Dantyyase Reviews 48

Reply from Dantyyase

4 days ago

Hi Apollo,

Thank you for taking the time to share your experience. We truly appreciate your patience and are glad we could work with you to resolve the initial issue. It means a lot to hear that you were happy with the service and your subsequent orders.

We look forward to serving you again in the future!

Warm regards,
Dantўўase

Reply from Dantyyase

Feb 5, 2026

Hi Lisa,

Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.

Regarding sizing, we clearly provide detailed size charts for each product and also note that some styles may run smaller than typical Western sizing. Our customer service team is always available to help customers choose the most suitable size before ordering.

For shipping, express delivery times are estimated business days once the parcel is collected by the courier. Unfortunately, external factors such as customs clearance, peak seasons, or local courier delays can occasionally impact delivery timelines, even with express services.

Our return and refund policy is published transparently on our website prior to purchase and applies equally to all customers. Return shipping costs and duties are standard for international e-commerce and are outside of our control. As a goodwill gesture, our team offered a partial refund to reduce your loss, even though this is not always required under our policy.

We take quality and service seriously and continuously work to improve based on customer feedback. Should you wish to discuss your order further, our support team remains available at [email protected]
.

Kind regards,
Dantўўase

Reply from Dantyyase

Feb 3, 2026

Hi Nikki,

We’re truly sorry to hear that you feel disappointed. After reviewing your case, we’d like to clarify a few points for transparency.

All of our product photos are taken from the actual items, and detailed descriptions, materials, and size information are clearly provided on each product page. Quality is always a priority for us, and many customers have shared positive feedback about the same item.

Regarding returns, our return policy is publicly available on our website and applies to all customers equally. Return shipping costs are the customer’s responsibility unless the item is confirmed to be defective upon arrival. Our support team did offer alternative solutions to assist you, but unfortunately a full refund without return does not fall within our policy.

We respect every customer’s experience and feedback, and we remain committed to improving our products and service. Should you wish to continue the conversation, our customer service team is always available at [email protected]
.

Kind regards,
Dantўўase

Reply from Dantyyase

Jan 20, 2026

Hi Umberto,

Thank you very much for your wonderful feedback! We’re happy to hear that you were pleased with the quality, fast delivery, and our packaging, and especially that our customer service was able to resolve your issue quickly.

Your recommendation truly means a lot to us, and we’re grateful for your support and trust in DANTYYASE. We look forward to serving you again in the future!

Warm regards,
Dantўўase

Reply from Dantyyase

Jan 12, 2026

Hi Christy,

We’re truly sorry to hear about your experience and we sincerely apologize that your dress did not arrive in perfect condition — this is absolutely not what we want for any of our customers.

For items that arrive damaged or defective, we do offer solutions in line with our refund policy, including free replacement or refund after verification. Our support team requested photos so they could confirm the issue and choose the fastest and most cost-effective solution for you. We’re very sorry if our communication made you feel that your concern was minimized — that was never our intention.

As an Australian brand, we currently operate with warehouses in Australia, New Zealand, and China, and return locations are arranged based on the specific product and stock availability to ensure proper quality checks. Any goodwill compensation (such as store credit options) is always offered as an optional faster solution, never as a requirement instead of a refund.

We truly regret that this situation caused you frustration and loss of trust. If you’re willing, we would still like to review your case again and see if we can provide a better resolution. Please feel free to contact us at [email protected]
with your order number so our after-sales team can assist you directly.

Thank you for sharing your feedback — it helps us improve both our products and our service.

Warm regards,
Dantўўase

Reply from Dantyyase

Jan 4, 2026

Hi Aneesha,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.

Regarding the product appearance, all of our images are taken from the actual items, and differences can sometimes occur due to lighting, body proportions, or styling. We always encourage customers to contact our online customer service before ordering if they have any concerns, as we’re happy to provide additional details.

As stated clearly on our website before purchase, our return policy includes a 10% restocking fee, and return shipping is the customer’s responsibility for non-quality-related returns. This policy is fully disclosed and not hidden, and it is standard practice for many international fashion brands.

We are an Australian brand with warehouses in Australia, New Zealand, and China. To minimize overall handling time and operational costs, returns are arranged to the most suitable warehouse based on the item. While we understand international return shipping can be costly, this is exactly why we recommend reviewing size charts carefully and contacting our support team before ordering.

We respect your decision and appreciate your feedback, as it helps us continue improving our service and communication.

Warm regards,
Dantўўase

Reply from Dantyyase

Dec 30, 2025

Hi Matt,

Thank you for your comment. We’d like to clarify that your parcel is currently out for delivery.

Please note that the past few days included the Christmas public holidays, during which courier services were paused. Your package has only been in active transit for 4 business days, and due to the holiday backlog, tracking updates may appear delayed or temporarily unavailable.

This delay is caused by the courier system during the holiday period, not because the parcel was not shipped. We appreciate your patience, and delivery should be completed very soon.

If you still need assistance, please feel free to contact our after-sales team at [email protected]
, and we’ll be happy to help further.

Thank you for your understanding.
Warm regards,
Dantўўase

Reply from Dantyyase

Dec 29, 2025

Hi Carol,

Thank you for sharing your feedback. We’re truly sorry to hear that you’re unhappy with your experience, and we understand how frustrating it can be when an item doesn’t fit as expected.

Regarding our return policy, we’d like to clarify that it is outlined on our website prior to purchase. For items that do not have quality defects, we offer alternative solutions such as exchanges or store credit, which is why a credit option was proposed in your case. This policy helps us manage international logistics and keep our pricing as fair as possible.

That said, we’re genuinely sorry that the quality did not meet your expectations. This is not the experience we want any customer to have, and your feedback has been forwarded to our product team for further review and improvement.

If you’d like us to recheck your case or explore any other possible solution within our policy, please feel free to contact our after-sales team again at [email protected]
, and we’ll be happy to review it carefully.

Thank you for taking the time to share your experience.

Warm regards,
Dantўўase

Reply from Dantyyase

Dec 25, 2025

Hi Garland,

Thank you for taking the time to share your experience with us. We’re sorry to hear that the initial size reference didn’t work out, but we’re glad we were able to assist you with the return and provide a full refund.

We also appreciate your patience regarding the return transit time, as international returns can sometimes take longer than expected. It’s great to hear that our customer service team was helpful in following up and resolving the matter for you.

Your feedback helps us continue improving, especially around sizing guidance. We truly appreciate your understanding and hope to have the opportunity to serve you again in the future.

Warm regards,
Dantўўase

Reply from Dantyyase

Dec 19, 2025

Hi,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that the sizing did not meet your expectations — we understand how frustrating that can be.

That said, we would like to clarify that our team did offer you an exchange option, which is clearly stated in our return & refund policy. Unfortunately, you chose not to proceed with the exchange. Our policy allows refunds only for items that arrive damaged or defective, while size-related issues are eligible for exchange, not refund. This policy is applied consistently and fairly to all customers.

We appreciate your honesty, and we also appreciate the opportunity we gave to resolve the issue through an exchange. While we respect your decision, we do want to make it clear that support and solutions were provided in line with our store policy.

Thank you again for your feedback. We will continue working to improve clarity around sizing and policies to avoid similar misunderstandings in the future.

Kind regards,
Dantўўase

Reply from Dantyyase

Dec 11, 2025

Hi Noally,

Thank you for taking the time to share your feedback, and I'm truly sorry to hear about your experience. This is definitely not the standard we aim to provide.

To help you as quickly as possible, could you please provide your order number? I’ve checked our system but wasn’t able to locate any order under your name. Once I have your order details, I’ll be able to assist you right away with a proper solution.

We value every customer and take all quality and service concerns seriously. Please rest assured that we will look into this thoroughly and resolve it for you.

Thank you, and I look forward to your reply.

Warm regards,
Dantўўase

Reply from Dantyyase

Dec 4, 2025

Hi Sinead,

We’re genuinely sorry to hear about your experience — this is absolutely not the feeling we want any customer to have.

First, we want to clarify that we are an Australian brand, and we have warehouses in Australia, New Zealand, and China. Different warehouses handle different types of inventory and shipping, which is why return addresses can vary.

Regarding your case, after checking with our team, we can confirm that your item was reviewed and considered to be in good condition, which is why it did not meet the requirements for a return.
However, we want to emphasize that we never refuse returns without a valid reason — all return requests are processed strictly according to our store policies.

We’re sincerely sorry if the communication made you feel unsupported.
If you still need assistance, please feel free to contact our after-sales team at [email protected]
, and we will help you reopen your case and prioritize it to find the best possible solution.

We take every review seriously and are continuously improving our product quality and overall customer experience.


Warm regards,
Dantўўase

Reply from Dantyyase

Updated Nov 29, 2025

Hi there,
We truly don’t understand the intention behind this review, especially considering that your order has already been refunded. Despite this, you still chose to leave an extremely negative and misleading comment, which feels very unfair to our team.

If the positive reviews were written by us, the overall rating would clearly not look like this. The reality is that many competitors have been leaving malicious attacks, yet we have always chosen to focus on doing what matters — providing honest products and real service to our customers.

Regarding your claims, our products absolutely match the value of their price range, and thousands of customers receive the items they expect. And as stated before, we are an Australian brand, and our physical retail store is currently under renovation here in Australia — which is why it’s not yet visible to the public.

We always follow our official policies transparently and treat every customer case seriously, including yours.
We welcome genuine feedback, but spreading misinformation harms not only us but also other customers who are trying to make informed decisions.

Warm regards,
Dantўўase

Reply from Dantyyase

Nov 27, 2025

We’re very sorry to hear about your experience, Ms. Shaw, and we sincerely understand your concerns.
Please allow us to clarify a few important points:

Our size chart does run slightly smaller than some mainstream brands, and we always recommend customers check measurements before purchasing. We apologize if this caused any inconvenience.

Regarding our return policy, we strictly follow the guidelines published on our website. Customers can request a return or exchange within 30 days, and the photo request is only to help verify the issue quickly so we can offer the correct solution.

We are an Australian brand, and we have warehouses in Australia, New Zealand, and China. Returns are arranged to the most suitable warehouse depending on the product category — not all items return to the same location.

We never intend to mislead any customer, and we truly regret that your experience did not meet expectations. If you’re willing, please contact us again with your order number so we can manually review your case and assist you further.

Warm regards,
Dantўўase

Reply from Dantyyase

Nov 27, 2025

We’re very sorry to hear about your experience, Amina, and we truly understand your frustration. We want to clarify that we are not a fraudulent company, and we take all customer concerns seriously.

All returns are processed strictly according to our store’s published return policy, which is openly available on our website. Items that fall within the eligible categories can be returned or exchanged, and we always do our best to assist customers based on the policy guidelines.

If your items did not meet expectations, we sincerely apologize. We would be happy to re-check your case manually — please contact us again with your order number so we can review the situation and provide the best possible solution.

Warm regards,
Dantўўase

Reply from Dantyyase

Nov 25, 2025

Hi love, I’m truly sorry to hear about your experience. This is definitely not the standard we aim to deliver.

I’ve forwarded this to our quality control and after-sales team as a priority case — we want to look into what went wrong with your order.

Could you please share your order number with us? We will personally assist you until this is fully resolved.

Thank you for your feedback — it really helps us improve.

Warm regards,
Dantўўase

Reply from Dantyyase

Nov 24, 2025

Hi Shannon,

We’re truly sorry to hear about your experience, and we understand how frustrating this situation must feel. Please rest assured that we are not a scam, and we take all customer concerns seriously.

We would like to clarify that our team follows the official return policy published on our website. This policy does include restrictions on returns for non-defective items, but we always try our best to assist customers within the guidelines.

We are an Australian brand, and our return procedures are standardized across our warehouses in Australia, New Zealand, and China. The policy wording may appear unusual due to translation between multiple languages, and we apologize if that caused any confusion.

If your order did not meet expectations or had any issues with fit or quality, please contact our support team again — we’re always willing to re-check each case and help find the best solution possible.

Warm regards,
Dantўўase

Reply from Dantyyase

Nov 15, 2025

Thank you for your feedback, Jacqui. We're truly sorry to hear about your experience.

Regarding the issues you mentioned:

Shipping times may vary based on the destination and the selected shipping method—our standard delivery time is posted transparently on our site, and delays can sometimes occur due to customs or logistics.

Quality concerns are taken very seriously—we strive to match product photos and descriptions as closely as possible.

Sizing issues can happen due to individual fit preferences, and while we follow standard size charts, we understand it's frustrating when something doesn't fit as expected.

Refunds and returns are handled strictly according to our store policy, which is clearly outlined on our website. We do offer solutions like partial compensation or exchanges when possible. The 15% offer was intended as goodwill, not a replacement for a refund.

We're an Australian brand, and customer satisfaction is our priority. If you would like further assistance, please contact our support team with your order number — we’d be happy to review your case again.

Warm regards,
Dantўўase

Reply from Dantyyase

Updated Nov 13, 2025

We’re very sorry to hear about your experience, Laleh. Please be assured that Dantўўase is an Australian brand, and we always handle returns strictly according to our store policy to ensure fairness and consistency.

If the item was unworn and within the return window, our after-sales team can certainly assist — sometimes additional details or photos are required to confirm eligibility. Please contact [email protected]
again, and we’ll make sure your case is reviewed as a priority.

Warm regards,
Dantўўase

Reply from Dantyyase

Updated Nov 12, 2025

We’re truly sorry to hear about your experience, Marija. Please be assured that we are not a scam — Dantўўase is an Australian brand with warehouses in Australia, New Zealand, and China, and we take product quality and customer satisfaction very seriously.

We follow our official return and refund policy to ensure fairness for all customers. If your product arrived with any defect or quality issue, we absolutely encourage you to contact our support team again with photos — we’ll help you resolve it as quickly as possible.

Warm regards,
Dantўўase