyyase
Hi Carol,
Thank you for sharing your feedback. We’re truly sorry to hear that you’re unhappy with your experience, and we understand how frustrating it can be when an item doesn’t fit as expected.
Regarding our return policy, we’d like to clarify that it is outlined on our website prior to purchase. For items that do not have quality defects, we offer alternative solutions such as exchanges or store credit, which is why a credit option was proposed in your case. This policy helps us manage international logistics and keep our pricing as fair as possible.
That said, we’re genuinely sorry that the quality did not meet your expectations. This is not the experience we want any customer to have, and your feedback has been forwarded to our product team for further review and improvement.
If you’d like us to recheck your case or explore any other possible solution within our policy, please feel free to contact our after-sales team again at [email protected]
, and we’ll be happy to review it carefully.
Thank you for taking the time to share your experience.
Warm regards,
Dantўўase
